Top 42 Inbound call center Jobs in Petaluma, Ca

Guest Services Associate
Long Meadow Ranch —Saint Helena, CA
- $24 - $26 an hour
- 8 hour shift
- Background check
- Ability to walk for extended periods
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Manager of Access, Access, (Novato), Full-Time, Days
MarinHealth Medical Network —Novato, CA
- $93,600 - $140,067 a year
- 8 hour shift
- Mid-level
- 3 years
- Clinic
Quick Apply
Reservations Coordinator - FT Santa Rosa, CA
Foley Hospitality Group LLC —Santa Rosa, CA
- $20 an hour
- Full-time
- Hybrid work
- Inventory management
- Mid-level
- Hotel
Quick Apply
Contact Center Agent
Independent Living Systems —Sonoma, CA
- $17 - $23 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
6d
Customer Service Representative / Mobility Travel Navigator
Transdev —San Rafael, CA
- $22 - $26 an hour
- Full-time
- Background check
- Experience working with individuals with disabilities
- Basic math
- Disability insurance
- Health insurance
Guest Services Associate
Long Meadow Ranch and Farmstead —Napa, CA
- $16.90 - $26.00 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Service BDC Representative
Wise Auto Group —Vallejo, CA
- Full-time
- In person
- Dealership
- Computer skills
- Communication skills
- Health insurance
- Paid time off
12d
Client Success Advocate I
WINESHIPPING.COM LLC —Napa, CA
- $25 - $26 an hour
- Weekends as needed
- Bilingual
- Ability to lift 50 pounds
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
1d
Administrative Assistant / Inside Sales
Hoffman Security —American Canyon, CA
- $20 - $22 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Inventory control
- Paid holidays
- Health insurance
BDC Manager
Kastner Honda —Napa, CA
- $5,900 a month
- Full-time
- Dealership
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Bilingual Business Development Representative
Kastner Honda —Napa, CA
- $20 an hour
- Full-time
- Bilingual
- Dealership
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply

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Guest Services Associate

Long Meadow Ranch -
Saint Helena, CA

Quick Apply

Job Details

Full-time
$24 - $26 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Retirement plan

Qualifications

Computer operation
Google Docs
Stress management
Phone communication
Spreadsheets
Managing clients in a customer support role
Attention to detail
Cleaning
Computer skills
Manual handling

Full Job Description

Long Meadow Ranch is a family-owned agricultural enterprise producing grapes and wine, olives and olive oil, grass-fed beef and lamb, fruits, vegetables, and eggs in the Napa Valley, Anderson Valley and Marin County. The Long Meadow Ranch operations also include an acclaimed farm-to-table restaurant, a general store and wine tasting bar in the historic Logan-Ives House, an outdoor cafe, a farmer's market, working garden and a variety of unique event spaces all located at Farmstead at Long Meadow Ranch.

LMR is looking for a professional and enthusiastic Guest Services Associate to elevate our customer experience. This unique role bridges the gap between digital hospitality and face-to-face service. Reporting to the Customer Success Manager, your primary focus will be managing customer inquiries and facilitating reservations via phone and email from Saturday through Monday. If you are a natural brand ambassador who thrives on providing superior service in multiple environments, we want to hear from you.

Essential Duties and Responsibilities

Handle all incoming inquiries and communications with guests and booking reservations, including restaurant, hospitality, and events
Respond to guest issues in a professional and timely manner
Provide quality customer service and timely follow-up to guests on all issues and questions in phone and email
Relay messages from guests or reservation notes to managers and staff
Support other departments with inbound inquiries in times of peak demand, including the private events department
Contact guests to confirm reservations, collect information on dietary restrictions or special occasions and propose opportunities for other LMR experiences
Assist in the upload of all gift card from Toast to Commerce7
Assist in tracking down all receipt inquires for tasting room and restaurant
Assist in scheduling and managing the housing cleaning schedules for Chef’s cabin and Bunkhouse as well as any updates that need to be made
Assist in confirming all cabin stays and ensuring high quality of service-stay for our guests, also make sure to communicate with the guest as they will be the point of contact
Assist in reaching out to all 3 star reviews that we receive via Sevenrooms only
Assist with any wine club projects and ensure we are providing quality service and accurate information to our club members
Perform additional duties and responsibilities as assigned

Seasonal Duties and Responsibilities

In addition to core Guest Services functions, this role provides seasonal, front-of-house support to Farmstead restaurant, primarily as a Seater.

Warmly and graciously greet all guests upon arrival and departure, ensuring they feel welcomed
Assess guests' needs while always maintaining a professional and courteous attitude, especially when confronted with difficult guests
Manage a challenging reservation book that consists of a high percentage of both reservations and walk-in traffic
Greet guests and seat them at tables or in waiting areas, ensuring an efficient flow of seating
Provide guests with menus and inform patrons of establishment specialties and features
Maintain communication with kitchen staff, management, and servers to ensure that dining details are handled smoothly and customers' concerns are addressed promptly
Inspect dining and serving areas to ensure cleanliness and proper setup
Assist with maintaining a clean and organized front-of-house area

Education, Experience and Required Skills

1+ years of hospitality industry experience, ideally including work experience in hotels, restaurants, resorts, customer service, and special events
Experience in a customer service call center with high volume
Experience with Excel and Google docs
Experience with SevenRooms a plus
Customer service experience with a genuine desire to provide exceptional service
Must have sharp attention to detail with good oral and written communication skills
Able to work in a team environment as well as operate independently
Must have a professional and pleasant phone manner at all times
Must be able to speak on the phone for long periods of time
Must be able to have a flexible schedule working weekends and holidays
Experience in direct-to-consumer sales a plus
Passion for wine and food
A pre-employment background check is required

Physical Demands and Work Environment

Ability to lift 40+ pounds
Must be able to sit and work at a computer for long periods of time
Ability to stand and walk for long periods of time
Ability to remain calm under pressure and deal with unexpected situations
Must be able to lift, balance, and carry plates of food
Must be able to bend or twist the body
Must be able to occasionally stoop, kneel, crouch or crawl

Compensation and Benefits

This is a full-time, hourly position
The Company reasonably expects to pay in the range of $24 to $26 an hour for this position. The Seater position will pay $16.90 plus tips, typically averaging up to $25 or more. Of course, this is depending on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, and business or organizational needs. This wage range may be modified in the future.
Benefits including medical/dental insurance, paid vacation and 401(k)

Apply online:

http://www.longmeadowranch.com/careers

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you need another method to apply please call 707-965-4508

Pay: $24.00 - $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Retirement plan
Vision insurance

Shift:

8 hour shift
Day shift

Application Question(s):

Are you available to work Saturday - Monday?
Please list the days you are available to work?

Experience:

Guest Services: 1 year (Required)

Shift availability:

Day Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

inbound call center jobs in petaluma, ca

Guest Services Associate

Manager of Access, Access, (Novato), Full-Time, Days

Reservations Coordinator - FT Santa Rosa, CA

Contact Center Agent

Customer Service Representative / Mobility Travel Navigator

Guest Services Associate

Service BDC Representative

Client Success Advocate I

Administrative Assistant / Inside Sales

BDC Manager

Bilingual Business Development Representative

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