Top 17 Call center/reservation manager Jobs in Phoenix, Az

Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
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Office Administrative Coordinator
Greenberg Traurig —Phoenix, AZ
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Software troubleshooting
5d
Membership Engagement Manager
The Global Ambassador Hotel —Phoenix, AZ
- $70,000 - $75,000 a year
- Weekends as needed
- Management
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Director of Front Office
Omni Hotels & Resorts —Tempe, AZ
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
Membership Engagement Manager
Author & Edit Hospitality —Phoenix, AZ
- $70,000 - $75,000 a year
- Weekends as needed
- Management
- Writing skills
- Research
- Health insurance
- Dental insurance
9d
Front Desk Agent
Mountain Shadows —Paradise Valley, AZ
- Full-time
- Sales
- Ability to walk for extended periods
- Writing skills
- Health insurance
- Paid time off
Quick Apply
Member Services
Center Court Pickleball Club —Scottsdale, AZ
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Organizational skills
- Opportunities for advancement
Quick Apply
Front Desk Fitness Attendant
Seville Golf & Country Club —Gilbert, AZ
- Weekends as needed
- High school diploma or GED
- Organizational skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
4d
Contact Center Specialist- Bilingual
Cove Communities —Phoenix, AZ
- Part-time
- Remote
- Bilingual
- Word processing
- Analysis skills
Quick Apply
Nights and Weekends Member Services
Center Court Pickleball Club —Scottsdale, AZ
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Organizational skills
- Opportunities for advancement
Quick Apply
10d
Call Center Operator - Seasonal
RECREATION CENTERS OF SUN CITY WEST INC —Sun City West, AZ
- $15.15 an hour
- Seasonal
- English
- High school diploma or GED
- Computer skills
4d
General Manager
Competitive Health Holdings —Glendale, AZ
- Full-time
- Ability to lift 50 pounds
- Bachelor's degree
- Recruiting
Quick Apply
Lead Guest Service Associate - Sales & Guest Experience (Arcadia)
European Wax Center —Phoenix, AZ
- $15.50 - $17.00 an hour
- Part-time
- Mid-level
- Computer skills
- In-person
- Dental insurance
- Employee assistance program
Quick Apply
Accenture Edge - Senior SAP Plant Maintenance/Quality Management (PM/QM) Consultant
Accenture —Scottsdale, AZ
- $68,300 - $218,800 a year
- Full-time
- Hybrid work
- 5 years
- System design
- US work authorization
- Paid holidays
- Disability insurance

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Call Center/Reservation Manager

Transit Technologies -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$98,000 - $108,000 a year

Qualifications

Staff supervision
ADA accessibility regulations
Experience working with individuals with disabilities
Managing teams in a customer support role
Coaching
Employee relationship building
IVR
Paratransit
Reservation systems
Telephone systems
Call center management
Technical Proficiency
Disability rights laws

Full Job Description

About Us: Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services.

Position Summary:

MJM Innovations is seeking a highly motivated and experienced Reservations, Quality Assurance, and Training Manager to lead and oversee the operations of the Administrative Brokerage Service Program for Valley Metro. This role is pivotal in ensuring efficient day-to-day management of the call center’s reservations/QA teams while driving training initiatives to uphold service excellence and compliance with ADA paratransit requirements.

Key Responsibilities:

Operational Management

Oversee the daily operations of the Reservations/Training/ Quality Assurance.
Ensure call center is adequately staffed to handle fluctuating call volumes; adjust resources as needed.
Supervise and evaluate performance of all staff within the broker and scheduling center.
Manage and update SOPs for broker and scheduling operations.
Analyze reporting data to identify areas of improvement and implement corrective actions.
Ensure accurate trip bookings, modifications, and cancellations are handled efficiently and ADA-compliantly.
Monitor call analytics (volumes, wait times, service levels) to maintain operational targets.
Submit all required phone system data and contractual reports accurately and on time.

Customer Service & Escalation Management

Ensure exceptional service for Valley Metro’s customers during reservation interactions.
Address and resolve escalated service issues with professionalism and empathy.
Ensure timely investigation and resolution of customer complaints.

Training & Development

Design and implement comprehensive training programs for new hires, focusing on ADA compliance, scheduling software, and customer service protocols.
Lead continuous training efforts to address service gaps and implement process updates.
Maintain training documentation, SOPs, and knowledge repositories.
Conduct call monitoring and coaching sessions to reinforce service quality standards.

Leadership & Team Supervision

Lead a team of reservation agents, trainers, and support staff.
Conduct regular performance reviews and provide feedback and mentorship.
Partner with HR and Operations in the recruitment, hiring, and onboarding process.
Cultivate a culture of accountability, excellence, and continuous learning.

Compliance & Reporting

Ensure staff training and operations adhere to ADA, HIPAA, and internal policies.
Generate performance, compliance, and training reports to identify trends and opportunities.
Support internal and external audits, QA processes, and compliance checks.

Qualifications:

Required:

Minimum 7 years of professional experience in customer service or call center management.
Minimum 3 years of supervisory or management-level experience.
Strong working knowledge of telecommunications systems and Trapeze scheduling/brokering software.
Proficiency in IVR and call center technology.
Excellent verbal and written communication skills.
Demonstrated ability to manage multiple tasks and priorities simultaneously.
Experience in managing and coaching teams in a fast-paced environment.

Preferred:

Certified Trainer or related training/development certification.
Bilingual or multilingual proficiency.
Experience working with seniors, people with disabilities, or other vulnerable populations.

Personal Attributes:

High energy, strong work ethic, and a self-motivated, hands-on leadership style.
Exceptional interpersonal skills and ability to communicate across all organizational levels.
Trustworthy and able to build meaningful relationships with internal and external stakeholders.
Strategic thinker with a strong ability to anticipate and solve problems effectively.
Strong analytical mindset, business acumen, and decision-making skills.
Action-oriented with a sense of urgency and the ability to drive results under pressure.

Additional Requirements:

Demonstrated knowledge of ADA regulations, paratransit service standards, and demand-response transportation. Commitment to safety, exceptional customer service, and continuous operational improvement.

Must be available to work non traditional schedules when needed and to be oncall when necessary.

Why you should join our team . . .

At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

Transit-Technology is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

Quick Apply

Refine Your Search

call center/reservation manager jobs in phoenix, az

Call Center/Reservation Manager

Office Administrative Coordinator

Membership Engagement Manager

Director of Front Office

Membership Engagement Manager

Front Desk Agent

Member Services

Front Desk Fitness Attendant

Contact Center Specialist- Bilingual

Nights and Weekends Member Services

Call Center Operator - Seasonal

General Manager

Lead Guest Service Associate - Sales & Guest Experience (Arcadia)

Accenture Edge - Senior SAP Plant Maintenance/Quality Management (PM/QM) Consultant

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