Job Title: Taproom Server
Location: Mass Appeal Draught House & Grille
Status: Part Time
Reports to: General Manager
Salary Range: $6.75 per hour plus tips
Description/Expectations:
Hendler Family Brewing Company is reopening its newly renovated taproom at Patriot Place, and we're gearing up for an exciting next chapter. The refreshed space is bigger and better, built to give guests more room to relax, enjoy great beer, and dig into something delicious.
We're launching a full kitchen program alongside the reopening — a menu built around elevated New England classics — and we're looking for the right people to help bring it to life. This is a ground-floor opportunity to help shape something new, in a space that's growing, and with a team that genuinely cares about doing things well.
HFBC brews will be pouring, the kitchen will be firing, and we are looking for good people to make it all happen.
As a Taproom Server, you will be the face of our taproom, delivering exceptional customer service and fostering a welcoming atmosphere. Your role is pivotal in creating memorable experiences for our guests by providing knowledgeable beer and food recommendations while ensuring top-notch service. Your passion for craft beer and dedication to quality service will help drive our mission of honoring tradition and inspired innovation!
Essential Functions and Duties:
Customer Service and Guest Experience:
- Ensure excellent customer service to provide an outstanding guest experience at all times.
- Greet guests with a friendly and welcoming demeanor.
- Be knowledgeable about all food and beverage menu items, including new releases and seasonal offerings, to make informed recommendations.
- Assist customers by taking and accurately processing food and beverage orders, including special attention to allergies, restrictions, and dietary preferences.
- Answer and assist customers with questions, reservations, and general inquiries.
- Maintain an accurate cash drawer and handle credit card transactions efficiently.
Check patrons' identification to ensure they meet minimum age requirements for alcohol consumption.
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Food and Beverage Operations:
- Assist in fulfilling beverage orders through the service bar, ensuring proper pour, glassware, and sizing.
- Deliver complete and accurate orders to tables or the take-out counter promptly.
- Change kegs as necessary.
Complete orders with retail beer and merchandise to go.
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Cleanliness and Organization:
- Maintain a clean, organized, and sanitary work environment, especially in high-contact areas.
- Sanitize high-touch point areas regularly.
- Check and maintain bathroom cleanliness.
- Follow inventory procedures to keep the front of house appropriately stocked.
- Assist with general Beer Hall/Kitchen organization and cleanliness.
Ensure the taproom is well-stocked and organized.
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Team Collaboration and Additional Responsibilities:
- Work closely with counter service and runners to ensure the accuracy of food and beverage orders.
- Communicate effectively with the manager on expo.
- Assist other front-of-house operators as needed.
- Support the taproom team in maintaining a positive and collaborative work environment.
- Assist with setting up and breaking down events.
- Perform additional duties or responsibilities as needed to support the taproom and ensure a great guest experience.
Job Requirements:
Qualifications:
- Must be 21+ years of age
- Excellent communication and interpersonal skills
- Takes pride and responsibility in punctuality and teamwork
- Previous experience in a customer service or hospitality role
- Knowledge of craft beer is a plus but not required
- Must have or be able to obtain a food handler’s permit and alcohol server’s permit where applicable
- Willingness to continuously learn about our beer offerings and the craft beer industry
- Strong team player with a willingness to assist colleagues and contribute to a positive work environment
- Available for days, nights and weekend shifts of 5 hours or more.
- Must have Saturday and/or Sunday availability.
- Stand and walk for extended periods of time and lift up to 50 lbs.
- Ability to bend, reach, twist and use your hands and arms.
- Reliable transportation to and from assigned work location.
- Knowledge of Toast as a cashier/receiving or placing customer orders a plus.
- Has on-premise TIP Certification, or Alcohol Intervention Methods Certification a plus.
- Craft beer knowledge is a plus.
Benefits:
- Medical, Dental, Vision coverage
- Matching 401k after 9 months of employment
- Paid time off, Vacation, Sick time, Company holidays
- Training and industry related education available
- Membership in Master Brewers Association of America
- Free case of our beer weekly (must be 21 or older)
