PLEASE READ:
This role requires :
- Experience in technical support, including but not limited to computer troubleshooting, familiarity with monitoring software systems, and a basic understanding of android devices and laptops.
- An active Pennsylvania State Driver's License, with three (3) years experience driving and a clean driving record (7 years no accidents or moving violations).
- This job is performed on location near Philadelphia, PA. Candidates must live within 40 miles of the job location.
What can you expect in a “Autonomous Vehicle Roadside Assistance Agent” role with TaskUs:
As an Autonomous Vehicle Roadside Assistance Agent at TaskUs, you'll be the ultimate tech whisperer for self-driving cars! Imagine this: You're out and about in a company vehicle, troubleshooting robot cars, monitoring their every move, and sometimes even giving their "brains" a reboot. You'll be the hero who gets these futuristic rides back on track!
But wait, there's more! You'll also be a superstar public relations rep, chatting with folks about the magic of self-driving tech and making sure passengers have a smooth, safe journey. Think of yourself as part tech expert, part customer service guru, and all-around awesome autonomous vehicle pro!
Key Responsibilities:
- Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
- Monitor multiple software systems with constant focus.
- Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s).
- Consistently demonstrate situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
- Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co-driver, 5 days a week to service self-driving autonomous vehicle computers that are operating within the market.
- Safely operates a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s).
- Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
- Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle’s operations.
- Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
- Responsible for safely setting up self-driving autonomous vehicles.
- Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
- Maintain TaskUs’s high standard of safety, inside and outside of the vehicle
- Be the deputy for technology by communicating courteously always with management, engineers and the public
- Capable of responding quickly to changing and potentially high-pressure environments
- Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations
- Complete daily reports and document procedures and tests
- Interact with the members of the public and educate them on self-driving technology
- Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination
- Comply with TaskUs’s Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing
- Other duties as required
Education, Licensing, and Certifications Required:
- Must be 21 years old
- High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences
- Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or other applicable regulations and laws (where required)
- Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working
Experience:
- Minimum of 3 years of experience driving on public roads. Additional experience is preferred
- At least 1 Year of Entry Level IT support / Software Troubleshooting Experience
- Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs)
- Proficiency with using a touchscreen smartphone
- Must be able to type at least 40 adjusted wpm
Skills and Knowledge Required:
- Must have good attention to detail and be able to quickly and concisely describe their thoughts
- Capable of responding quickly and simultaneously to multiple scenarios
- Adapt quickly to new and developing technology
- Cross-functional verbal and written communication and issue escalation
- Must be able to multitask multiple technologies, including communications devices and vehicle status systems
- Must be able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and travel for up to one month
- Excellent written and verbal communication skills;
- Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments
The job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. TaskUs reserves the right to revise this job description at any time.
Compensation: $25.00 (10% Shift Differential hourly for hours between 8pm-6am)
Pre-Employment Requirements:
- Must submit to a drug test and background check
- Driving Record
- Pre-Employment Physical
Physical Requirements:
- Occasional standing, walking, and sitting
- Long periods of sitting
- Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
- Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
- Must be able to occasionally lift and/or move up to 45 pounds
- Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
- Most work is accomplished outdoors in a vehicle
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Pay: From $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Referral program
- Tools provided
- Vision insurance
Work Location: In person
