Top 14 Service desk manager Jobs in Petaluma Ca

Help Desk Analyst
Exchange Bank —Santa Rosa, CA
- $22.00 - $28.50 an hour
- Word processing
- Computer literacy
- English
Quick Apply
Digital Experience Manager
Redwood Credit Union —Napa, CA
- $153,568 - $202,328 a year
- Weekends as needed
- Office
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
MIT System Engineer
UBEO, LLC —Santa Rosa, CA
- $85,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health savings account
- AD&D insurance
Account Manager (Pacific Southwest)
LGC Group —Petaluma, CA
- $95,000 - $107,000 a year
- Full-time
- Up to 50% travel
- 5 years
- Bachelor of Science
- Health savings account
- Disability insurance
Quick Apply
Information Systems Associate $21.00/HR
Six Flags Entertainment Corporation —Vallejo, CA
- $21 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- English
4d
IT Support Engineer (Hybrid - San Rafael)
Xantrion —San Rafael, CA
- $60,000 - $70,000 a year
- Full-time
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
Quick Apply
Member Services Supervisor
Active Wellness LLC —Napa, CA
- $20 - $26 an hour
- Full-time
- CPR Certification
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Director/Vice President, Product Management - Villa Sport
Villa Sport —San Rafael, CA
- $176,100 - $200,000 a year
- Email
- Remote
- Hospitality
- Product management
- Agile
- 401(k) matching
Quick Apply
Member Services Supervisor
Crunch - Bay Area —Santa Rosa, CA
- $18 - $22 an hour
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
Quick Apply
Membership Lead
In-Shape Fitness —Napa, CA
- $17.90 - $18.90 an hour
- Weekends as needed
- Bilingual
- CPR Certification
- Inventory management
- Health insurance
- Dental insurance
11d

More jobs to discover

Find similar jobs that you might be interested in.

Manager, Web Platforms and Digital Experience
University of California San Francisco —San Francisco, CA
Master’s degree in computer science, data science, information technology, digital communications, information science or a related field.
Senior Product Manager - Digital
Abbott Laboratories —Alameda, CA
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
$130,700 - $261,300 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service…
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
The ideal candidate has proven experience mentoring, coaching, or providing technical leadership to IT support teams and is comfortable serving as a go-to…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for service desk manager in petaluma ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk manager jobs near petaluma ca

IT Support jobs in San Rafael, CA

Account Manager jobs in Petaluma, CA

14 Years Old No Experience jobs in San Antonio, TX

Experience Manager jobs in Albany, NY

Experience Manager jobs in Covington, LA

No Experience jobs in Downey, CA

Experience Manager jobs in Mesquite, TX

User Experience Designer jobs in Las Vegas, NV

Class A Cdl No Experience jobs in Virginia

Experience Manager jobs in Fairview Heights, IL

Member Services Representative jobs in Bronx, NY

Member Services Representative jobs in Akron, OH

Member Services Representative jobs in Covington, GA

Social Services jobs in Suffolk County, NY

Member Services Representative jobs in Tulsa, OK

Nonprofit Board Member jobs in New Jersey

Government Social Services jobs in New Jersey

Identity Access Management jobs in Atlanta, GA

Vice President Of Product Management jobs in Illinois

Vice President Of Product Management jobs in Eagan, MN

Help Desk Analyst

Exchange Bank -
Santa Rosa, CA

Quick Apply

Job Details

$22.00 - $28.50 an hour

Qualifications

Computer operation
Customer communication
Word processing
Spreadsheets
English
Desktop applications
Productivity software
Banking

Full Job Description

POSITION SUMMARY:

Provide first line support to employees by responding to incoming incidents, requests and changes.

ESSENTIAL FUNCTIONS:

IT Help Desk Support:

- Document all ITSM tickets into ticketing system.
- Coordinate investigations to resolve information system issues. Conduct research to understand, explain and resolve technology issues.
- Communicate updates to users that have been or may be affected by a problem. Follow up with users after problems have been resolved.
- Utilize help desk tracking software to present recommendations and improvements for user systems.
- Initiate onboarding procedures for new users into the system.
- Ensure response times are quick and effective to appropriately resolve requests.
- Coordinate referrals to technical, professional or service personnel depending on the repair, training, service or software issue.
- Provide information, advice or instruction in response to inquiries from callers. Utilize and research knowledge base documentation and software tools to provide information, advice or instruction in response to end user inquiries.
- Assist with overseeing the installation, operation, maintenance, and repair of hardware, software, and peripheral equipment.
- Provide professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.
- Resolve first-level issues and compose new problem resolutions.
- Read and interpret documents for callers such as safety rules, operating and maintenance instructions, and procedure manuals.
- Effectively present information and respond to questions from managers and end users.
- Compose email communications for Bank distribution to inform employees of various issues.
- Perform system administration for various software applications including email, operation systems, etc.
- Teach end users how to resolve problems verbally and via remote control.
- Translate technical language through written and oral communications into information understandable by the end user.
- Prioritize various requests from callers and 2nd and 3rd level support.
- Appraise the possible impact on customer service and bank reputation and notify appropriate management when service is interrupted.
- Probe caller for in depth analysis of contributing factors and/or events that caused end result and document data gathered.
- Perform Special projects and research as requested.
- Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Core Job Specific Competencies:

Customer Service: Provides internal and external customers with the products and services that match their needs in a timely, efficient manner; follows up on customer complaints, questions, and requests.
Dependability: Available for work on a consistent and timely basis with infrequent unplanned absences; completes work in a timely manner; meets commitments with minimal oversight.
Problem Solving: Develops actionable recommendations based on an understanding of trade-offs; commits to action after identifying alternative methods that are based on logical assumptions and information; takes into consideration resources, constraints, organizational values, and changing environments.
Technology: Uses automated systems or tools to simplify, improve, and increase efficiency of work processes; embraces and adapts to changes in technology.
Verbal Communication: Expresses ideas effectively in individual and group situations adjusting style and methods to meet the specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding.
Written Communication: Uses correct English grammar, punctuation, and spelling; communicates information (for example facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.

Knowledge, Skills and Abilities:

Skills operating a personal computer with word processing, spreadsheet, and presentation software.
Strong communication skills both written and verbal.
Ability to remain calm in stressful situations.
Knowledge of general banking principles and practices.

Physical Requirements:

Ability to stand, bend, stoop, sit, walk, reach, twist and turn.
Ability to lift up to 50 pounds frequently.
Ability to use a computer keyboard and calculator.
Work environment is indoors, majority of the time is spent sitting at a desk.

Education and Experience:

A combination of education and experience equivalent to high school diploma, and knowledge typically gained through a minimum of two years related experience and/or training.

Compensation: The hiring range for this position is $22 to $28.50 per hour. The compensation offered will fall within this range, commensurate with the candidate’s applicable experience, education, and skills.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

service desk manager jobs in petaluma ca

Help Desk Analyst

Digital Experience Manager

MIT System Engineer

Account Manager (Pacific Southwest)

Information Systems Associate $21.00/HR

IT Support Engineer (Hybrid - San Rafael)

Member Services Supervisor

Director/Vice President, Product Management - Villa Sport

Member Services Supervisor

Membership Lead

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for service desk manager in petaluma ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected