Top 57 Call center Jobs in Petaluma Ca

Manager of Access, Access, (Novato), Full-Time, Days
MarinHealth Medical Network —Novato, CA
- $93,600 - $140,067 a year
- 8 hour shift
- Mid-level
- 3 years
- Clinic
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Sheriff's Communications Dispatcher II - Full-Time and Extra-Help
County of Sonoma —Santa Rosa, CA
- $89,266.12 - $108,530.24 a year
- Overtime
- Microsoft Excel
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
Outbound Customer Service Representative – Plumbing & HVAC
John Owens Services —Petaluma, CA
- $23 - $28 an hour
- Full-time
- Communication skills
- Entry level
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CSR - Call Center
John Owens Services —Petaluma, CA
- $20 - $30 an hour
- Full-time
- Residential
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
14h
Call Center Representative (Patient Services)
Marin Community Clinics —Novato, CA
- $25 - $28 an hour
- Full-time
- Spanish
- Medical office experience
- HIPAA
- Mileage reimbursement
- AD&D insurance
Sheriff’s Communications Dispatcher I
County of Sonoma —Santa Rosa, CA
- $45.96 an hour
- Overtime
- No experience needed
- English
- High school diploma or GED
- Paid parental leave
- Paid holidays
Call Center Representative I - Napa County
CommuniCare+OLE —Napa, CA
- $24.21 - $29.59 an hour
- Full-time
- Spanish
- English
- Microsoft Office
- 403(b) matching
- Health savings account
Quick Apply
13d
Call Center Care Navigator
Marin Community Clinics —Novato, CA
- $25.03 - $29.38 an hour
- Full-time
- Spanish
- HIPAA
- English
- Mileage reimbursement
- AD&D insurance
Field Services Dispatcher
Marin Humane Society —Novato, CA
- $25.90 - $28.77 an hour
- Weekends as needed
- Spanish
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Client Care Representative/Dispatcher
Benjamin Franklin Plumbing of Bay Area, CA —Novato, CA
- $25 - $27 an hour
- Weekends as needed
- High school diploma or GED
- Computer skills
- Communication skills
- Profit sharing
- Health insurance
Quick Apply
Financial Assistance Representative I (Collections Representative)
Redwood Credit Union —Santa Rosa, CA
- $27 - $35 an hour
- Full-time
- Word processing
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Communications Dispatcher Trainee (Entry Level)
County of Marin, CA —San Rafael, CA
- $85,550.40 - $103,209.60 a year
- Overtime
- 18 years or older
- English
- High school diploma or GED
- Disability insurance
- Health insurance
Emergency Dispatcher
Medic Ambulance Service —Vallejo, CA
- $21.45 - $34.01 an hour
- 12 hour shift
- Computer literacy
- Typing
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d
Reservations Coordinator - FT Santa Rosa, CA
Foley Hospitality Group LLC —Santa Rosa, CA
- $20 an hour
- Full-time
- Hybrid work
- Inventory management
- Mid-level
- Hotel
Quick Apply
Call Center Lead
Transdev —San Rafael, CA
- $25 - $27 an hour
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Disability insurance
- Health insurance
8d
2026 Box Office Customer Support Representative
California Film Institute —San Rafael, CA
- From $22 an hour
- Weekends as needed
- Hybrid work
- Organizational skills
- Computer skills
- Communication skills
Quick Apply
Outbound Inside Sales Representative
First American Home Warranty —Santa Rosa, CA
- $17.69 - $23.56 an hour
- Full-time
- Mid-level
- Business development
- Organizational skills
- Paid training
- Employee stock purchase plan
Quick Apply
1d
Customer Service Representative / Mobility Travel Navigator
Transdev —San Rafael, CA
- $22 - $26 an hour
- Full-time
- Background check
- Experience working with individuals with disabilities
- Basic math
- Disability insurance
- Health insurance
Communications Dispatcher Lateral
City of Santa Rosa, CA —Santa Rosa, CA
- $84,714 - $108,078 a year
- Overtime
- Spanish
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Telemarketer - State Farm Agent Team Member
Renee Hyde - State Farm Agent —Windsor, CA
- $55,000 - $80,000 a year
- Full-time
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply

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Manager of Access, Access, (Novato), Full-Time, Days

MarinHealth Medical Network -
Novato, CA

Quick Apply

Job Details

Full-time
$93,600 - $140,067 a year

Qualifications

Customer communication
Driver's License
Driving

Full Job Description

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company:

Prima Medical Foundation dba MarinHealth Medical Network

Work Shift:

8 Hour (days) (United States of America)

Scheduled Weekly Hours:

Job Description Summary:

The Manager of Access will oversee patient outreach initiatives and manage inbound call center operations. They will play a critical role in ensuring seamless and streamlined patient experiences by coordinating outreach efforts for scheduling referrals, managing incoming calls for patients seeking to schedule their appointments or services, ensuring financial clearance is obtained prior to the appointment, and optimizing processes to enhance patient access to healthcare services. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a commitment to delivering high-quality patient care.
The Manager of Access provides operational support and leadership to MarinHealth Medical Network (MHMN) and its clinic locations, serving as a liaison between practice leaders, providers, and UCSF. This role is responsible for ensuring the delivery of high-quality, safe, and efficient patient care by developing and implementing process improvement initiatives, training, and support for practice managers and staff.

Job Requirements, Prerequisites and Essential Functions:

Compensation: $93,600 - $140,067

Essential Functions and Responsibilities:

Coordinate patient outreach efforts across multiple modalities to ensure timely communication and engagement with patients regarding active referrals and appointment opportunities.
Oversee the operations of the call center, including managing call volume, monitoring call quality, and ensuring adherence to service level agreements.
Develop and implement strategies to optimize call center workflows, streamline processes, and improve overall efficiency.
Supervise a team of call center representatives, providing guidance, support, and performance feedback to ensure exceptional service delivery.
Collaborate with clinical staff, administrative teams, and other departments to address patient inquiries, resolve issues, and facilitate seamless care coordination.
Ensure compliance with healthcare regulations, privacy laws, and organizational policies related to patient information security and confidentiality.
Develop and maintain comprehensive training programs for call center staff to ensure proficiency in handling patient inquiries, navigating electronic health records, and maintaining professional communication standards.
Monitor key performance indicators (KPIs) related to patient access, call center operations, and patient satisfaction, and implement corrective actions as needed to achieve performance targets.
Stay updated on industry trends, best practices, and emerging technologies in patient access management and call center operations to drive continuous improvement initiatives.
Acts as a liaison between Practice Leaders, Staff, and UCSF colleagues.
Ensures seamless access to healthcare services for patients.
Leverages technology and creates innovative ways for patients to access an outpatient network that spans several counties, with care delivery at 60 medical offices.
Optimize scheduling templates across all services lines.
Partner with internal and external call center teams.
Identifies and implements clinical process improvement initiatives based on clinic needs.
Supports the development and implementation of training for Practice Leaders and clinical teams.
Partners with Operations Leaders to prepare and present patient experience action plans and other reports.
Ensures compliance with regulations and clinical workflows.
Leads and supports projects as needed.
Acts as a liaison with providers and UCSF for administrative aspects of credentialing functions.
Partners with the credentialing team to maintain procedures in compliance with regulatory requirements.
Tracks and monitors standards related to provider staff in compliance with credentialing and accreditation requirements.
Supports departments based on patient and physician satisfaction survey results.
Facilitates the sharing of best practices.
Possesses excellent communication skills (verbal and written).
Demonstrates meticulous attention to detail.
Provides solutions to business issues within the scope of the role.
Ability to drive to/from various clinic locations (requires a California Driver’s License and automobile insurance in good-standing).
Adherence to MHMN Service Excellence Standards And Behaviors (C.A.R.E.S):
- Exceptional customer service;
- Respectful communication with patients, physicians, and coworkers;
- Professionalism in all work-related interactions;
- Effective teamwork;
- Safe work environment;
- Positive attitude.
Perform all other duties as required or assigned.

Qualifications:

Education:

Bachelor's: Business Administration, Healthcare or related field or equivalent education/experience.

License & Certifications:

Experience:

5-10 years experience in a multi-clinic healthcare environment.
3-5 years experience managing supervisor level and above.
Previous experience in medical office: medical assisting, management of staff, billing/budget responsibilities, and/or operational management
Knowledge/experience with EHR and/or practice management systems (Apex/Epic a plus)
Project management experience preferred.

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [email protected].

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

Quick Apply

Refine Your Search

call center jobs in petaluma ca

Manager of Access, Access, (Novato), Full-Time, Days

Sheriff's Communications Dispatcher II - Full-Time and Extra-Help

Outbound Customer Service Representative – Plumbing & HVAC

CSR - Call Center

Call Center Representative (Patient Services)

Sheriff’s Communications Dispatcher I

Call Center Representative I - Napa County

Call Center Care Navigator

Field Services Dispatcher

Client Care Representative/Dispatcher

Financial Assistance Representative I (Collections Representative)

Communications Dispatcher Trainee (Entry Level)

Emergency Dispatcher

Reservations Coordinator - FT Santa Rosa, CA

Call Center Lead

2026 Box Office Customer Support Representative

Outbound Inside Sales Representative

Customer Service Representative / Mobility Travel Navigator

Communications Dispatcher Lateral

Telemarketer - State Farm Agent Team Member

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