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Account & Social Media Coordinator
Promofect, LLC —Mahwah, NJ
- $50,000 - $60,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14h

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Account & Social Media Coordinator

Promofect, LLC
Mahwah, NJ

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year
14 hours ago

Benefits

Health insurance
Dental insurance
Paid time off

Qualifications

Prospecting
TikTok
Facebook
Account management
Instagram

Full Job Description

About Promofect

We're a promotional products and decorated apparel company with our own in-house screen printing and embroidery facility. We work with corporate teams, schools, first responders, and small businesses, helping them put their brand on everything from custom t-shirts to full merchandise stores. We're a small, growing company where every person on the team has a real impact on where the business is headed.

The Role

This is an 80% customer service and sales / 20% marketing and content role. Most of your day will be spent working directly with customers: answering phones, responding to emails, building quotes, following up on orders, and making sure every client feels taken care of. The other part of your time will be supporting our marketing efforts, creating social media content, and helping bring more personality and visibility to the Promofect brand.

We're a small team that moves fast, wears multiple hats, and figures things out. If you're looking for a rigid structure with everything already built for you, this isn't the right fit. If you're excited about growing with a company, and helping shape how things are done, keep reading.

What You'll Be Doing

Answering inbound calls and emails from customers and prospects
Building quotes and helping customers find the right products for their needs
Following up on open orders, samples, and customer requests
Greeting and assisting walk-in customers
Managing and growing customer accounts over time
Taking initiative on outbound sales opportunities
Creating social media content (Instagram, Facebook, TikTok) that shows the human side of the business: behind-the-scenes production, team spotlights, customer stories
Supporting the Head of Marketing on campaigns and content strategy
Learning our internal systems: Printavo, HubSpot, Chipply, Inksoft
Being flexible and stepping in wherever needed as the business grows

What We're Looking For

3-5 years of experience in customer service, sales, account management, or a client-facing role
Some experience creating social media content (even if it's just for a previous employer's Instagram, we want to see it)
Someone who is comfortable on camera and willing to be part of the brand's content
Strong communication skills, both on the phone and in writing
Resourceful and self-motivated. You figure things out rather than waiting to be told
Comfortable learning new tools and technology quickly
Familiarity with AI tools like ChatGPT or Claude is a plus
Promotional products, apparel, or print industry experience is a plus but not required
Must be comfortable working full-time, in-office in Mahwah, NJ

To Apply

Please apply here on indeed.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off

Work Location: In person

Quick Apply

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Account & Social Media Coordinator

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