Top 12 Customer service manager Jobs in Peoria, Il

Customer Experience Manager - Body Shop
Lighthouse Buick GMC, Inc. —Morton, IL
- $15 - $18 an hour
- Part-time
- Dealership
- Computer literacy
- Mid-level
- 401(k)
- Employee discount
Quick Apply
3d
Supervisor, Onsite Services
W.W. Grainger —Peoria, IL
- $67,900 - $113,200 a year
- Hybrid work
- Mid-level
- 3 years
- Leadership
- Paid parental leave
- Dental insurance
13d
Customer Support Manager (onsite only)
Vivo US —Goodfield, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid holidays
- Disability insurance
Quick Apply
10d
Product Support Manager
ENERCON ENGINEERING INC. —East Peoria, IL
- $84,500 - $126,800 a year
- Overtime
- 3 years
- High school diploma or GED
- Product management
- Disability insurance
- Health insurance
Quick Apply
Call Center Supervisor
Illinois Mutual Life Insurance Company —Peoria, IL
- $58,500 - $62,000 a year
- Full-time
- Research
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply

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Detail Pro Shop —Dublin, OH
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6d
Customer Care Manager
M/I Homes —Columbus, OH
Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.
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Customer Experience Manager - Body Shop

Lighthouse Buick GMC, Inc.
Morton, IL

Quick Apply

Job Details

Part-time
$15 - $18 an hour
3 days ago

Benefits

401(k)
Employee discount

Qualifications

Service writing
Computer operation
Customer relationship building
Accounts receivable management
Phone communication
Computer literacy
Greeting customers
Logistics
Client file management
Legal document sorting and filing
Mid-level
High school diploma or GED
CCC One
Driver's License
Cash register operations
Customer engagement
Computer skills
Automotive service record keeping
Repair estimation
Communication skills
File organization
Office phone management
Office record organization

Full Job Description

Customer Experience Manager (CEM) - Body Shop

Summary

Assist the estimator and body shop manager by leading customers through the process of vehicle repair after an accident. Act as the liaison between the customer, the insurance company and the parts vendors to ensure the repair process goes smoothly and is completed correctly. This position is the vital point of connection between the customer and the Collision center, with outstanding customer service as its highest priority.

Hours: Monday – Friday, 9:00 AM – 2:00 PM.

Type: Part Time

Pay: $15-$18

Benefits

401(k) – with employer contribution
Employee discount
No evening or weekend work

Essential Duties

Answer phone with an energetic, and welcoming attitude.
Give Customers a great greeting both on the phone and in person.
Listen to customers and clearly translate repair needs.
Answer phone & schedule repair estimates and appointments.
Create files (CCC Files, Tekion RO's) & organize documents.
Oversee the Body Shop accounts receivable schedule.
Follow up on each repair and keep customers informed of progress.
Assist Estimator with office duties.
Notify customers when vehicles are ready for pick up.
Review and explain repairs and associated costs with customers.
Handle minor customer concerns and complaints.
Keep Body Shop Manager informed of all problems and potential problems.
Cashier customers.
Handle the logistics of vehicle transfers and towing.
Write and close repair orders.
Give Customers a Fantastic Farewell.
Other tasks as assigned.

Qualifications

Superb communication skills, both written and over the phone.
Skilled in customer service.
Strong computer skills.
High school diploma or GED
Valid Driver's License

Lighthouse Employees Core Behaviors

We expect our employees to do their best to follow these with a great attitude.

Create Customers for Life
Share Lighthouse “love”
Greet and engage guests
Build open and honest relationships
Balance truth and grace
Forgive
Know when to lead and when to follow
Have fun delivering quality work
Pursue learning and growth
Be humble
Own the problem
Be a positive team player
Give my best
Treat everyone with dignity and respect
Support and hold each other accountable
Be mindful of my well-being
Maintain a healthy balance between work, family, community, church.

Lighthouse Buick GMC Strategic Values

We recognize these strategic values as critical to our business success and are listed below in order of importance.

Principles – the Bible will be our compass and our guide.
Ethics – the implementation of Biblical Principles as demonstrated by Jesus Christ.
Employees – create an atmosphere where people like to come to work.
- Human Resources - we are committed to ongoing training, leadership development, retaining our talent, recruiting the best talent in the business and identifying and correcting under-performers.
- Safety – provide a safe, clean environment for our employees and customers.
Customers – exceed customer expectations and we will grow “Customers for Life.”
- Do the right thing because it's the right thing to do.
- Quality – to be the Number One organization in our customer's experience in sales and service.
Profit – we are committed to perpetuating this business into and through the next generation, for the long-term benefit of all of our families within the organization. Profitability is the outcome of the measurable results of our efforts in the above values.
- Innovation – being committed to considering new ways we do things in order to attain our “stretch goals.”
- Growth and expansion through service and product diversity.

Quick Apply

Refine Your Search

customer service manager jobs in peoria, il

Customer Experience Manager - Body Shop

Supervisor, Onsite Services

Customer Support Manager (onsite only)

Product Support Manager

Call Center Supervisor

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