Top 30 Help desk Jobs in Pensacola, Fl

IT Support Technician
Engineered Cooling Services —Pensacola, FL
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
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IT Support Services Tier 1
Dataperk LLC —Pensacola, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Senior Tech Specialist
Gulf Winds Credit Union —Pensacola, FL
- $77,500 - $87,000 a year
- Weekends as needed
- Inventory management
- 5 years
- English
- Paid holidays
- Disability insurance
Quick Apply
Environmental Software Support Technologist – Bengaluru
EarthSoft —Pensacola, FL
- Email
- Remote
- Computer Science
- Customer service
- English
IT Operator/General Coordinator (US Citizen, FT onsite)
BRMi —Pensacola, FL
- $50,000 - $61,000 a year
- 8 hour shift
- Office
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Disability insurance
4d
Potential Vacancy School Technician 26-27 SY
Alabama State Department of Education —Orange Beach, AL
- Mid-level
- High school diploma or GED
- Public school
Watch Operator
STRATASCORP —Pensacola, FL
- Urgently hiring
- Microsoft Outlook
- Management
- Mid-level
Network, Social Media and Computer Assistant
AffordableMedicalClinic.net —Pensacola, FL
- $12 an hour
- Part-time
- Word processing
- Entry level
- Flexible schedule
Software Technologist II
EarthSoft —Pensacola, FL
- Email
- Computer Science
- DevOps
- Mid-level
Customer Service Desk Associate
Hafner's Lawn and Supply —Milton, FL
- $18 - $20 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid time off
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Pensacola, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
2d

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IT Support Technician
Engineered Cooling Services —Pensacola, FL
Required: Strong troubleshooting methodology and customer-service mindset; ability to communicate technical concepts clearly. Major health and dental insurance.
Quick Apply
IT Support Services Tier 1
Dataperk LLC —Pensacola, FL
DataPerk's service offerings include web design, programming and hosting, data cabling, network design, and hardware/software support, as well as DataPerk…
Quick Apply

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d

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IT Support Technician

Engineered Cooling Services -
Pensacola, FL

Quick Apply

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program

Qualifications

Microsoft Excel
Microsoft Outlook
Triage
Windows
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
Microsoft Teams
Desktop administration
Ticketing system technical support

Full Job Description

Description:

Engineered Cooling Services (ECS) is currently seeking an individual to join our growing team as the IT Support Technician. At ECS, our people are our most important resource along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salary, advancement opportunities, excellent benefit packages and multi-level training opportunities.

Position Description

We are seeking an IT Support Technician to provide responsive, customer-focused technical support to end users in our Pensacola headquarters and remote locations. This role supports Microsoft Windows desktops/laptops and business applications including Microsoft Dynamics GP/Wennsoft and Microsoft 365. The ideal candidate is organized, communicates clearly, and can troubleshoot issues across hardware, software, identity, and connectivity in a fast-paced environment.

Workplace Values

The team member will be expected to operate in line with our core values which are:

Community
Excellence
Fairness
Growth
Loyalty

Responsibilities

Provide Tier 1–2 help desk support for Windows desktops/laptops, Microsoft 365 apps, and core business applications (Dynamics GP/Wennsoft).
Manage and resolve support requests through the ticketing system (Zendesk), meeting established service levels and documenting work performed.
Troubleshoot issues related to user accounts, permissions, printers, VPN/connectivity, and common application errors; escalate complex issues when appropriate.
Support onboarding/offboarding by preparing accounts, licenses, hardware, and access; ensure timely setup and secure deprovisioning.
Deploy, configure, and maintain endpoints using RMM tooling (NinjaOne or similar) and MDM (Microsoft Intune), including patching and software deployment.
Assist with endpoint security tasks such as monitoring and remediation using tools like SentinelOne, and follow IT security policies and procedures.
Support iPhones/iPads via Apple Business Manager and related mobile configurations, including troubleshooting and device provisioning.
Perform basic network and device support (e.g., Meraki switches/APs), coordinate with vendors/ISPs as needed, and help maintain reliable service.
Assist with server and infrastructure support activities under guidance (Windows Server, RDS, SQL Server), including user access and routine operational tasks.
Maintain accurate asset inventory and create/maintain IT documentation, knowledge base articles, and standard operating procedures.

Benefits

We are committed to helping you reach your professional, personal and financial goals. Our people are our most important resource. We continually strive to attract the best employees in the business by offering competitive compensation packages that include:

Major health and dental insurance
Life insurance
Long term disability
401K with company match
Paid sick, vacation and holidays (8)
Professional training and industry certification
Referral incentives
Continuing education reimbursement

Requirements:

Required: 1+ years of help desk/desktop support experience, or an equivalent combination of education and experience.
Required: Strong troubleshooting methodology and customer-service mindset; ability to communicate technical concepts clearly.
Required: Working knowledge of Microsoft Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, Word/Excel), and basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
Required: Experience working tickets end-to-end (intake, triage, resolution, documentation) and prioritizing multiple requests.
Required: Ability to work onsite Monday–Friday (8:00 a.m.–5:00 p.m.); occasional after-hours support as needed.
Preferred: Experience supporting Microsoft Dynamics GP and/or Wennsoft.
Preferred: Experience with RMM tools (NinjaOne preferred; equivalent accepted) and ticketing platforms (Zendesk).
Preferred: Experience with Meraki networking, endpoint security tools such as SentinelOne, and general security best practices.
Preferred: Familiarity with Microsoft Intune (MDM), Windows Server, RDS, and Microsoft SQL Server.
Preferred: Experience with Apple Business Manager and supporting iPhones/iPads in a managed environment.

Quick Apply

Refine Your Search

help desk jobs in pensacola, fl

IT Support Technician

IT Support Services Tier 1

Senior Tech Specialist

Environmental Software Support Technologist – Bengaluru

IT Operator/General Coordinator (US Citizen, FT onsite)

Potential Vacancy School Technician 26-27 SY

Watch Operator

Network, Social Media and Computer Assistant

Software Technologist II

Customer Service Desk Associate

Seasonal, Operations Technical Specialist (Part Time)

Major Incident Manager III

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