Top 7 Remote help desk Jobs in Peoria, Il

Help Desk Technician
IT360 Inc —Peoria, IL
- $36,000 - $50,000 a year
- Full-time
- Windows
- In-person
- 1 year
- Passenger ride along program
- Paid holidays
Quick Apply
IT Operations Support
EASTERSEALS CENTRAL ILLINOIS —Peoria, IL
- $15 - $17 an hour
- Part-time
- Word processing
- Office
- Windows
Quick Apply
16h
Desktop Support Technician
Ovation Workplace Services Inc —Peoria, IL
- $22 - $23 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
14d

More jobs to discover

Find similar jobs that you might be interested in.

IT Operations Support
EASTERSEALS CENTRAL ILLINOIS —Peoria, IL
This role supports device setup and provisioning, responds to help desk requests, assists employees with technical troubleshooting, and helps ensure our…
$15 - $17 an hour
Quick Apply
16h
Digital Operations Support Analyst - Cat Customer Support
Caterpillar —Peoria, IL
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Business, or related field, or equivalent experience.
$97,530 - $146,290 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for remote help desk in peoria, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote help desk jobs near peoria, il

Help Desk Technician

IT360 Inc
Peoria, IL

Quick Apply

Job Details

Full-time
$36,000 - $50,000 a year

Benefits

Internet reimbursement
Passenger ride along program
Paid holidays
Health insurance
Cell phone reimbursement
Life insurance
Retirement plan

Qualifications

Customer communication

Full Job Description

Job Title: Help Desk Technician

Location: Peoria, IL
Employment Type: Full-Time

Work Environment: In-person only – This is not a remote or hybrid position
Salary Range: $36,000 – $50,000 per year, based on experience and qualifications

About the Role

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients. You'll troubleshoot and resolve a wide range of issues involving desktops, applications, printers, basic networking, and end-user support — while collaborating with Tier 2 and Tier 3 engineers as needed.

Key Responsibilities

Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Maintain communication with clients on issue status, timelines, and resolution updates
Escalate unresolved or complex issues to Tier 2 team members when appropriate

Additional Duties

Maintain client satisfaction through responsive, professional communication
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform
Contribute to internal knowledge base and documentation
Stay current with basic industry tools, technologies, and best practices

Qualifications

1+ years of experience in IT support or technical customer service
Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
Knowledge of remote access tools, printers, and basic networking concepts
Strong interpersonal and communication skills
Ability to handle multiple priorities and adapt in a fast-paced environment
Strong problem-solving mindset and attention to detail
Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals certification

Compensation & Benefits

Salary: $36,000 – $50,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives.

Benefits (subject to eligibility and length of employment):

Health insurance allowance up to $500/month
Employer-paid group life insurance policy valued at $100,000
4% employer match on retirement savings plan
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)

Apply today and become part of a team that delivers reliable IT solutions with a personal touch.

Quick Apply

Refine Your Search

remote help desk jobs in peoria, il

Help Desk Technician

IT Operations Support

Desktop Support Technician

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for remote help desk in peoria, il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected