Top 42 Call center operations Jobs in Phoenix Az

Call Center Operations Manager
Pinnacle Fertility Inc. —Scottsdale, AZ
- Writing skills
- HIPAA
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Call Center/Reservation Manager
Transit Technologies —Phoenix, AZ
- $98,000 - $108,000 a year
- Full-time
- Experience working with individuals with disabilities
- HIPAA
- 3 years
Quick Apply
Call Center Supervisor
Teleperformance —Scottsdale, AZ
- $28.00 - $30.60 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Military encouraged
- Health insurance
- Dental insurance
Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual (Tempe) | 2026
WTW —Tempe, AZ
- $18.50 - $19.25 an hour
- Overtime
- Remote
- Spanish
- HIPAA
- English
- Paid training
- Work from home
Quick Apply
Transportation Specialist, Linehaul Scheduling
Amazon.com Services LLC —Tempe, AZ
- $21 - $29 an hour
- Overtime
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- 401(k) matching
Senior Director, US Employer Operations - Head of Medical Call Centers
The Cigna Group —Phoenix, AZ
- $180,000 - $300,000 a year
- Online Application
- Bachelor of Science
- Master's degree
- 8 years
- Paid holidays
- Health insurance
Car Sales / Internet Sales / Paid training
Auto Careers of Arizona —Peoria, AZ
- $56,750 - $175,000 a year
- Full-time
- In person
- Bilingual
- Background check
- Clean driving record
- Paid training
- Health insurance
14d
Operations Control Center General Manager
Transdev —Phoenix, AZ
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Word
- Background check
- 5 years
- Disability insurance
- Health insurance
Supervisor, Contact Center Services
MedImpact Healthcare Systems —Tempe, AZ
- $56,006 - $95,209 a year
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Bachelor of Science
- Paid holidays
- Disability insurance
Dispatcher - AAA
Medical Transportation Management (MTM, Inc.) —Phoenix, AZ
- $20 an hour
- Full-time
- 18 years or older
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
10d
Rep, CS Banking Ops
Northern Trust Corp. —Tempe, AZ
- $41,040 - $61,560 a year
- Full-time
- Computer literacy
- Research
- US work authorization
- Health insurance
- Dental insurance
Front Office Representative
Phoenix Heart PLLC —Glendale, AZ
- Overtime
- HIPAA
- Mid-level
- High school diploma or GED
Bilingual Benefits Customer Service Representative – Spanish or French - Bilingual Seasonal Colleague (Tempe) | 2026
WTW —Tempe, AZ
- $19.25 - $20.00 an hour
- Overtime
- Remote
- HIPAA
- High school diploma or GED
- Fair chance
- Paid training
- Work from home
Quick Apply
Director, Customer Service
SmartRent —Phoenix, AZ
- 6 years
- Writing skills
- Office
- Paid parental leave
- Employee stock purchase plan
Quick Apply
11d
International Operations Specialist
MedAire —Phoenix, AZ
- Night shift
- Microsoft Outlook
- Computer literacy
- Mid-level
- Travel reimbursement
Contact Center Supervisor, Amazon One Medical Customer Care
1Life Healthcare, Inc. —Tempe, AZ
- $52,800 - $61,800 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Mentoring
- AD&D insurance
- Health insurance
Dispatcher/ Customer Service Representative
Pulse Final Mile —Litchfield Park, AZ
- $20 - $22 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- In-person
- Health insurance
- Dental insurance
Quick Apply
6h
Student Services Specialist (College Operator)
Mesa Community College —Mesa, AZ
- $19.17 - $23.99 an hour
- Weekends as needed
- Spanish
- Travel
- Ability to sit for extended periods
- Wellness program
- 403(b) matching
Advisor Support Representative
Osaic —Scottsdale, AZ
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Research
- Office
- Health insurance
- Dental insurance
AI Process Improvement Analyst - Ops
Upgrade —Phoenix, AZ
- English
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply

I want to receive the latest job alert for call center operations in phoenix az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center operations jobs near phoenix az

Customer Service Representative jobs in Tempe, AZ

Transportation Specialist jobs in Tempe, AZ

Call Center Supervisor jobs in Tempe, AZ

Operations Analyst jobs in Phoenix, AZ

Operations Associate jobs in Phoenix, AZ

Director Of Customer Service jobs in Phoenix, AZ

Internet Sales jobs in Peoria, AZ

Dispatcher jobs in Phoenix, AZ

Director Of Student Services jobs in Mesa, AZ

Call Center Manager jobs in Scottsdale, AZ

Call Center Manager jobs in Phoenix, AZ

Call Center Supervisor jobs in Scottsdale, AZ

Bilingual Customer Service Associate jobs in Tempe, AZ

Senior Director Of Operations jobs in Phoenix, AZ

Operations Associate jobs in Tempe, AZ

General Manager jobs in Phoenix, AZ

Office Representative jobs in Shreveport, LA

Office Administrator jobs in Baltimore, MD

Office Representative jobs in Minneapolis, MN

Office Representative jobs in Gulfport, MS

Call Center Operations Manager

Pinnacle Fertility Inc. -
Scottsdale, AZ

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Healthcare staff management
Data analysis reporting
Managing teams in a customer support role
Tooling
Writing skills
Team development
Salesforce Cloud
IT monitoring tools
Task prioritization
Sales management systems proficiency
Data-driven problem-solving
CRM system proficiency
Business operations
AI-driven automation
Call center management
Automation tools
Data analytics technologies

Full Job Description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com (https://www.pinnaclefertility.com).

About the Role

The Call Center Operations Manager is responsible for the day-to-day leadership and performance of Pinnacle Fertility's Patient Experience Center, ensuring prospective patients receive an exceptional first impression while maximizing appointment conversion. This role oversees inbound and outbound call center operations, develops and coaches a high-performing team, leverages Salesforce and AI-enabled technologies to improve efficiency and quality, and drives operational excellence through data, analytics, and continuous process improvement.

The ideal candidate is an experienced healthcare call center leader with strong Salesforce expertise, a sales-oriented mindset, and a passion for creating outstanding patient experiences while achieving measurable business results.

The Call Center Operations Manager is responsible for leading a geographically diverse team of both U.S.-based and offshore call center professionals, ensuring consistent service standards, quality, productivity, and patient experience across all locations.

Key Responsibilities

Manage the daily operations of the Patient Experience Center, ensuring timely, professional, and compassionate service.
Lead supervisors and call center representatives to achieve established service level, productivity, and quality goals.
Monitor staffing levels, schedules, call volumes, and workforce productivity to optimize performance.
Ensure consistent adherence to established workflows, scripting, and Standard Operating Procedures (SOPs).
Foster a consultative sales culture focused on converting prospective patient inquiries into scheduled consultations.
Monitor conversion metrics including speed-to-lead, appointment scheduling rates, contact rates, and pipeline performance.
Coach team members on objection handling, consultative communication, and effective closing techniques.
Partner with Marketing, Clinic Operations, and Revenue Cycle teams to improve lead management and patient acquisition.
Serve as the operational expert for Salesforce within the call center.
Ensure accurate documentation of patient interactions, lead management, follow-up activities, and reporting.
Monitor Salesforce dashboards and reporting to identify trends, improve workflow efficiency, and support operational decision-making.
Partner with CRM leadership to implement system enhancements and improve user adoption.
Leverage AI-enabled call quality monitoring tools to evaluate customer interactions and identify coaching opportunities.
Utilize speech analytics, sentiment analysis, and quality dashboards to improve performance and patient experience.
Develop and maintain quality assurance standards and conduct regular call reviews using both AI insights and manager observations.
Implement corrective action plans and ongoing coaching to improve quality scores and conversion performance.
Recruit, onboard, train, and develop high-performing call center staff.
Provide leadership, coaching, and performance management for both U.S.-based and offshore team members, fostering a unified culture, consistent performance expectations, and accountability across all locations.
Conduct regular one-on-one coaching sessions, performance evaluations, and career development discussions.
Create an engaged, accountable, and collaborative team culture focused on continuous improvement.
Recognize outstanding performance while addressing performance concerns promptly and effectively.
Monitor and analyze key performance indicators (KPIs), including:
- Service Level
- Average Speed of Answer
- Abandonment Rate
- Appointment Conversion Rate
- Speed-to-Lead
- First Contact Resolution
- Quality Scores
- Patient Satisfaction
- Prepare regular operational reports and present performance updates to senior leadership.
- Identify trends and implement action plans to improve operational effectiveness.
Identify opportunities to improve workflows, eliminate inefficiencies, and enhance the patient experience.
Collaborate with cross-functional teams to implement operational improvements and new technologies.
Ensure compliance with HIPAA, company policies, and applicable regulatory requirements.

Position Requirements

Education: Bachelor's degree in Business, Healthcare Administration, Communications, or a related field preferred.
Experience:
- Minimum of 5 years of progressive call center leadership experience, preferably in healthcare, medical services, or other high-touch customer service environments.
- Minimum of 2 years managing supervisors and/or large call center teams.
- Demonstrated success improving appointment conversion rates and operational performance.
- Experience managing inbound and outbound sales-focused contact centers preferred.
- Experience working within Salesforce CRM required.
- Experience leading geographically dispersed teams, including offshore call center resources, strongly preferred.
Skills:
- Strong working knowledge of Salesforce CRM reporting, dashboards, workflows, and lead management.
- Experience leveraging technology, automation, and AI tools to improve efficiency and call quality.
- Strong understanding of contact center metrics and workforce management principles.
- Proven coaching and leadership skills with the ability to develop high-performing teams.
- Excellent verbal, written, and interpersonal communication skills.
- Strong analytical and problem-solving abilities with experience using data to drive operational decisions.
- Ability to prioritize multiple initiatives in a fast-paced environment.
- Knowledge of HIPAA and patient privacy regulations preferred.

Compensation & Benefits

Annual Salary: Final offers based on experience, skills, and qualifications.
Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

call center operations jobs in phoenix az

Call Center Operations Manager

Call Center/Reservation Manager

Call Center Supervisor

Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual (Tempe) | 2026

Transportation Specialist, Linehaul Scheduling

Senior Director, US Employer Operations - Head of Medical Call Centers

Car Sales / Internet Sales / Paid training

Operations Control Center General Manager

Supervisor, Contact Center Services

Dispatcher - AAA

Rep, CS Banking Ops

Front Office Representative

Bilingual Benefits Customer Service Representative – Spanish or French - Bilingual Seasonal Colleague (Tempe) | 2026

Director, Customer Service

International Operations Specialist

Contact Center Supervisor, Amazon One Medical Customer Care

Dispatcher/ Customer Service Representative

Student Services Specialist (College Operator)

Advisor Support Representative

AI Process Improvement Analyst - Ops

I want to receive the latest job alert for call center operations in phoenix az

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected