Top 1214 Business banking Jobs in Phoenix Az

Customer Service / Member Engagement Associate
Desert Financial Credit Union —Phoenix, AZ
- Hybrid work
- High school diploma or GED
- Older adults
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Associate -Digital Product Management
American Express —Phoenix, AZ
- $78,000 - $124,750 a year
- Full-time
- Hybrid work
- Java
- Master's degree
- SQL
- Paid parental leave
- Health insurance
SVP of Finance and Accounting
Mayroad —Phoenix, AZ
- $210,133.56 - $269,402.00 a year
- Full-time
- Microsoft Outlook
- CPA
- Finance
12d
Director-Compliance
American Express —Phoenix, AZ
- $123,000 - $215,250 a year
- Full-time
- Hybrid work
- Project management
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
8d
Business Banking Underwriting Manger 6
U.S. Bank National Association —Tempe, AZ
- $119,765 - $140,900 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Paid holidays
- Disability insurance
5d
Analyst-Compliance; Event Resolution
American Express —Phoenix, AZ
- $65,500 - $102,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health insurance
12d
Senior Banking Specialist
First Western —Phoenix, AZ
- $125,000 a year
- Full-time
- 7 years
- Office
- Business development
- Commuter assistance
- Health savings account
Quick Apply
Analyst-Compliance; Control Testing
American Express —Phoenix, AZ
- $65,500 - $102,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Bachelor's degree
- Paid parental leave
- Health insurance
12d
AZ Business Relationship Manager - Central Phoenix
MidFirst Bank —Phoenix, AZ
- Spanish
- Clean driving record
- Mid-level
Manager, Banking Operations
Northern Trust Corp. —Tempe, AZ
- $117,230 - $205,200 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Finance
- Health insurance
- Dental insurance
Small Business Connect Specialist (Call Center Business Banking) Tempe AZ
U.S. Bank National Association —Tempe, AZ
- $25.63 - $37.60 an hour
- Full-time
- US work authorization
- Fair chance
- Entry level
- Paid holidays
- Disability insurance
Instructional Designer I - REMOTE
Ryder System —Phoenix, AZ
- $65,000 - $85,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
- Disability insurance
- Health insurance
Healthcare Business Banking Relationship Manager
U.S. Bank National Association —Phoenix, AZ
- $126,820 - $164,120 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Paid holidays
- Disability insurance
10d
Manager - Compliance; Workforce Planning
American Express —Phoenix, AZ
- $89,250 - $150,250 a year
- Full-time
- Hybrid work
- Analysis skills
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
8d
Business Solutions Manager
U.S. Bank National Association —Tempe, AZ
- $126,820 - $149,200 a year
- Full-time
- Writing skills
- Office
- Master's degree
- Paid holidays
- Disability insurance
Business Banking Market Manager
Sunwest Bank —Scottsdale, AZ
- $90,000 - $120,000 a year
- Monday to Friday
- Hybrid work
- Heavy lifting
- 5 years
- Office
Quick Apply
Analyst – Compliance Hiring and Staffing Reporting
American Express —Phoenix, AZ
- $65,500 - $102,500 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
3d
Director of Business Systems & Applications
Busey Bank —Phoenix, AZ
- $120,000 - $165,000 a year
- Full-time
- Computer Science
- 5 years
- Writing skills
- Profit sharing
- Wellness program
Quick Apply
Business Banking Operations Leader
U.S. Bank National Association —Tempe, AZ
- $133,365 - $156,900 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Financial Representative - Gilbert, AZ
Fidelity Investments —Phoenix, AZ
- Full-time
- Mid-level
- Office
- Organizational skills
- Tuition reimbursement
3d

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Customer Service / Member Engagement Associate

Desert Financial Credit Union -
Phoenix, AZ

Quick Apply

Job Details

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Phone communication
High school diploma or GED
Customer engagement
Technical Proficiency
Client interaction via phone calls

Full Job Description

The Member Engagement Associate I will answer and resolve member inquiries regarding account maintenance and general banking matters, via phone call. They will ensure world class service is delivered by way of effective communication, creative problem solving, and product and service knowledge. The Member Experience Associate I will demonstrate patience and a passion to help, working at a steady pace in a stable and consistent environment. Schedule flexibility required.

