Top 392 Customer success Jobs in Petoskey, Mi

Detail/Reconditioning Department Manager
Fletch's Inc. —Petoskey, MI
- $50,000 - $70,000 a year
- Full-time
- Clean driving record
- Dealership
- Mid-level
Quick Apply
Front Desk Associate (PT)
Otis Harbor Springs —Harbor Springs, MI
- From $18 an hour
- 8 hour shift
- Hospitality
- Customer service
- Computer literacy
- Employee discount
- Professional development assistance
Quick Apply
Automotive Technician/Mechanic - All Experience Levels
Charlevoix Auto Chevrolet —Charlevoix, MI
- $17 - $36 an hour
- Full-time
- ASE Certification
- Clean driving record
- Mechanic experience
- Paid training
- Paid holidays
Quick Apply
Wash Line Operator
Flex Wash, LLC —Petoskey, MI
- Up to $18 an hour
- Part-time
- No background check
- Fair chance
- In-person
- Paid time off
- On-the-job training
Quick Apply
CDL A - Dry Van - Company Driver
Buchanan Hauling & Rigging, Inc. —Michigan
- $0.65 per mile
- Monday to Friday
- Dry van
- CDL A
- Mid-level
- Passenger ride along program
- Paid holidays
Quick Apply
1d
CDL A W2 OTR Company Driver +Benefits
JS Helwig and Son LLC —Michigan
- $0.55 - $0.65 per mile
- CDL A
- Mid-level
- Clean MVR report
- Passenger ride along program
- Health insurance
Quick Apply
3d
Student Achievement Navigator- Jackson County Early College
Jackson College —Michigan
- $21.50 - $24.00 an hour
- Overtime
- High school
- Bachelor of Science
- Mid-level
- AD&D insurance
- Paid holidays
Roofing Sales Estimator | Outside Sales
Herbert Roofing —Harbor Springs, MI
- $90,000 - $225,000 a year
- Full-time
- Residential
- Driver's License
- Driving
- Health insurance
- 401(k) matching
Quick Apply
Medicare Sales Agent - Independent Contractor (1099) Opportunity
MyPlanAdvocate —Michigan
- $65,000 - $85,000 a year
- Contract
- Remote
- Mid-level
Outside Sales Representative
SPECTRUM —Petoskey, MI
- $27,600 - $45,800 a year
- Weekends as needed
- English
- Mid-level
- Office
- Opportunities for advancement
5d
Deli Manager
Blarney Castle Oil Co —Harbor Springs, MI
- Full-time
- 18 years or older
- ServSafe
- Mid-level
Quick Apply
Retail Sales Specialist - Part-Time
SPECTRUM —Petoskey, MI
- $18.00 - $24.60 an hour
- Part-time
- Writing skills
- English
- Residential
- Opportunities for advancement
Health Insurance Agent
Medical Mutual of Ohio —Michigan
- $85,000 - $240,000 a year
- Contract
- Remote
- Sales
- HIPAA
- Entry level
- Dental insurance
Telecom Utility Construction Foreman
TurnKey Network Solutions —Michigan
- Full-time
- Background check
- Construction site
- CDL A
- Fuel card
- Health savings account
Quick Apply
Retail Sales Specialist
SPECTRUM —Petoskey, MI
- $18.00 - $24.60 an hour
- Writing skills
- Basic math
- English
- Opportunities for advancement
12d
Entry Level Insurance Sales Agent - Hybrid Remote (MI)
Bankers Life —Petoskey, MI
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- No experience needed
- Organizational skills
- Entry level
Quick Apply
Insurance Sales Agent
JJS Agency, LLC (Allstate Insurance) —Michigan
- $70,000 - $100,000 a year
- Full-time
- Remote
- US work authorization
- Communication skills
- Entry level
- Paid time off
- Flexible schedule
Quick Apply
Regional Sales Manager - Rotating Equipment
SPX Flow —Michigan
- $100,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Remote Medicare Sales Agent - Independent Contractor (1099)
MyPlanAdvocate —Michigan
- $65,000 - $85,000 a year
- Contract
- Remote
- Mid-level
Wireless Retail Sales Associate - W2417
OSL Retail Services Inc —Petoskey, MI
- $14 - $30 an hour
- Full-time
- Merchandising
- Communication skills
- Entry level
- 401(k)
- Referral program
12d

I want to receive the latest job alert for customer success in petoskey, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success jobs near petoskey, mi

Detail/Reconditioning Department Manager

Fletch's Inc.
Petoskey, MI

Quick Apply

Job Details

Full-time
$50,000 - $70,000 a year

Qualifications

Automotive polishing
Mechanical knowledge

Full Job Description

Detail/Reconditioning Department Manager

Position Overview

We are seeking a high-energy, process-driven Detail Department Manager to lead our high-volume automotive reconditioning operation. In this role, your primary metric of success isn't just a clean vehicle—it is cycle time.

