Top 13 It entry level Jobs in Peoria Il

Help Desk Technician
IT360 Inc —Peoria, IL
- $36,000 - $50,000 a year
- Full-time
- Windows
- In-person
- 1 year
- Passenger ride along program
- Paid holidays
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Dynamic Server Support
Worldwide TechServices —Peoria, IL
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
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IT Support Technician - Career Transition Opportunity
United Contractors Midwest (UCM) —Tremont, IL
- $20 - $38 an hour
- Full-time
- Construction site
- Mid-level
- Office
- Health savings account
- Paid holidays
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4d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —East Peoria, IL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Product Owner
Diversified Services Network, Inc. —Mossville, IL
- $90,000 - $95,000 a year
- Full-time
- Microsoft Word
- Azure
- Mid-level
- Health savings account
- Paid holidays
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3d

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Dynamic Server Support
Worldwide TechServices —Peoria, IL
Typically requires technical school certification or equivalent and 0-2 years of relevant experience. Must own a basic repair tool kit.
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Systems Operations Engineer - IL WFH
CEFCU —Peoria, IL
Demonstrates the ability to independently resolve complex technical issues, streamline operational processes, and support infrastructure stability and…
$38.80 - $45.59 an hour
3d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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it entry level jobs near peoria il

Help Desk Technician

IT360 Inc
Peoria, IL

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Job Details

Full-time
$36,000 - $50,000 a year

Benefits

Internet reimbursement
Passenger ride along program
Paid holidays
Health insurance
Cell phone reimbursement
Life insurance
Retirement plan

Qualifications

Customer communication

Full Job Description

Job Title: Help Desk Technician

Location: Peoria, IL
Employment Type: Full-Time

Work Environment: In-person only – This is not a remote or hybrid position
Salary Range: $36,000 – $50,000 per year, based on experience and qualifications

About the Role

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients. You'll troubleshoot and resolve a wide range of issues involving desktops, applications, printers, basic networking, and end-user support — while collaborating with Tier 2 and Tier 3 engineers as needed.

Key Responsibilities

Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Maintain communication with clients on issue status, timelines, and resolution updates
Escalate unresolved or complex issues to Tier 2 team members when appropriate

Additional Duties

Maintain client satisfaction through responsive, professional communication
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform
Contribute to internal knowledge base and documentation
Stay current with basic industry tools, technologies, and best practices

Qualifications

1+ years of experience in IT support or technical customer service
Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
Knowledge of remote access tools, printers, and basic networking concepts
Strong interpersonal and communication skills
Ability to handle multiple priorities and adapt in a fast-paced environment
Strong problem-solving mindset and attention to detail
Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals certification

Compensation & Benefits

Salary: $36,000 – $50,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives.

Benefits (subject to eligibility and length of employment):

Health insurance allowance up to $500/month
Employer-paid group life insurance policy valued at $100,000
4% employer match on retirement savings plan
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)

Apply today and become part of a team that delivers reliable IT solutions with a personal touch.

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Refine Your Search

it entry level jobs in peoria il

Help Desk Technician

Dynamic Server Support

IT Support Technician - Career Transition Opportunity

Now Hiring IT and Telecom Field Technicians

Product Owner

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