Top 60 Director Jobs in Paulding, Oh

Head of Customer Experience
Doc's Diesel —Bryan, OH
- $65,000 - $75,000 a year
- Full-time
- Remote
- Google Workspace
- Management
- In-person
- Dental insurance
- Paid time off
Quick Apply
8d
Director of Operations
Braun Industries —Van Wert, OH
- Engineering
- Senior level
- Business
- Paid holidays
- Disability insurance
Dietary Director
Country Inn Enhanced Living Center —Paulding, OH
- $22 - $25 an hour
- Full-time
- Background check
- Mid-level
- In-person
- Paid training
- Health savings account
Quick Apply
BCS Director of Maintenance
Bryan City School District —Bryan, OH
- Full-time
- School experience
- 5 years
- Driver's License
Senior Director Engineering
Tekni Plex Inc —Van Wert, OH
- $185,000 - $230,000 a year
- Engineering
- Plumbing
- Senior level
Quick Apply
13d
Executive Director
Cedarhurst of Fort Wayne —Fort Wayne, IN
- Full-time
- Background check
- CPR Certification
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Director of Internal Audit
Central Insurance Company —Van Wert, OH
- Full-time
- Hybrid work
- 6 years
- CPA
- Finance
- Health insurance
Assistant Director of EVS/Housekeeping
HHS Environmental Services, LLC (USA) —Defiance, OH
- $55,000 a year
- Weekends as needed
- Hospital
- Customer service
- Word processing
- Health insurance
- Dental insurance
Quick Apply
6d
Director of Manufacturing Underwriting
Central Insurance Company —Van Wert, OH
- Full-time
- Hybrid work
- Research
- Master's degree
- Analysis skills
- Health insurance
Health Services Director
Trustwell Living at Kingsbury Place —Defiance, OH
- On call
- Nursing
- RN License
- Pass drug screening
Quick Apply
7d
Director of Marketing and Admissions
Majestic Care of New Haven —New Haven, IN
- Full-time
- Hospital
- Mid-level
- Team management
- Paid holidays
- Life insurance
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7d
Branch Director- Home Health RN
Elara Caring —Defiance, OH
- Full-time
- RN License
- Administrative experience
- Ability to lift 50 pounds
- Mileage reimbursement
- Paid holidays
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Food Service Director
Healthcare Services Group, Inc. —New Haven, IN
- Full-time
- Computer literacy
- Cooking
- Mid-level
- Employee stock purchase plan
- Paid holidays
2d
Director of Nursing (DON)
Steel Health & Rehab Center —Defiance, OH
- Full-time
- CPR Certification
- Skilled nursing facility
- RN License
- Health savings account
- Health insurance
Quick Apply
14d
Assistant Director of Nursing (ADON RN)
Steel Health & Rehab Center —Defiance, OH
- $85,000 - $90,000 a year
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Collaborating Physicians and Medical Directors (for board certified US physicians)
Doctors For Providers —United States
- $2,400 - $10,000 a year
- Contract
- Remote
- Background check
- Medicine
- BC/BE
- Flexible schedule
Quick Apply
Regional Medical Director (North East - VA,PA)
Armor Health —United States
- $200,000 a year
- Full-time
- Background check
- CPR Certification
- Medicine
- Health savings account
- Disability insurance
Quick Apply
10d
ServiceNow Director - Remote working USA or NJ, IL or Dallas Texas, USA
Platform 6 Ltd —United States
- $240,000 a year
- Remote
- 7 years
- Travel
- Senior level
Quick Apply
Director of Life Underwriting
HOVIN Underwriting Partners —United States
- Full-time
- Remote
- Anatomy knowledge
- Microsoft Outlook
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
6d
Pharmacy Director - CAH Hospital - Wyoming - Relocation$
Concert Consulting —United States
- $140,000 - $175,000 a year
- Full-time
- Hospital
- 5 years
- Senior level
- Relocation assistance
- Health insurance
Quick Apply
9d