You will treat the detail department like a highly efficient manufacturing assembly line. You will be directly responsible for breaking bottlenecks, managing a team of detail technicians, and streamlining the flow of used vehicle inventory from trade-in to the front line, ensuring we maximize gross profit potential by reducing "days-to-line."

Key Responsibilities

1. Detail & Used Car Reconditioning Management (65% of Role)

Drive Cycle Times: Manage the complete "key-to-line" used vehicle reconditioning workflow. Target an average frontline-ready turnaround of under 3–5 days.
Inventory & Vendor Management: Order and manage chemical inventories while controlling costs. Coordinate with third-party vendors to ensure seamless workflow.
Optimize Reconditioning Cycle Times: Own the velocity of the used car pipeline. Monitor and improve the time it takes for a vehicle to move from acquisition, through mechanical/body, detail, photography, and onto the sales lot.
Production Workflow Management: Monitor daily production targets for detailers. Identify and eliminate bottlenecks in the reconditioning pipeline. Establish and enforce strict staging, routing, and production-line processes for all interior/exterior detailing,
Team Leadership & Scheduling: Hire, train, and manage a team of detailers. Implement performance-based scheduling and production tracking to keep team efficiency high.
Inter-Departmental Coordination: Serve as the central communication hub between Used Car Sales Managers, the Service Department (mechanical reconditioning), and Body Shop to prevent vehicles from sitting idle.
Quality Control & Compliance: Perform final inspections on all completed vehicles to ensure they meet dealership retail standards. Manage department expenses, chemical/equipment inventory, and strict safety/OSHA compliance.

2. Collision Center Support (35% of Role)

Customer Communication: Act as a proactive touchpoint for collision customers. Provide regular, empathetic updates regarding vehicle repair status, parts delays, and completion ETAs via phone, text, or email.
Parts Logistics & Organization: Receive, mirror-match (verify correct parts against the estimate), and organize incoming collision parts. Ensure parts are correctly allocated to the right technician stalls to minimize downtime.
Estimating & CCC ONE: Maintain proficiency in CCC ONE estimating software. Step in to write initial damage estimates or supplements during high-volume periods or when advisors are absent.

Final Clean Oversight: Coordinate with the detail team to ensure all completed collision vehicles receive a flawless post-repair wash and interior vacuum before being presented

Key Performance Indicators (KPIs)

Average Days-to-Line (Target: Less than 3–5 days): The average time a vehicle takes from the date of acquisition to active retail display.
Daily/Weekly Production Volume: Meeting or exceeding targeted vehicle turn rates based on dealership sales volume.
Labor Efficiency: Maximizing flat-rate or hourly labor output against established time standards per vehicle class.
Collision Customer Satisfaction Index (CSI): Maintaining high customer service scores via timely updates.

Qualifications & Experience

Experience: Minimum of 1–3 years of experience in high-volume automotive detailing, and or experience in a supervisory or management role (dealership or large-scale collision reconditioning center preferred).
Process Mindset: Proven track record of implementing workflow optimizations, lean management concepts, or production-line strategies.
Technical Knowledge: Deep understanding of modern reconditioning techniques, compound/polish chemistry, paint correction, and interior restoration tools.
Software Proficiency: Familiarity with dealer management systems (DMS) and dedicated reconditioning tracking software (e.g., ReconVelocity, Rapid Recon, or vAuto) is highly preferred.
The "Recon Mindset": A strict understanding that "days to line" equals lost profit. You must be obsessed with workflow efficiency and time management.
Communication Skills: Exceptional customer service skills. Ability to explain complex repair timelines calmly and clearly to anxious collision customers.
Physical & Logistics Stamina: Ability to work in a fast-paced environment, multi-task between two departments, and lift/organize automotive parts (up to 50 lbs).
Drivers License: Valid driver's license with a clean driving record.

Quick Apply

Refine Your Search

customer success jobs in petoskey, mi

Detail/Reconditioning Department Manager

Front Desk Associate (PT)

Automotive Technician/Mechanic - All Experience Levels

Wash Line Operator

CDL A - Dry Van - Company Driver

CDL A W2 OTR Company Driver +Benefits

Student Achievement Navigator- Jackson County Early College

Roofing Sales Estimator | Outside Sales

Medicare Sales Agent - Independent Contractor (1099) Opportunity

Outside Sales Representative

Deli Manager

Retail Sales Specialist - Part-Time

Health Insurance Agent

Telecom Utility Construction Foreman

Retail Sales Specialist

Entry Level Insurance Sales Agent - Hybrid Remote (MI)

Insurance Sales Agent

Regional Sales Manager - Rotating Equipment

Remote Medicare Sales Agent - Independent Contractor (1099)

Wireless Retail Sales Associate - W2417

I want to receive the latest job alert for customer success in petoskey, mi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected