Site: Massachusetts Eye and Ear Infirmary
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary
Under the direct Supervision of the Director of Clinical Operations, Clinical Manager and Service lead technicians, assists in the processing of patients by Provide technical ophthalmic support to physicians and the care team while helping deliver a seamless, patient-centered experience in the outpatient ophthalmology clinic. Prepare patients for examinations and diagnostic testing, maintain clinical equipment and exam rooms, and support both clinical and administrative workflows to ensure efficient, high-quality patient care.
Essential Functions
- Prepare patients for ophthalmic examinations and diagnostic testing.
- Obtain and document patient history, chief complaint, medications, and relevant ocular and medical history in the electronic health record.
- Perform ophthalmic testing, including color vision and glare/brightness assessments, following established protocols.
- Maintain an efficient patient flow by coordinating testing and adjusting workflow as needed to support providers and clinic operations.
- Prepare, stock, and maintain exam rooms, equipment, and clinical supplies to ensure readiness for patient care.
- Follow infection prevention and control policies and procedures to promote a safe clinical environment.
- Adhere to professional standards, organizational policies, regulatory requirements, and quality and safety guidelines in all aspects of patient care.
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High School Diploma or equivalent required.
Can this role accept experience in lieu of a degree?
No
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Certified Ophthalmic Assistant (COA) credential from the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required.
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0–1 year of experience working as an Ophthalmic Assistant in a supervised clinical setting preferred.
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Knowledge of ophthalmic and medical terminology.
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Strong patient service and interpersonal communication skills.
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Ability to follow verbal and written instructions accurately.
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Demonstrated ability to collaborate effectively with patients, providers, and interdisciplinary team members.
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Strong organizational, critical thinking, and problem-solving skills with excellent attention to detail.
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Ability to prioritize tasks, adapt to changing clinical needs, and maintain an efficient workflow in a fast-paced environment.
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Proficiency with Microsoft Office Suite, Adobe Acrobat DC, and electronic health record (EHR) systems preferred.
Additional Job Details (if applicable)
Onsite
243-245 Charles Street
40
Regular
Day (United States of America)
Pay Range
$28.40 - $42.83/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