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Head of Customer Experience

Doc's Diesel
Bryan, OH

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Job Details

Full-time
$65,000 - $75,000 a year
8 days ago

Benefits

Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Performance dashboard reports
Management
Customer returns handling
Managing teams in a customer support role
Phone communication
Team leadership
Coaching
Metrics Reporting
E-commerce
Managing clients in a customer support role
Team development
Leading team collaboration initiatives
Management reporting
Professional development training
Client interaction via phone calls
Team building
Analytics

Full Job Description

HEAD OF CUSTOMER EXPERIENCE

Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site, Hybrid, or Remote) | $65,000–$75,000 per year

ABOUT DOC'S DIESEL

Doc's is in a true scaling phase. We are building an omnichannel auto parts brand with ambition, speed, and high standards. That means we need builders, people who take ownership, move fast, solve problems, and want to help shape where the company goes next. This is a strong fit for someone who wants responsibility, visible impact, and the chance to grow inside a business that is aiming much bigger.

THE ROLE

You will own Customer Experience strategy for Doc's Diesel, not just the day to day, the whole game plan. Our customers want to talk to real people, and that does not change just because we are building smarter tools. That means setting an AI roadmap that speeds the team up without ever replacing the human on the other end of the line, building the coaching and training that turns new hires into pros, and working with the whole team to ensure the best experience for our customers. You will guide the team through the work, then pick up the phone and be that real voice yourself when it counts most. If you want a seat that shapes how an entire department runs, and want to build something real inside a company still writing its own rules, this is it.

WHAT YOU'LL DO

Set the department's AI strategy: evaluate, pilot, and scale tools that work, without losing the human touch.
Build and run a coaching and training program that levels up the team.
Set service standards and SOPs so quality holds steady on every shift.
Dig into customer feedback and journey data to fix problems at the root.
Partner with marketing, product, and operations to strengthen the whole customer journey.
Report CX trends, KPIs, and department performance straight to leadership.
Pick up the phone and be the real voice on the toughest, highest-stakes escalations.
Own the returns and refunds workflow, prioritizing precision and aim for resolution within the same day.
Master and fine-tune support platforms like Richpanel to drive massive efficiency and scale.
Handle complex or escalated issues with professionalism and a customer-first mindset
Support product knowledge initiatives, including understanding new launches and compatibility questions.

WHAT YOU BRING

4+ years in DTC ecommerce customer experience, including 2 to 3 years managing a team.
A track record building or running coaching and training programs for a customer-facing team.
Sharp analytical instincts, comfortable living in KPIs, dashboards, and reporting tools.
Communication skills strong enough to present straight to leadership.
Comfortable being a real voice on the phone yourself, not just managing the systems behind it.

NICE TO HAVE

Background in automotive or diesel parts.
Experience running AI-assisted tools like Richpanel, Gorgias, Zendesk, or Intercom.
Comfortable in Shopify, Amazon Seller Central, and Google Workspace.

OUR CORE VALUES

Can Do Attitude
Extreme Ownership
Customer Focused
No B.S.
We > Me

WHAT WE OFFER

Salary: $65,000–$75,000 per year
Insurance: Health, vision, dental, and life insurance - after 60 days of employment
Retirement: Simple IRA with 3% company match - after 60 days of employment
PTO: Vacation and sick time - after 60 days of employment
Bonus: No Entitlement Self-Funded Quarterly Incentive Program if goals met - after 90 days of employment
Opportunities for professional growth and development

Doc's Diesel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

Quick Apply

Refine Your Search

director jobs in paulding, oh

Head of Customer Experience

Director of Operations

Dietary Director

BCS Director of Maintenance

Senior Director Engineering

Executive Director

Director of Internal Audit

Assistant Director of EVS/Housekeeping

Director of Manufacturing Underwriting

Health Services Director

Director of Marketing and Admissions

Branch Director- Home Health RN

Food Service Director

Director of Nursing (DON)

Assistant Director of Nursing (ADON RN)

Collaborating Physicians and Medical Directors (for board certified US physicians)

Regional Medical Director (North East - VA,PA)

ServiceNow Director - Remote working USA or NJ, IL or Dallas Texas, USA

Director of Life Underwriting

Pharmacy Director - CAH Hospital - Wyoming - Relocation$

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