Top 197 & insurance manager Jobs in Phoenix Az

Customer Service Supervisor
Delta Dental of Arizona —Scottsdale, AZ
- $59,000 - $86,900 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Research
- Paid parental leave
- Health insurance
9d
Senior Manager Enterprise Risk & Insurance
Arizona Cardinals Football Club —Tempe, AZ
- Weekends as needed
- Background check
- Hospitality
- Office
- Paid holidays
- Dental insurance
Quick Apply
Finance and Insurance Manager
Certified Benz & Beemer —Scottsdale, AZ
- $150,000 - $250,000 a year
- Full-time
- Microsoft Outlook
- Dealership
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Ancillary Marketing Manager
USI Holdings Corporation —Phoenix, AZ
- Microsoft Excel
- 5 years
- Analysis skills
- Health savings account
- Paid holidays
P&C Insurance (Personal & Commercial) Transformation Manager
Accenture —Scottsdale, AZ
- $87,400 - $293,800 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Operations Manager - Debit Fraud & Dispute Claims
U.S. Bank National Association —Tempe, AZ
- $75,820 - $89,200 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Sr. Risk Manager, Worldwide Logistics Insurance
Amazon.com Services LLC —Tempe, AZ
- $109,000 - $185,000 a year
- Full-time
- 6 years
- PMP
- Master's degree
- AD&D insurance
- Health insurance
Self-Funded Claims Manager
Amwins —Glendale, AZ
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Manager, Account Management
Amwins —Scottsdale, AZ
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Paid time off
Quick Apply
Manager | Sales Reinvention | Insurance
Accenture —Scottsdale, AZ
- $87,400 - $253,000 a year
- Full-time
- US work authorization
- Military encouraged
- Agile
- Paid holidays
- Disability insurance
Manager, Insurance Claims Operations
DoorDash USA —Tempe, AZ
- Management
- Office
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Account Manager- People Solutions
Lockton, Inc. —Phoenix, AZ
- $66,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid parental leave
Senior Account Manager-Insurance Restoration-Personal Property
Integrity Contents Services —Phoenix, AZ
- $75,000 - $80,000 a year
- Full-time
- Background check
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
4d
Personal Lines Account Manager - Independent Retail Insurance
ALKEME Insurance —Chandler, AZ
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Sales Manager – Luxury Automotive (Jaguar Land Rover Arrowhead)
Jaguar Land Rover Arrowhead —Glendale, AZ
- $120,000 - $180,000 a year
- Full-time
- Background check
- Dealership
- Mid-level
- Paid training
- Health insurance
Quick Apply
Commercial Account Manager (B2B Sales)
Northwest Exterminating —Phoenix, AZ
- $41,500 - $100,000 a year
- Full-time
- Background check
- Spanish
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
3d
Commercial Lines Account Manager
WAHVE —Mesa, AZ
- Part-time
- Remote
- Senior level
- Marketing
- Commercial
- Health insurance
- 401(k)
4h
Licensed Life/Health Insurance Agent - Manager in Training
Colonial Life & Accident Insurance Co. —Phoenix, AZ
- $50,000 - $85,000 a year
- Part-time
- Hybrid work
- HIPAA
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
5d
Estimator, Sales Mgr.
STP Performance Coating —Phoenix, AZ
- $70,000 - $92,000 a year
- Overtime
- Spanish
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
3d
(Bilingual Spanish) Account Manager
Luisa Samuel - State Farm Agency —Phoenix, AZ
- $35,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Associate's degree
- Health insurance
- Paid time off
Quick Apply
14d

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Customer Service Supervisor

Delta Dental of Arizona -
Scottsdale, AZ

Apply Now

Job Details

$59,000 - $86,900 a year
9 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Loan assistance

Qualifications

Microsoft Excel
Word embeddings
Research
High school diploma or GED
Productivity software

Full Job Description

Description:

Delta Dental of Arizona, the state’s #1 dental insurance company, is looking for a proactive, proven Customer Service Supervisor with experience in training and coaching experience to provide support to the Customer Service team and two years of call center experience.

About You

You have a passion for helping customers and developing people. You’re a natural leader in helping others in a genuine and supportive way. You like to find answers to problems and innovations in workflows. You realize how you get there is just as important as getting there when it comes to your team. It’s just more fun to win as a team.

Your adaptability and creative problem-solving talents make you the go-to person in a pinch. The customer experience is paramount, and you know the balance between efficiency and spending the time to get the right answer. You feel great about all you’ve accomplished, but you’re ready for the next challenge.

Sound like you? Keep reading, we’d love to tell you more!

Essential Duties

Interview, hire, and train all new hires, ensuring training materials are updated between courses
Work closely with subject matter experts to develop, coordinate, and deliver a formal training and mentorship program to ensure a smooth transition from the learning environment to daily production environment
Supervise a team of call center agents
Conduct quality review audits of the assigned Customer Service Representatives. Observe performance, techniques, adherence to policies/procedures, and application of guidelines
Provide coaching, advice, and guidance based on audit findings, and deliver regular performance feedback to the customer service representatives
Identify adverse performance patterns. Collaborate with the Customer Service Manager to achieve and maintain quality assurance standards and service level agreements. Maintain responsibility for counseling agents failing to meet standards
Analyze quality assurance data to identify trends, report findings, and suggest improvement recommendations; integrate approved changes into training materials and share with current call center agents. Proactively identify knowledge gaps following the implementation of any major change
Develop and revise quality monitoring procedures and standards guidelines based on changes to policies, processes, systems, or other measures
Handle escalated calls, as needed
Approve timecards biweekly; manage and correct timesheet errors
Complete monthly one-to-one coaching with all assigned associates
Set annual goals, complete monthly scorecards, and write/administer annual performance evaluations for each member of the team. Working with the Call Center Manager, determine amounts for annual increases and bonuses, if applicable, and administer reviews to associates
Perform needs analysis and identify learning opportunities that meet the call center’s needs
Maintain a comprehensive working knowledge of all policies, procedures, and plan benefits for all operations
During periods of excessive call volume, assist by taking inbound calls, emails, and assisting the CS team with researching inquiries
Develop job aides, incentive systems, and other tools to continually elevate the overall quality of customer interactions
Performs all other duties as assigned by management
This position is a hybrid local remote position. Most days at home with some days at our Scottsdale, Arizona office

The starting pay for this role includes a base salary of $59,000 - $86,900. Hybrid remote.

Requirements:

High school diploma or equivalent required; bachelor’s degree preferred
Two or more years Call Center experience
Dental or medical experience preferred
One year of quality assurance and/or staff development in a customer service environment
Excellent written and verbal communication skills
Experience monitoring all types of customer contacts and providing feedback
Proficiency in Microsoft Word and Excel
Self-motivation, as well as the ability to work in a team environment
Ability to perform comfortably in a fast-paced, deadline-oriented work environment

About Us

Delta Dental of Arizona’s vision is simple: healthier lives for everyone. That’s why we’ve made it our mission to create a path to better health and wellness. We’re transforming from a single line insurance company to a multi-line health and wellness organization with a foundation that has awarded millions in grants to non-profits who care for our most vulnerable residents by offering dignity and hope.

Our employees enjoy competitive compensation and comprehensive benefits, including medical, dental, vision, 401(k), student loan assistance, six weeks of paid parental leave, volunteer PTO, and a culture that embraces collaboration, service, integrity, and inclusion. At about 150 employees, we cultivate a work community where all employees are known by name, and everyone’s contributions are visible, noticed, and celebrated.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Apply Now

Refine Your Search

& insurance manager jobs in phoenix az

Customer Service Supervisor

Senior Manager Enterprise Risk & Insurance

Finance and Insurance Manager

Ancillary Marketing Manager

P&C Insurance (Personal & Commercial) Transformation Manager

Operations Manager - Debit Fraud & Dispute Claims

Sr. Risk Manager, Worldwide Logistics Insurance

Self-Funded Claims Manager

Manager, Account Management

Manager | Sales Reinvention | Insurance

Manager, Insurance Claims Operations

Account Manager- People Solutions

Senior Account Manager-Insurance Restoration-Personal Property

Personal Lines Account Manager - Independent Retail Insurance

Sales Manager – Luxury Automotive (Jaguar Land Rover Arrowhead)

Commercial Account Manager (B2B Sales)

Commercial Lines Account Manager

Licensed Life/Health Insurance Agent - Manager in Training

Estimator, Sales Mgr.

(Bilingual Spanish) Account Manager

I want to receive the latest job alert for & insurance manager in phoenix az

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