Top 200 Customer support supervisor Jobs in Pennsylvania

Experienced Centralized BDC Manager (Service)
Bergeys Inc —Souderton, PA
- Call employer
- Dealership
- Pass drug screening
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Customer Relationship Manager/Associate Agency Representative (Wayne, PA)
Apogee Insurance Group —Wayne, PA
- Office
- Bachelor's degree
- 1 year
- Food provided
Quick Apply
Supervisor - Customer Service
Carpenter Technology —Reading, PA
- Full-time
- High school diploma or GED
- Senior level
- Associate's degree
- Disability insurance
- Health insurance
Entry Level Assistant Manager
Harrisburg Connect —Rutherford, PA
- $900 - $1,600 a week
- Full-time
- In-person
- Entry level
- Professional development assistance
Quick Apply
7d
Call Center Supervisor
Westshore Home —Harrisburg, PA
- $46,000 - $50,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Health savings account
Quick Apply
Assistant General Manager - Premium Services (PBG)
Midwest Shooting Center —Pittsburgh, PA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
Supervisor of Customer Support - M-F 8:30-5
Zoll Medical Corporation —Pittsburgh, PA
- $67,000 - $77,000 a year
- Monday to Friday
- Mid-level
- High school diploma or GED
- Travel
9d
Supervisor, Scheduling Services Contact Center
UPMC —Pittsburgh, PA
- $27.89 - $48.21 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Microsoft Office
- High school diploma or GED
2d
Supervisor, Call Center
UPMC —Mechanicsburg, PA
- $26.46 - $39.67 an hour
- Full-time
- Hybrid work
- 5 years
- Bachelor of Science
- Mid-level
Manager, Airport Customer Care
American Airlines —Philadelphia, PA
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
6d
AAA Member Support Center Supervisor - Remote
AAA Central Penn —Harrisburg, PA
- Weekends as needed
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Growth Customer Success Manager
Yoodli AI Roleplays —Philadelphia, PA
- $125,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Supervisor Operations
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
Customer Success Supervisor
IncentFit —Philadelphia, PA
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- 5 years
- Continuous improvement
- Mentoring
- Health savings account
- Paid holidays
Quick Apply
Client Success Manager (Client Management III) - REMOTE
Net Health —Pittsburgh, PA
- $80,039 a year
- Remote
- 5 years
- Mid-level
- Bachelor's degree
- Health insurance
Quick Apply
Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Analysis skills
- Travel
Associate Manager, Complaints & Appeals - Work From Home
CVS Health —Pennsylvania
- $46,988 - $112,200 a year
- Weekends as needed
- Remote
- Inventory management
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Success Manager
Shipfusion —York, PA
- $70,000 - $80,000 a year
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Patient Engagement Supervisor
Penn Medicine —Philadelphia, PA
- Full-time
- HIPAA
- High school diploma or GED
- Organizational skills
- Tuition reimbursement
Quick Apply
13d
Manager, Customer Success
Industrial Scientific —Pittsburgh, PA
- $106,000 - $177,000 a year
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted

I want to receive the latest job alert for customer support supervisor in pennsylvania

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support supervisor jobs near pennsylvania

Engagement Manager jobs in Philadelphia, PA

Customer Support Coordinator jobs in Pittsburgh, PA

Customer Success Manager jobs in Philadelphia, PA

Customer Service Representative jobs in Reading, PA

Call Center Representative jobs in Mechanicsburg, PA

Call Center Representative jobs in Philadelphia, PA

Customer Service Representative jobs in Wayne, PA

Assistant General Manager jobs in Pittsburgh, PA

Client Success Manager jobs in Pittsburgh, PA

Call Center Supervisor jobs in Pittsburgh, PA

Operations Supervisor jobs in Philadelphia, PA

Airport Manager jobs in Philadelphia, PA

Customer Success Manager jobs in York, PA

Customer Success Manager jobs in Pittsburgh, PA

Community Engagement jobs in Chicago, IL

Engagement Manager jobs in Virginia Beach, VA

Dietary Manager jobs in Kansas City, MO

Engagement Manager jobs in Pittsburgh, PA

Engagement Manager jobs in Orange Park, FL

Engagement Manager jobs in Honolulu, HI

Experienced Centralized BDC Manager (Service)

Bergeys Inc -
Souderton, PA

Quick Apply

Job Details

Benefits

Profit sharing
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Vendor relationship building
Objection handling (sales technique)
Team supervision
Driver's License
Supervising experience
Sales coaching
CRM system proficiency
Outbound calling
Call center management
Dealership experience

Full Job Description

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,700 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com (http://www.bergeys.com/) to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits:

We offer a generous benefit package including:

Vacation and PTO time
Paid Holidays
401k with profit sharing
Medical, Dental and Vision insurance.
Employee Assistant Program
FSA and HSA Plans
Life Insurance
Opportunities for Advancement
Employee Referral Program
Employee Discount

Location: Bergey's Automotive Dealerships

Summary

The Service BDC Manager leads the centralized team responsible for scheduling every service appointment across the dealer group. This role owns the day-to-day performance of the Inbound Hub and outbound campaign functions, manages the relationship with scheduling and AI vendors (PBS, Xtime, Alpha AI), and ensures the department operates as a single, consistent point of contact so service advisors can focus fully on the customer once the vehicle is in the drive.

Essential Duties:

Team Leadership:

Recruit, onboard, and train Inbound Hub and outbound agents across all brand-family pods

Coach agents on call structure, objection handling, and pay-type accuracy using call recordings and scorecards

Oversee the Team Lead bonus arrangement, ensuring coaching and backup-coverage duties are being met

Set and communicate individual and team performance goals, tied to appointment set rate, show rate, and containment metrics

Scheduling Operations

Own capacity-aware scheduling policy so appointments match real technician and bay availability by rooftop and day-part

Ensure pay-type identification (customer-pay, warranty, recall) is accurate at the point of booking to eliminate advisor rework

Maintain the confirmation and reschedule cadence (24–48 hour touch) across all rooftops

Align Hub staffing schedules with actual service department hours across all locations

Technology & Vendor Management

Serve as the primary point of contact for PBS, Xtime, and Alpha AI vendor relationships

Monitor AI-assisted scheduling performance (containment rate, sentiment, scheduling %) and escalate issues in the handoff between AI and agents

Evaluate expansion of AI-assisted scheduling to additional rooftops based on per-store call volume and cost analysis

Ensure agents are trained on and using available tools fully, including PBS in-DMS texting with service advisors

Performance & Reporting

Track and report KPIs including appointment set rate, show rate, no-show rate, outbound call success rate, and AI call containment

Analyze appointment and RO data to identify coaching opportunities and process gaps

Prepare regular performance updates for dealership leadership and ownership

Cross-Department Collaboration

Partner with service advisors and fixed operations leadership to ensure scheduling supports technician capacity and workflow

Coordinate with OEM-specific requirements across brand-family pods (GM, Ford/Lincoln, Import)

Support change management as advisor-facing scheduling responsibilities shift fully to the BDC

Qualifications:

Required

3+ years of experience in an automotive dealership environment, in service, sales, or BDC operations

Prior experience leading or supervising a customer-facing team, call center, or service department function

Working knowledge of dealership CRM/DMS platforms and call-tracking or scheduling technology

Strong verbal and written communication skills, with the ability to coach phone-based staff on script structure and objection handling

Preferred

Experience as a BDC Manager with a focus on retention and process, rather than a pure sales-conversion background

Experience managing a multi-rooftop and multi-brand operation

Certificates, Licenses, Registrations:

Valid Driver's License
Successful completion of pre-employment background checks and drug screening

Bergey's is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer support supervisor jobs in pennsylvania

Experienced Centralized BDC Manager (Service)

Customer Relationship Manager/Associate Agency Representative (Wayne, PA)

Supervisor - Customer Service

Entry Level Assistant Manager

Call Center Supervisor

Assistant General Manager - Premium Services (PBG)

Supervisor of Customer Support - M-F 8:30-5

Supervisor, Scheduling Services Contact Center

Supervisor, Call Center

Manager, Airport Customer Care

AAA Member Support Center Supervisor - Remote

Growth Customer Success Manager

Supervisor Operations

Customer Success Supervisor

Client Success Manager (Client Management III) - REMOTE

Supervisor Operations (Call-center) [Hybrid- DE, PA, NJ]

Associate Manager, Complaints & Appeals - Work From Home

Customer Success Manager

Patient Engagement Supervisor

Manager, Customer Success

I want to receive the latest job alert for customer support supervisor in pennsylvania

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected