About San Tan Communications
San Tan Communications is a growing telecommunications and infrastructure company dedicated to delivering high-quality service, reliable solutions, and exceptional customer experiences. As we continue to grow, we are looking for an organized, proactive, and detail-oriented Operations & Administrative Coordinator to become a key part of our team.
This position serves as the operational hub of the company, supporting leadership, coordinating field operations, improving internal processes, managing administrative responsibilities, and ensuring projects move efficiently from start to finish.
The ideal candidate is someone who enjoys solving problems, creating organization, improving processes, and supporting a growing team in a fast-paced environment.
Position Summary
The Operations & Administrative Coordinator will provide critical administrative and operational support across scheduling, customer communication, project coordination, recruiting, payroll support, accounting assistance, compliance tracking, and office operations.
This role requires strong organizational skills, attention to detail, excellent communication, and the ability to manage multiple priorities while working independently.
The successful candidate will help build systems, improve workflows, and support the continued growth of San Tan Communications.
Primary ResponsibilitiesOperations & Project Coordination
- Coordinate daily schedules for field technicians and installation crews
- Assist with project scheduling, job assignments, and workflow planning
- Monitor technician workload and utilization
- Track project timelines, completion dates, and operational schedules
- Coordinate emergency schedule changes and field adjustments
- Support leadership with resource planning and process improvements
Customer Service & Communication
- Answer incoming calls professionally and efficiently
- Schedule customer appointments and installation dates
- Communicate project updates and scheduling changes
- Maintain strong customer relationships throughout projects
- Assist with customer questions and issue resolution
- Coordinate communication between customers, technicians, vendors, and leadership
Sales & CRM Support
- Maintain accurate customer information within CRM systems
- Track leads through the sales pipeline
- Assist with proposals, bids, and sales documentation
- Follow up on outstanding proposals
- Schedule sales appointments
- Maintain accurate customer communication records
Accounting & Financial Support
- Reconcile bank and credit card transactions in QuickBooks
- Categorize expenses accurately
- Assist with Accounts Payable and Accounts Receivable
- Prepare invoices and supporting documentation
- Process purchase orders
- Maintain vendor records
- Assist with monthly financial reconciliation and reporting
Payroll Administration
- Assist with payroll processing
- Verify employee timecards and hours worked
- Review technician hours for accuracy
- Track Paid Time Off (PTO)
- Monitor overtime and payroll documentation
- Coordinate payroll information with leadership and accounting
Human Resources Administration
- Coordinate recruiting activities and interview scheduling
- Assist with employee onboarding
- Prepare hiring paperwork and documentation
- Maintain employee personnel files
- Coordinate background checks and pre-employment requirements
- Track employee training and certifications
- Support performance review scheduling
- Maintain confidentiality of employee information
Licensing, Compliance & Documentation
- Track employee certifications and renewal dates
- Maintain training records
- Request and organize Certificates of Insurance (COIs)
- Maintain subcontractor insurance documentation
- Organize vendor W-9s and compliance records
- Track licensing requirements and renewal deadlines
- Assist with permits and company documentation
Administrative & Office Support
- Maintain digital filing systems through Microsoft Teams and SharePoint
- Organize OneDrive files and project documentation
- Prepare reports for leadership
- Manage office supplies and inventory
- Coordinate vendor relationships
- Assist with executive leadership projects
- Help develop and implement Standard Operating Procedures (SOPs)
- Identify opportunities to improve office efficiency and organization
Required Qualifications
- 3+ years of experience in administrative, operations, office management, or project coordination roles
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Exceptional attention to detail and accuracy
- Professional customer service skills
- Advanced Excel skills
- Proficiency with Microsoft Office Suite, including Outlook, Word, Teams, and SharePoint
- Hands-on QuickBooks experience, including reconciliation and expense categorization
- Experience creating or maintaining operational systems, processes, or SOPs
Preferred Qualifications
- Experience in the low voltage technology industry (security systems, access control, structured cabling, telecommunications)
- Experience supporting field service or installation teams
- Payroll experience
- HR or recruiting experience
- Construction, electrical, or service industry experience
- CRM experience
Personal Characteristics
The ideal candidate will be:
- Highly organized and dependable
- Self-motivated and proactive
- Professional and approachable
- Adaptable and comfortable with change
- Detail-oriented
- A strong communicator
- Comfortable solving problems independently
- Passionate about helping teams succeed
Success in the First 90 Days
The successful candidate will:
- Confidently coordinate technician schedules and daily operations
- Assist with QuickBooks reconciliation and financial organization
- Support payroll processing and employee documentation
- Organize company files and operational documents
- Maintain current certifications, compliance records, and vendor documentation
- Improve communication between customers, technicians, and leadership
- Support recruiting and onboarding processes
- Help create efficient, repeatable systems that allow the company to scale
Benefits
- Competitive salary
- Paid Time Off
- Paid Holidays
- 401(k) retirement plan
- Professional development opportunities
- Career growth opportunities
- Collaborative and supportive work environment
Why Join San Tan Communications?
This is more than an administrative position — it is an opportunity to become a key part of a growing company.
The systems you create, processes you improve, and relationships you manage will directly impact how San Tan Communications grows and serves its customers.
You will work closely with company leadership, support field teams, and play an important role in building the foundation for long-term success.
If you are someone who enjoys organization, problem-solving, and making a meaningful impact, we would love to hear from you.
Pay: $55,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Paid time off
- Professional development assistance
Experience:
- Project coordination: 3 years (Required)
- Office management: 3 years (Required)
- Operations management: 3 years (Required)
- QuickBooks: 1 year (Required)
- Bank reconciliation: 1 year (Required)
- Low voltage: 1 year (Preferred)
- Payroll: 1 year (Preferred)
- Human resources: 1 year (Preferred)
- CRM software: 1 year (Preferred)
- Microsoft Office: 1 year (Required)
- Customer relationship management: 1 year (Required)
License/Certification:
Ability to Commute:
- Tempe, AZ 85281 (Required)
Work Location: In person
