Top 359 Help desk Jobs in Phoenix Az

Customer Support Engineer
IC REALTIME LLC —Goodyear, AZ
- $21 - $23 an hour
- Full-time
- Background check
- Computer Science
- Basic math
- Health insurance
- Dental insurance
Quick Apply
7d
Senior Service Desk Technician
Magnit Global —Phoenix, AZ
- $28 - $30 an hour
- Contract
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Service Desk Technician (Tier 2 – MSP)
Snap Tech IT, LLC —Tempe, AZ
- $60,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
16h
MSP Support Engineer
Coeus Consulting —Phoenix, AZ
- $60,000 - $85,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
Application Support Engineer
Experis —Chandler, AZ
- Contract
- Research
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
17h
IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Help Desk Support (Remote)
MEI Rigging & Crating LLC —Chandler, AZ
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Part-Time IT Support Technician
Arizona Cultural Academy & College Prep —Phoenix, AZ
- $18 - $20 an hour
- Part-time
- Research
- Windows
- High school diploma or GED
- Paid time off
Quick Apply
IT Support Technician- Larry H. Miller Ford Mesa
Asbury —Mesa, AZ
- Full-time
- Dealership
- 5 years
- Analysis skills
Quick Apply
Service Delivery Technician
Clayco —Phoenix, AZ
- Full-time
- Background check
- Windows
- Residential
- Paid holidays
- Disability insurance
Quick Apply
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Computer Tech - Leona Support Office
LEONA EDUCATION SERVICES LLC —Phoenix, AZ
- $60,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Technical Product Support - EdTech
Securly —Phoenix, AZ
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
IT Support Associate II, OTS
Amazon.com Services LLC —Tolleson, AZ
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
9d
IT Support Engineer I, OTS
Amazon.com Services LLC —Phoenix, AZ
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
IT Desktop Support Technician
City of Tolleson —Tolleson, AZ
- $24.15 - $28.99 an hour
- Full-time
- Office
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Technician (Level I)
Inventiv Technologies, LLC —Scottsdale, AZ
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
Quick Apply
Technical Support Specialist - Work From Home / Reside in AZ
MYTEK Network Solutions LLC —Phoenix, AZ
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Work from home
Quick Apply
HelpDesk 1
StrongMind —Chandler, AZ
- Full-time
- Mid-level
- US work authorization
- 1 year
- Paid holidays
- Health insurance
Quick Apply

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Customer Support Engineer

IC REALTIME LLC
Goodyear, AZ

Quick Apply

Job Details

Full-time
$21 - $23 an hour
7 days ago

Benefits

Health insurance
Unlimited paid time off
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Retirement plan

Qualifications

Teamwork
Interpersonal skills
Bachelor's degree
WAN
IP networking

Full Job Description

Who We Are

Founded in 2006, IC Realtime is a leader in the digital surveillance and AV industry, serving Residential, Commercial, Government, and Military security markets. For over 20 years, we've provided cutting-edge, reliable surveillance cameras and video recorders trusted worldwide.

Our People and Values

We believe that our collaborative environment and core values are key to our success. Our values drive our daily actions:

Integrity – Honesty and transparency in all that we do.
Courage – Standing up for what is right, even in the face of challenges.
Accountability – Owning our actions and making things right.
Respect – Valuing the rights, traditions, and feelings of others.
Excellence – Exceeding expectations and setting high standards.

Why Work for Us?

At IC Realtime, we offer competitive benefits, resources, and professional development to support your growth. Our perks include:

Comprehensive Medical, Dental, and Vision plans
401(k) with a 3% safe harbor match (after the eligibility period has been met).
Unlimited Paid Time Off policy for work-life balance
Complimentary snacks and beverages on-site
Growth and advancement opportunities
A commitment to diversity so everyone can thrive

Job Summary:

We are seeking a Customer Support Engineer to provide technical support to our customer network for our CCTV/IP Surveillance products and services through various channels, including content development, customer training, and some IT duties.

Basic job duties include, but are not limited to:

Maintaining an 'excellent' level of technical support for our customers.
Candidates will demonstrate grace when interacting with customers while resolving technical problems spanning a range of platforms and technologies (Surveillance Hardware/Software (Mobile and Desktop), TCP/IP Networking, Customer-Provided Routers for SOHO, Web Technologies, etc.).
Troubleshooting and/or establishing LAN / WAN connections to our products
Install and configure our computer software and mobile applications
Continuously learn updated industry and product knowledge regarding best practices and latest technologies
Take incoming and make outbound support calls to assist installers and end users with configuring our product
Troubleshooting issues with our products through our Hosted Call Center system
Remote support as needed for field technicians to better assist with troubleshooting and product training
Answer customer emails and maintain correspondence through sustaining support issues
Creation of Support Documentation (Deployment Guides, Help Center Articles, and more)
Create tickets for return items for various topics using our ERP system

Engineering Tasks Include:

Help Center Documentation (Knowledge Articles, 'How-Tos', FAQs, etc.)
Product Documentation (Deployment Guides)
Advanced System Configuration (Video Analytics, PTZ Programming, etc.)

Education/ Experience:

Bachelor's in Computer Science/Engineering, or equivalent trade certifications and work experience
Excellent written and verbal communication
Strong phone contact handling and active listening skills.
Ability to multitask and context-switch effectively between different activities
Flexible, team player, get-it-done personality
Ability to organize and plan work independently
Ability to work in a rapidly changing environment

Language Skills

Ability to effectively present information and respond to questions from groups of Managers, clients, customers, and the public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability

Ability to solve practical problems with a variety of concrete variables in situations where limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Qualifications

Flexibility: Priorities change very quickly in this position.
Must be able to manage multiple projects and adapt to changing situations

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Ability to Commute:

Goodyear, AZ 85338 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in phoenix az

Customer Support Engineer

Senior Service Desk Technician

Senior Service Desk Technician (Tier 2 – MSP)

MSP Support Engineer

Application Support Engineer

IT Help Desk

Help Desk Support (Remote)

Part-Time IT Support Technician

IT Support Technician- Larry H. Miller Ford Mesa

Service Delivery Technician

IT Help Desk Level 1

Computer Tech - Leona Support Office

Support Analyst I (Remote)

Technical Product Support - EdTech

IT Support Associate II, OTS

IT Support Engineer I, OTS

IT Desktop Support Technician

IT Help Desk Technician (Level I)

Technical Support Specialist - Work From Home / Reside in AZ

HelpDesk 1

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