Top 3 Sr service desk analyst Jobs in Piedmont, Sc

Sr Service Desk Analyst
ScanSource Inc —Greenville, SC
- $65,000 - $75,000 a year
- Customer service
- Computer literacy
- Research
- Paid holidays
- Health insurance
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Senior IT Help Desk Analyst
Tech-24 A Commercial Food Service Repair Company Inc —Greenville, SC
- $28 - $32 an hour
- Weekends as needed
- Windows
- Microsoft Office
- 3 years
- Paid holidays
- Disability insurance
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12d
Senior Enterprise Applications Engineer (Greenville, SC)
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- Email
- Computer science
- Computer Science
- Office

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Sr Service Desk Analyst

ScanSource Inc -
Greenville, SC

Quick Apply

Job Details

$65,000 - $75,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Customer service
macOS support
Configuration management
High school diploma or GED
Programming languages
macOS administration
macOS
UEM
Intune

Full Job Description

Summary:

Senior level IT professional that is passionate about technology and has a good mix of technical and customer service skills. Responsible for maintaining devices via endpoint management tools such as Intune, JAMF and BigFix. Provide 3rd tier support for the Service Desk team and promotes adoption of technologies offered to the business. Constantly reviews processes and policies for areas of improvement and assist the implementation of those changes. Ability to listen, train and work with multiple teams within the business.

Essential Job Duties:

Responsible for scripting, deploying, and updating end user devices via remote management tools.
Provide 3rd tier support for Service Desk
Provides technical training for Service Desk
Provides training to business teams and promotes the adoption of technology
Requires in-depth knowledge of all technologies offered to end user community
Provide update, status, and completion information to infrastructure management in reference to Projects that are assigned
Research, Test and Provide guidance on new and upcoming technology trends
Other duties as assigned

Reporting Relationships:

Reports to Manager, Service Desk

Requirements:

High School Diploma or GED
In-depth knowledge of computers, operating systems and programs
In-depth knowledge of scripting languages (Javascript, Powershell, Regex, and others)
In-depth technical troubleshooting skills
Ability to “Think out of the box”
Customer service focused
Experience with MacOS
Intune configuration, management, and support
JAMF configuration, management, and support
Bigfix configuration, management, and support

Physical Requirements:

Ability to sit at a computer terminal for long periods of time
Ability to talk on the phone for long periods of time
Ability to be physically in attendance at workstation at designated company office location during normal business hours
Ability to lift 60 pounds
Ability to travel occasionally

Compensation:

Compensation Range: $65,000-$75,000 annually

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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sr service desk analyst jobs in piedmont, sc

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Senior IT Help Desk Analyst

Senior Enterprise Applications Engineer (Greenville, SC)

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