Top 15 It help desk manager Jobs in Philadelphia, Pa

Desktop Support Engineer - Tier 1
Tech Impact —Philadelphia, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Manager
Arcadia University —Glenside, PA
- Full-time
- Background check
- Classroom
- Google Workspace
- Tuition reimbursement
- Retirement plan
Quick Apply
IT Help Desk Analyst
MTG IT Professionals —Bensalem, PA
- $33,000 - $55,000 a year
- 8 hour shift
- Clean driving record
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Technology Support Specialist
Morgan, Lewis & Bockius —Philadelphia, PA
- Full-time
- High school diploma or GED
- Trade school
- Fair chance
Information Technology Manager
Subaru of America —Camden, NJ
- $145,000 - $160,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Office
- 8 years
- Profit sharing
- Health insurance
Technical Support Specialist-Police
City of Philadelphia —Philadelphia, PA
- $55,000 a year
- Email
- Mid-level
- Windows
- Microsoft Office
- Wellness program
- Paid holidays
Quick Apply
12d
IT Support Specialist
Hyundai Engineering America —Philadelphia, PA
- Weekends as needed
- Computer science
- Computer Science
- Construction site
Quick Apply
IT Technician (On Site)
Asociacion Puertorriquenos En Marcha Inc —Philadelphia, PA
- From $45,000 a year
- Full-time
- Computer literacy
- HIPAA
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Technology Support Specialist
Morgan Lewis —Philadelphia, PA
- Full-time
- High school diploma or GED
- Trade school
- Fair chance
Support Engineer
Goddard Systems LLC —King of Prussia, PA
- Computer science
- Computer Science
- Mid-level
Quick Apply
Service Desk Engineer L2
Omega Systems —Mount Holly, NJ
- $60,000 - $72,000 a year
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
IT Support Technician
Jacob Stern & Sons, Inc. / Acme-Hardesty LLC —Blue Bell, PA
- Part-time
- Mid-level
- Office
- Windows
Quick Apply
6d
IT Support Specialist
Lympha Press —Chadds Ford, PA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Technician Permanent Part-time
Camden City Campus —Camden, NJ
- $21,000 - $25,000 a year
- Part-time
- Classroom
- Word processing
- Mid-level
- Paid holidays
- Disability insurance

More jobs to discover

Find similar jobs that you might be interested in.

Information Technology Assistant
Biotek Remedys —New Castle, DE
A Bachelor’s Degree in either Computer Science or Information Management Systems, or a related technical field of study from an accredited college or university…
$18 - $22 an hour
Quick Apply
3d
Desktop Support Engineer - Tier 1
Tech Impact —Philadelphia, PA
Excellent communication skills including the ability to translate technical information to non-technical users. Troubleshoot a wide variety of technical issues.
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Service Desk Manager
VoxTel Pro —Columbus, OH
The IT Service Desk Manager provides technical support to both internal and external customers through phone calls, website chats, emails, etc.
$52,750 - $56,000 a year
Quick Apply
12d
IT Manager - US
PERMA PIPE INC —Hebron, OH
Document, support and help optimize engineer-to-order processes, including quotation, engineering design, configuration, production planning, procurement,…
$125,000 a year
5d

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk manager in philadelphia, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk manager jobs near philadelphia, pa

IT Support Specialist jobs in Philadelphia, PA

Information Technology Specialist jobs in Philadelphia, PA

IT Technician jobs in Philadelphia, PA

Information Technology Manager jobs in Camden, NJ

Technical Support Specialist jobs in Philadelphia, PA

Desktop Support Technician jobs in Philadelphia, PA

It Support Specialist jobs in Georgetown, DE

It Support Specialist jobs in York, PA

Document Specialist jobs in Cleveland, OH

It Support Specialist jobs in Aurora, CO

Part Time It jobs in Seattle, WA

It Support Specialist jobs in Fresno, CA

Rn Clinical Documentation Specialist jobs in Houston, TX

Help Desk Analyst jobs in Pittsburgh, PA

Tier 1 Help Desk jobs in San Antonio, TX

Help Desk Analyst jobs in Hartford, CT

Help Desk Analyst jobs in Beavercreek, OH

Front Desk Receptionist No Experience jobs in San Francisco, CA

Help Desk Analyst jobs in Connecticut

Information Technology Specialist jobs in Jacksonville, FL

Desktop Support Engineer - Tier 1

Tech Impact -
Philadelphia, PA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Paid time off

Qualifications

Non-technical user support
Equipment troubleshooting

Full Job Description

Desktop Support Engineer
Location: Philadelphia PA / Hybrid, In Office Two Days per Week
Tech Impact - Headquarters Philadelphia PA
Full Time Permanent Position
Our Website: https://www.techimpact.org/

Be a part of a fast-paced, growing team that provides a solid work-life balance helping our nonprofit clients. Our team of mission-focused tech professionals is passionate about moving the social sector forward with transformative applications of technology. As a Desktop Support Engineer, you will work closely with our clients assisting with new technology projects and support. This role is a Hybrid role, supporting clients remotely and working in our Philadelphia office a minimum of two days per week.

