Top 14 Guest service agent Jobs in Petoskey Mi

Reservations Customer Care Agent- Petoskey
Boyne Resorts —Petoskey, MI
- From $20 an hour
- Full-time
- Word processing
- High school diploma or GED
- Typing
- Disability insurance
- Health insurance
1d
Front Desk Agent- Crooked River Lodge
Hotel Investment Services —Alanson, MI
- Part-time
- Organizational skills
- Communication skills
- Entry level
- 401(k) matching
1d
IBH: Front Desk Agent
The Inn at Bay Harbor —Petoskey, MI
- Weekends as needed
- 18 years or older
- Computer literacy
- Computer skills
- Dental insurance
- Tuition reimbursement
7d
Front Desk Hospitality Associate
Bay Harbor —Bay Harbor, MI
- Weekends as needed
- Computer literacy
- No experience needed
- English
Front Desk Agent - Bay View Inn
Hotel Investment Services —Petoskey, MI
- Part-time
- Organizational skills
- Communication skills
- Entry level
- 401(k) matching
Front Desk Agent - Hotel Perry
Hotel Investment Services —Petoskey, MI
- Part-time
- Organizational skills
- Communication skills
- Entry level
- 401(k) matching
Front Desk Agent
Boyne Mountain Resort —Boyne Falls, MI
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Computer skills
6d
Wireless Sales Associate
Team Wireless - Verizon Authorized Retailer —Petoskey, MI
- $25 an hour
- Weekends as needed
- Computer literacy
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Sales Associate
Little Green Apple Hallmark —Petoskey, MI
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
Quick Apply
Front Desk Manager - Hotel Perry
Hotel Investment Services —Petoskey, MI
- Weekends as needed
- Mid-level
- Organizational skills
- Ability to stand for extended periods
- Disability insurance
- Dental insurance
Sales Leader
Little Green Apple Hallmark —Petoskey, MI
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Quick Apply

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Front Desk Agent- Crooked River Lodge
Hotel Investment Services —Alanson, MI
Assist guests in arranging reservations for dining, transportation, and other special amenities as needed. Welcome guests upon their arrival and assign rooms.
1d

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Reservations Customer Care Agent- Petoskey

Boyne Resorts -
Petoskey, MI

Apply Now

Job Details

Full-time
From $20 an hour
1 day ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Benefits from day one
Retirement plan

Qualifications

Word processing
Spreadsheets
High school diploma or GED
Typing
Productivity software

Full Job Description

Overview:

Join Boyne Resorts’ Reservations team as a Customer Care Specialist and bring excitement to every call! Use engaging questions to connect with guests, discover their perfect getaway needs, and match them with ideal accommodations or golf experiences at our 11 award-winning golf courses and three stunning Northern Michigan resorts: Boyne Mountain, The Highlands, and The Inn at Bay Harbor. Share the unique features and benefits of each location with enthusiasm, creating a warm, friendly, and professional experience that makes every guest feel valued and eager to return!

Why You'll Love Working Here

Flexible Scheduling: Work/life balance matters to us! After your initial training is complete, the schedule switches to four 10-hour days with three days off per week!
Competitive Compensation: $20/hour starting wage, signing bonuses and annual merit raise opportunities
Career Growth: This position can be a stepping-stone to a Reservations Sales Agent role for qualified candidates
Potential Work from Home Opportunity: Possibility to work remotely after 1 year of in-office experience with qualifying performance

Comprehensive Benefits Package

Health Coverage: Medical, dental, vision, life, and disability insurance beginning the first month following employment
Paid Time Off: PTO and sick day accrual starting from day one
Snowsports Benefits: Free skiing and snowboarding at Boyne Resorts properties nationwide
Golf Benefits: Free or heavily discounted golf at resort courses in Maine, Michigan, and Montana
Family Benefits: Eligible dependents and qualifying spouses can access many team member discounts
Financial Security: Retirement Plan options available
Exclusive Discounts: Significant savings on lodging, dining, and retail purchases throughout our properties

About Boyne Resorts

Boyne Resorts is a collection of mountain and lake resorts, ski areas, and attractions spanning from British Columbia to Maine. As the largest family-owned four-season resort company in North America, we're committed to creating memorable experiences for our guests and rewarding careers for our team members.

Boyne Resorts is an equal opportunity employer committed to creating an inclusive workplace where diversity is celebrated and valued.

Responsibilities:

Core Responsibilities

Create memorable guest experiences by reserving tee times across our 11 Michigan golf courses
Process and manage reservations within convention and wedding blocks with attention to detail
Provide solution-oriented support for guests with questions or changes to existing reservations
Maintain accurate guest profiles to ensure personalized service
Deliver exceptional customer service through proper communication techniques and phone etiquette
Process guest deposits accurately and efficiently
Navigate our computerized reservation systems (SpringerMiller, SalesForce, EZLinks) to manage bookings and issue confirmations
Serve as a knowledgeable concierge, sharing insights about our properties, activities and surrounding areas
Handle administrative tasks including report generation, room assignments, and other operational duties

Qualifications:

What You'll Bring

Strong keyboard skills and familiarity with database, spreadsheet, and word processing software
High school diploma or equivalent
Dedication to delivering exceptional service with accuracy and thoroughness
Ability to thrive in a fast-paced environment while maintaining meticulous attention to detail
Positive, enthusiastic attitude with a warm, helpful, and friendly demeanor
Excellent team collaboration skills with consistently friendly and professional communication
Prior experience with SpringerMiller, and/or SalesForce software is a plus but not required

Apply Now

Refine Your Search

guest service agent jobs in petoskey mi

Reservations Customer Care Agent- Petoskey

Front Desk Agent- Crooked River Lodge

IBH: Front Desk Agent

Front Desk Hospitality Associate

Front Desk Agent - Bay View Inn

Front Desk Agent - Hotel Perry

Front Desk Agent

Wireless Sales Associate

Sales Associate

Front Desk Manager - Hotel Perry

Sales Leader

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