Job Title: Personal Banker
Department: Deposits
Reports To: Teller Operations Manager & New Accounts Manager
FLSA Status: Non-Exempt
Summary:
Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions. Opens accounts, explains and processes accounts and other financial services, and corrects records.
Qualifications:
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience-
High School Education or GED; or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills-
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills-
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability –
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills –
To perform this job successfully, an individual should have knowledge of Bank Core Processing Software, Database software; Internet software; Spreadsheet software and Word Processing software.
Other Qualifications
In depth knowledge of bank deposit products, policies and procedures
Basic knowledge of bank loan and financial services products
Knowledge of various federal regulations including Bank Secrecy Act, Information Security (Privacy/GLBA), FACTA Identity Theft, Bank Protection Act, Prohibition on Funding Unlawful Internet Gambling, Wire and Transfer Policy and teller roles and responsibilities relating to each act. Each individual will also have knowledge of the Wire and Transfer policy, Pandemic Preparedness, Safe Deposit Box, Teller Balancing, Deposit Operations Policies and the Employee Handbook.
Training Requirements:
This position requires the successful completion of in-house or other approved training program to understand the operating principals and policies of Peru Federal Savings Bank as required in the Continuing Education Policy
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data; Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Planning/Organizing - Uses time efficiently; sets goals and objectives.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
Cashes checks and pays out money after verification of signatures and customer balances.
Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
Places holds on accounts for uncollected funds.
Orders daily supply of cash, and counts incoming cash.
Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
Explains, promotes, or sells products or services such as traveler’s checks, savings bonds, money orders, and cashier's checks.
Removes deposits from, and counts and balances cash in, automated teller machines and night depository.
Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities.
Rents and admits customers to safe deposit boxes.
Types account information obtained from customer on record card or form, and enters into computer.
Answers customer questions and investigates and corrects errors, following customer and establishment records.
Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
Presents funds received from customer to Teller for deposit, and obtains receipt for customer. Perform teller duties or assist in other areas of the financial institution during peak hours or as needed.
Executes wire transfers of funds.
Any and all other duties as requested by the Teller Supervisor or Executive Management as needs arise.
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. The noise level in the work environment is usually quiet.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee stock ownership plan
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