Tech Impact is a nonprofit on a mission to use technology to better serve the world. A leading provider of technology education and solutions for nonprofits, Tech Impact also operates award-winning IT and customer experience training programs designed to help young adults launch careers. With offices in Philadelphia PA, Wilmington DE, and Las Vegas NV, Tech Impact has been delivering services since 2003 to thousands of national and international nonprofit organizations.

Essential Duties and Responsibilities
Desktop Support

Install/reinstall Windows and Mac operating systems as needed
Coordinate warranty claims with device manufacturers as needed
Troubleshoot PC and Mac hardware and performance issues
Repair/replace basic hardware components such as hard drives and RAM
Update manufacturer drivers and perform BIOS updates
Other duties as assigned

Service Desk Support

Provide end-user technical support to all clients via phone and email.
Troubleshoot a wide variety of technical issues.
Perform basic system administration functions such as user creation and password resets.
Escalate issues quickly and efficiently in accordance with Tech Impact SLAs
Provide proactive maintenance on client workstations as directed.
On-site client visits may be required.

Customer Service

Respond to customer issues and challenges without manager supervision.
Maintain strong customer service skills when dealing with clients.
Advise Account Management of client support or reoccurring technical issues.

All Essential Duties and Responsibilities listed require remote and on-site availability.

Essential Skills for Success in Position

Excellent customer service skills.
Excellent troubleshooting techniques.
Excellent communication skills including the ability to translate technical information to non-technical users.
Effective analytical and creative problem-solving skills
Strong organizational skills and keen attention to detail.
Ability to work well in a team environment, to handle pressure and multiple projects simultaneously and to manage work under tight deadlines.
Experience in cloud-based technology such as Office 365 is a plus.
Must be flexible, able to multi-task and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork.
Must have access to a car at short notice depending on location.
Sense of humor

Benefits of Working for Tech Impact

Supportive and compassionate environment that provides a work-life balance.
Be part of a collaborative team that is passionate about the organization’s mission and using technology to make the world a better place.
Everyone has a voice, and you have the opportunity to learn and grow to make a difference.
The organization shows how they care for its people by paying for most of your medical benefits and providing you a credit card to pay deductibles and copays.
Paid Time Off - 15 days accrued the first year and 13 Paid Holidays.

About Tech Impact (www.techimpact.org)
Tech Impact is a nonprofit on a mission to empower communities and nonprofits to use technology to better serve the world. The organization is a leading provider of technology education and solutions for nonprofits and operates award-winning IT and customer experience training programs designed to help young adults launch their careers. Tech Impact offers a comprehensive suite of technology services that includes managed IT support, data and strategy services, telecommunications, and cloud computing integration and support. In 2018, it expanded its education and outreach capabilities by merging with Idealware, an authoritative source for independent, thoroughly researched technology resources for the social sector. Tech Impact’s ITWorks training program has graduated hundreds of young adults with the knowledge, skills, and confidence they need to start their careers in the technology and customer experience industries.

Employment Policy

As an Equal Opportunity Employer, Tech Impact embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, sex, gender, identity, religion, marital status, veteran’s status, national origin, disability, or sexual orientation.
ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Requires the ability to speak, hear, see and use a computer and other office related equipment.
Also requires the ability to sit for extended periods of time, stand, stoop, crawl and lift to 50 lbs.
May require local and regional travel.

Quick Apply

Refine Your Search

it help desk manager jobs in philadelphia, pa

Desktop Support Engineer - Tier 1

IT Help Desk Manager

IT Help Desk Analyst

Technology Support Specialist

Information Technology Manager

Technical Support Specialist-Police

IT Support Specialist

IT Technician (On Site)

Technology Support Specialist

Support Engineer

Service Desk Engineer L2

IT Support Technician

IT Support Specialist

IT Technician Permanent Part-time

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk manager in philadelphia, pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected