This position is located in the Office of Information Technology (OIT); End User Services (EUS), End User Operations (EUO), Endpoint Engineering (EE). The incumbent functions as the Director of Client Technologies, performing work that has a critical impact on VA's ability to analyze, develop, and implement IT projects and programs; that ultimately affect the plans, goals, and effectiveness of VA Medical Centers nationwide. Supervising over administrative and technical personnel duties.
Learn more about this agency
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
This job is open to the Public and CTAP/ICTAP eligibles. ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.
Major Duties:
- Serves as the Director of Client Technologies, directly supervising 2nd level supervisors overseeing work performed in Operations, Budget and Procurement, and Engineering.
- Directs the efficient planning and operation of the Client Tech program.
- Formulates plans and proper courses of action to implement program objectives on a timely and accurate basis and ensures proper coordination with the necessary stakeholders.
- Develops work plans and manages the overall work to enhance achievement of the goals and objectives. Determines which goals to curtail or emphasize.
- Prepares short and long-range plans with employees and contract personnel manages the program; and sets priorities and deadlines.
- Reviews and assigns work; finds ways to improve work processes and quality; adjusts work assignments to accommodate and resource allocation decisions.
- Ensures smooth and efficient functions and operations by ensuring that subordinates collaborate and share information and utilize uniform workflow and assignment tracking mechanisms as well as document and information repositories.
- Directs and executes hiring/onboarding efforts, and makes decisions with respect to hiring, details, reassignments, program funding and contractual support.
- Develops Statements of Work (SOW), understanding of contract clauses based on laws; policy, and procedures contained in Federal Acquisition Regulations (FAR), and other directives. Plans for and manages multiyear contracts.
- Serves as technical liaison for contractors ensuring satisfactory performance and timely delivery of services; provides technical direction and clarification and guidance to contract specifications included in the SOW.
- Serves as the Client Tech subject matter expert in the interpretation, revision and development of new policy, regulatory guidelines, and requirements. Establishes organizational goals and determines resources needed to maintain the mission and functions.
- Develops long-range plans that involve assessing, delivering, and managing desktop configuration for endpoints requirements VA-wide using automated processes and tools. This includes financing of operations, logistical support, budgeting, financial reporting, and internal controls.
- Establishes and overseas the development of new policies, regulations and procedural guidelines as it relates to desktop/endpoint management operations and support.
- Facilitates the assessment of functional business transformation initiatives against strategic initiatives to enable alignment, integration and performance criteria.
- Oversees Client Tech products (infrastructure, engineering, operations) by formulating and prioritizing requirements with the business customer; designing, developing and delivery of capabilities; developing standard operating procedures, security documentation and artifacts; and retirement of obsolete functions. Responsible for identifying engineering level customer needs, prioritizing features, guiding the development work through workload tracking methods and developing the program vision and roadmap.
***Additional duties required, within scope of the position description.***
This position is primarily aligned to the following
NICE Cybersecurity Workforce Framework work roles of Cybersecurity Codes: 651- Enterprise Architect, 801-Program Manager, and 752-Cyber Policy and Strategy Planner.
For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website:
https://niccs.us-cert.gov/workforce-development/cyber-career-pathways
Position Description/PD#: SUPERVISORY IT SPECIALIST/PD204790
Bargaining Unit: No
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not Required.
Travel Required: Up to 25%. Occasional travel may be required
as needed for this position.
Work Schedule: Monday-Friday; 800AM to 4:30PM EST. (Tour of duty may be subject to change based on organizational needs).
Compressed/Flexible: May be available/authorized, at Manager's discretion, determined by the Agency Policy.
Telework: (AdHoc) Authorized at Manager's discretion.
Virtual/Remote: This is
NOT a virtual,
NOR a remote position.
Physical Demands: This position is sedentary working at a keyboard and monitor. Walking, standing, bending, or occasional lifting of boxes or IT equipment weighing up to 50lbs
may be required. *Subject to call back outside of regular tour of duty.*
Working Conditions: Work is performed in a typical computer operations environment. Rooms are well-lighted, air-conditioned office spaces with moderate noise from common office equipment. Computer equipment on the operations floor involves the use of high voltage electricity.
- You must be a U.S. Citizen to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959.
- Selectee is subject to background/suitability investigation.
- Selected applicant will be required to complete an online onboarding process.
- This position is subject to pre-employment and random drug testing.
- Complete the initial online assessment and USAHire Assessment, if required.
- To be considered for this position, applicants must complete all required steps in the process.
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
This job opportunity announcement may be used to fill additional vacancies.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/07/2026.
***You must meet the Minimum Qualification Requirements AND Specialized Experience to qualify for this series as described below.***
Minimum Qualification Requirements
Basic Requirements Experience:Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
-AND-
Specialized Experience for GS-2210-14: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.
Specialized experience for this position is defined as: Experience in IT operations, supervision, and management of IT delivery systems and equipment; administering IT operational activities that support all organizations within the geographic area: utilizing strategic planning, budgeting, performance management and implementation of new, and maintenance of, existing operational hardware and software required for IT Support of all end users in the area; identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the systems; applying service management concepts for networks and related standards.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position at this grade level.
This job opportunity announcement may be used to fill additional vacancies.
This is not a remote position.
OIT has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. This announcement will NOT be used for changing duty locations. If selected, and you are a current VA employee, and not on an approved exemption, you will continue to report to your current duty location.
If selected you will be required to report to one of the following locations:
Albany, NY
Arlington, TX
Atlanta, GA
Austin, TX
Baltimore, MD
Bedford, MA
Boston, MA
Chicago, IL
Cleveland, OH
Dallas, TX
Denver, CO
Detroit, MI
Eatontown, NJ
Hines, IL
Houston, TX
Little Rock, AR
Long Beach, CA
Los Angeles, CA
Martinsburg, WV
Miami, FL
Minneapolis, MN
Nashville, TN
Oakland, CA
Orlando, FL
Philadelphia, PA
Phoenix, AZ
Pittsburgh, PA
Salt Lake City, UT
San Antonio, TX
San Francisco, CA
Seattle, WA
Shepherdstown, WV
St. Louis, MO
St. Petersburg, FL
Tampa, FL
Washington, DC
If space is not immediately available a temporary exception to telework may be granted. If/when workspace is identified, the employee is expected to report to their assigned duty location.
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected.
The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Cheating on an assessment may also result in your removal from consideration. In order to be considered for this position, you must complete all required steps in the process.
Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must include your name, contact phone number and contact email address,and must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
To apply for this position, you must provide a complete Application Package which includes:
Other accepted documents:
- Cover Letter
-
DD-214/ Statement of Service
-
Disability Letter (Schedule A)
-
Disability Letter (VA)
-
Other (1)
-
Other (2)
-
Other (3)
-
Performance Appraisal
-
Reasonable Accommodation Documentation
-
Resume
-
Separation Notice (RIF)
-
SF-50/ Notification of Personnel Action
Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees). Applicants will be deemed ineligible if supporting documentation is not submitted.
You will not be contacted for additional information.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.
Additional guidance on this new requirement and resume building tools can be found at:https://help.usajobs.gov/faq/application/documents/resume/page-limit
-AND-
https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents.
- Answer the questions presented in the application and attach all necessary supporting documentation.
- Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 09/07/2026.
- If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
- Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
- Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
- Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
- Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
Assessment Update Policy: Please be advised that once your application is submitted, the assessment responses cannot be revised or updated. The numerical rating (score) from your initial submission will be final and used for all rating purposes. You may, however, update your eligibility information and submit additional supporting documents (e.g., SF-50s) for this vacancy after your initial submission but before the closing date of the announcement.
To view the announcement status or your application status: https://www.usajobs.gov/Help/howto/application/status/.Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click
Edit my application. This option will no longer be available once the announcement has closed.
Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at: https://support-usahire.opm.gov/hc/en-us
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
Recruitment Team One D
Address
DAS for Information Technology - 103
810 Vermont Ave. NW
Washington, DC 20240
US
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required assessments and documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued, and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Accepting applications
Location
1 vacancy in the following location:
Location Negotiable After Selection
No matching locations found.
Work site options
Telework eligible
Yes—Adhoc telework may be authorized at management discretion.
Relocation expenses reimbursed
No
Salary
$125,776 - $163,514 per year
The salary range listed reflects the Rest of US salary table. Upon selection, the salary may be adjusted to include the location of the selectee.
Pay scale & grade
GS 14
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Travel Required
25% or less - Up to 25% travel may be required, as needed, for this position.
Appointment type
Permanent
Occupations and job series
- 2210 Information Technology Management
Federal service type
This job is in the Competitive Service
Represented by a union
No
Security clearance
Not Required
Position sensitivity and risk
High Risk (HR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
26-DE-MC-13044984-NBU
