Top 51 Service desk Jobs in Paw Paw, Mi

Level 1 Technical Support Specialist
Bloomingdale Communications —Bloomingdale, MI
- $22 - $27 an hour
- Full-time
- Hybrid work
- Background check
- Military
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
20h
Junior Help Desk Technician Full-Time
cyberMIND Corporation —Kalamazoo, MI
- Full-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Junior Help Desk Technician Part-Time
cyberMIND Corporation —Kalamazoo, MI
- Part-time
- Computer literacy
- Microsoft Office
- Computer networking
- Work from home
- Opportunities for advancement
Help Desk Technician
The Young Women's Christian Association of Kalamazoo, Mich —Parchment, MI
- $22 an hour
- Computer science
- Computer Science
- Mid-level
Quick Apply
9d
Receptionist
Willis Law —Kalamazoo, MI
- $38,000 - $45,000 a year
- Urgently hiring
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Treatment Navigator
OptiMed Health Partners —Kalamazoo, MI
- $19 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Receptionist
Clinical Psychology Services —Portage, MI
- From $16.50 an hour
- Part-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
16h
Part Time Administrative Assistant
UHY LLP —Kalamazoo, MI
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
IT SUPPORT SPECIALIST
Kalamazoo Fabricating —Kalamazoo, MI
- Computer science
- Computer Science
- Mid-level
Support Technician
NuWave Technology Partners LLC —Kalamazoo, MI
- Full-time
- Computer Science
- Computer literacy
- Mid-level
- Work from home
Quick Apply
Medical Receptionist
KALAMAZOO ANESTHESIOLOGY, PC —Portage, MI
- $19.00 - $21.50 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Clinic
- Dental insurance
- 401(k)
Quick Apply
IT SUPPORT SPECIALIST
PRAB, Inc. —Kalamazoo, MI
- Computer science
- Computer Science
- Mid-level
Quick Apply
Field Technician
Valsoft Corporation —Kalamazoo, MI
- $25 - $30 an hour
- Hybrid work
- Computer Science
- Mid-level
- Travel
- Fuel card
Quick Apply
3d
Scheduler
Matt Rogers Plumbing —Kalamazoo, MI
- $17 - $19 an hour
- Part-time
- Microsoft Excel
- Office
- In-person
- Health savings account
- Health insurance
Quick Apply
20h
Receptionist/Administrative Assistant
Warner Norcross & Judd LLP —Kalamazoo, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Disability insurance
Administrative Assistant
Integrated Services of Kalamazoo —Kalamazoo, MI
- 8 hour shift
- Bilingual
- Word processing
- Computer literacy
- Wellness program
- Paid holidays
Patient Registration Technician-Full Time
FAMILY HEALTH CARE CENTER OF KALAMAZOO —Kalamazoo, MI
- Weekends as needed
- Spanish
- Computer literacy
- HIPAA
Quick Apply
Plastic Surgery Receptionist
Dermatologists of Central States —Kalamazoo, MI
- Surgery
- High school diploma or GED
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
Client Success Coordinator
Omega Computer Services, LC —Portage, MI
- Full-time
- Mid-level
- Travel
- Contracts
Quick Apply
Medical Receptionist
Dermatologists of Central States —Kalamazoo, MI
- High school diploma or GED
- Medical terminology
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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Level 1 Technical Support Specialist

Bloomingdale Communications
Bloomingdale, MI

Quick Apply

Job Details

Full-time
$22 - $27 an hour
20 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Computer operation
Interpersonal skills
High school diploma or GED
Attention to detail
Mobile devices

Full Job Description

Position Summary

Bloomingdale Communications is seeking a motivated and technically minded Level 1 Technical Support Specialist to join our Network Operations team.

This is an entry-level technical position responsible for providing first-line support to our internet and voice customers. The ideal candidate is someone who enjoys solving problems, communicates well with customers, is comfortable working with technology, and wants to continue developing their technical skills.

Previous telecommunications or networking experience is helpful but not required. We are willing to train the right person who demonstrates strong troubleshooting ability, reliability, professionalism, and a desire to learn.

Primary Responsibilities

Provide Level 1 technical support for residential and business internet and voice services.
Assist customers by phone and through other support channels with connectivity, Wi-Fi, equipment, and service-related issues.
Troubleshoot common internet connectivity problems using established procedures and diagnostic tools.
Assist customers with Wi-Fi connectivity, wireless devices, routers, ONTs, and other customer-premises equipment.
Identify whether service issues originate with the customer's equipment, in-home network, BCI equipment, or the BCI network.
Perform basic troubleshooting of voice and telephone services.
Use network management and customer-support systems to review equipment status, signal information, service configuration, and other diagnostic information.
Accurately document customer contacts, troubleshooting performed, findings, and resolutions.
Create and escalate trouble tickets to Level 2 Support, Network Engineering, or field technicians when an issue cannot be resolved at Level 1.
Gather the necessary technical information before escalating an issue so higher-level support personnel can efficiently continue troubleshooting.
Communicate clearly and professionally with customers, coworkers, technicians, and other departments.
Follow established troubleshooting, escalation, security, and customer privacy procedures.
Assist with equipment provisioning, replacement, and basic configuration as training and experience progress.
Participate in training and continually develop knowledge of networking, Wi-Fi, fiber-optic broadband, voice services, and BCI systems.
Perform other related duties as assigned.

What We're Looking For

The successful candidate should have:

Strong problem-solving and troubleshooting skills.
Good verbal and written communication skills.
The ability to remain professional and patient when assisting customers experiencing service problems.
Basic computer skills and the ability to learn new software and technical systems.
An interest in networking, telecommunications, computers, or information technology.
The ability to follow troubleshooting processes while also thinking critically when a problem does not fit a standard procedure.
Strong attention to detail and documentation.
The ability to work both independently and as part of a technical team.
Dependability and a strong work ethic.
A willingness to learn and accept coaching and technical training.

Preferred Qualifications

The following experience is helpful but not required:

Previous technical support, help desk, ISP, telecommunications, or IT experience.
Basic understanding of TCP/IP networking.
Familiarity with Wi-Fi and home networking.
Experience troubleshooting routers, computers, mobile devices, or other network-connected equipment.
Familiarity with fiber-optic internet or telecommunications services.
Experience working with ticketing, customer management, or network management systems.

Physical Requirements

This position may occasionally require handling and moving telecommunications or computer equipment.

Candidates must be able to:

Lift up to 50 pounds from ground level to overhead.
Bend, kneel, reach, and work around telecommunications and computer equipment as necessary.
Safely move, unpack, install, or organize network and customer-premises equipment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Education

High school diploma or equivalent required.

Technical education, industry certifications, college coursework, military technical experience, or equivalent hands-on experience in networking, telecommunications, electronics, or information technology is preferred but not required.

Growth Opportunity

This position is intended to provide a foundation for continued technical development within Bloomingdale Communications.

A successful Level 1 Technical Support Specialist will have opportunities to develop skills in areas such as:

Advanced network troubleshooting
Fiber-optic broadband and PON technologies
Wi-Fi and customer-premises networking
Voice and SIP technologies
Network monitoring
Cybersecurity
Level 2 Technical Support
Network Operations and Network Engineering

We are looking for someone who wants to learn the network, understand why things work, and build a career in telecommunications and technology.

Pay: $22.00 - $27.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Bloomingdale, MI 49026

Quick Apply

Refine Your Search

service desk jobs in paw paw, mi

Level 1 Technical Support Specialist

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I want to receive the latest job alert for service desk in paw paw, mi

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