What you will do here:

Demonstrate excellent listening skills to gain a clear understanding of member requests for: troubleshooting, account management, transactions, and online mobile banking support. Respond appropriately to requests, being mindful of their tone and style, and verify with members that the request has been resolved.

Communicate clearly and appropriately in all channels.

Effectively and efficiently execute the most appropriate processes and procedures to resolve member requests. Demonstrate system knowledge by navigating seamlessly between systems, as well as demonstrating knowledge of organization products and services. Identify and offer the best solution for each unique situation in a timely manner, as well as appropriately educating members on other products/services that may be relevant, to enhance the member experience.

Be highly organized and move efficiently through calls in their queue. Create and maintain appropriate documentation to manage and/or close calls. Swiftly find appropriate information to share with a member and identify when a call may need to be escalated to find a resolution. When assisting multiple members simultaneously, the employee will leverage their organization to maintain focus on each individual situation. Appropriately transfer requests.

Provide consultative services to members aligned to their needs and your account analysis. Offer alternative paths for issue resolution while ensuring future issues are identified and mitigated.

Recognize and protect confidential information, provide appropriate alerts to potential breaches, and educate members on protecting accounts against fraud and how to recognize potential phishing scams.

Actively engage in team meetings and on-going training.

Perform other job-related duties as assigned.

What you will need:

High School Diploma or GED required.

1+ years customer service experience required.

1+ years experience working in a contact center preferred.

1+ years Financial services experience preferred.

Ability to provide outstanding customer service and assistance interacting with customers in both a service and sales environment over the phone required.

Demonstrated ability to manage emotional and high-pressure situations in a calm and steady manner. Demonstrate empathy through tone and demeanor while maintaining professionalism required.

Excellent communication, both written and verbal, as well as listening skills. Demonstrated ability to clearly understand information that is received and ability to respond effectively and appropriately required.

Ability to work with minimal supervision, and at times under very busy conditions with proficiency in typing, usage of multi-systems required.

Demonstrated comfort and competency with technology and easily navigating between multiple systems required.

Demonstrated ability to work in an organized manner and retain knowledge of proper process and procedures required.

Strong problem solving skills, capable of offering creative solutions while maintaining integrity; doing the right thing and making appropriate decisions in a timely manner required.

Why you'll love working here...

Award winning culture -Voted #2 Best Place to Work by Phoenix Business Journal
Amazing Medical, Dental, Vision, Life Insurance benefits along with 401K employer matching!
100% PAID tuition at ASU, and monthly contribution towards paying-off existing student loans
Time off for Parental/Elderly Care
Money for your kids’ extracurricular activities
16 paid volunteer hours per year
and a WHOLE LOT MORE!!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

#IND123

#LI-Hybrid

Education

Required

High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

business banking jobs in phoenix az

Customer Service / Member Engagement Associate

Associate -Digital Product Management

SVP of Finance and Accounting

Director-Compliance

Business Banking Underwriting Manger 6

Analyst-Compliance; Event Resolution

Senior Banking Specialist

Analyst-Compliance; Control Testing

AZ Business Relationship Manager - Central Phoenix

Manager, Banking Operations

Small Business Connect Specialist (Call Center Business Banking) Tempe AZ

Instructional Designer I - REMOTE

Healthcare Business Banking Relationship Manager

Manager - Compliance; Workforce Planning

Business Solutions Manager

Business Banking Market Manager

Analyst – Compliance Hiring and Staffing Reporting

Director of Business Systems & Applications

Business Banking Operations Leader

Financial Representative - Gilbert, AZ

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