Top 10 Help desk representative Jobs in Pinconning, Mi

Help Desk Representative
MyMichigan Health —Midland, MI
- Full-time
- Current TB test
- Ability to walk for extended periods
- Windows
Part Time Member Service Representative I/Teller
Members First Credit Union —Bay City, MI
- Part-time
- Microsoft Excel
- Microsoft Outlook
- High school
Quick Apply
3d
Customer Service Representative
Summit Fire Protection —Freeland, MI
- $18 - $24 an hour
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
9d
Member Service Representative I/Teller
Members First Credit Union —Midland, MI
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- High school
Quick Apply
3d
Contact Center Consultant I
Members First Credit Union —Midland, MI
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
2d
Member Specialist I (Universal Teller)
Members First Credit Union —Bay City, MI
- Monday to Friday
- High school
- Computer literacy
- Office
Quick Apply
3d
Junior High School Social Studies Teacher
Michigan Association of School Boards —Midland, MI
- Full-time
- Classroom
- Experience working with individuals with disabilities
- Teaching Certification
Financial Advisor
Foguth Financial Group —Midland, MI
- $100,000 - $500,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid training
- Professional development assistance
Quick Apply
10d
Junior High School Special Education Teacher
Michigan Association of School Boards —Midland, MI
- Full-time
- Classroom
- Experience working with individuals with disabilities
- Teaching Certification

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Help Desk Representative

MyMichigan Health -
Midland, MI

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Job Details

Full-time

Qualifications

Computer operation
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)

Full Job Description

Summary:

The Help Desk Specialist is responsible for all activities relating to the operations and administration of a centralized help desk. They receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution. They also provide over-the-phone problem resolution within established guidelines. To facilitate their ability to provide over-the-phone problem resolution, the help desk specialist utilizes and manages a problem tracking and knowledge management system. The Help Desk Specialist will perform various computer operations tasks as required.

Responsibilities:

(20%)* Identify and resolve password, device and communication calls.

(20%)* Provide assistance with major application connectivity and use within established guidelines.

(20%)* Identify and resolve printer problems within established guidelines.

(20%)* Identify and resolve problems and answer questions related to the use of Microsoft Office products within established guidelines.

(20%)* Identify and resolve personal computer startup and use problems within established guidelines.

OTHER DUTIES AND RESPONSIBILITIES:

Triage and assign problems the customer cannot otherwise resolve.

Manage the problem tracking and knowledge management system.

Attend and participate in department, group and other project or committee meetings.

Provide help desk, customer service and technical training as necessary.

Perform various computer operations tasks as required

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures:

N/A

Required Education:

High School Diploma or equivalent required.

Associate's Degree or Bachelor's Degree in Management Information Systems preferred. End-user computing help desk support experience preferred.Knowledge of Microsoft Windows and Office products, basic PC hardware knowledge preferred.

Other Information:

EXPERIENCE, TRAINING AND SKILLS:

One (1) to two (2) years experience providing technical support on common computer hardware and software required, based on education.

Excellent written and verbal communication and customer service skills. Independent problem solving.

Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

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help desk representative jobs in pinconning, mi

Help Desk Representative

Part Time Member Service Representative I/Teller

Customer Service Representative

Member Service Representative I/Teller

Contact Center Consultant I

Member Specialist I (Universal Teller)

Junior High School Social Studies Teacher

Financial Advisor

Junior High School Special Education Teacher

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