Top 3 Customer service generalist Jobs in Pine Bluff, Ar

Customer Service Generalist
Patriot Construction Management —Sheridan, AR
- Office
- Administrative experience
- High school diploma or GED
Quick Apply
5d
Customer Service Specialist
Patriot Construction Management —Sheridan, AR
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Pine Bluff, AR
Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store…
Quick Apply
Customer Contact Center Specialist I
Simmons Bank —Pine Bluff, AR
Receives and processes incoming calls or messages from customers. Must possess excellent telephone skills, including a professional speaking voice.
Quick Apply
4d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior HR Generalist
Engineered Profiles LLC —Columbus, OH
Bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
Quick Apply
9d
HR Generalist
Bath & Body Works —Columbus, OH
Ensure policies, procedure and practices are adhered to in compliance with federal, state, and/or municipal laws.
$64,000 - $92,400 a year

Show more jobs in cities nearby

I want to receive the latest job alert for customer service generalist in pine bluff, ar

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service generalist jobs near pine bluff, ar

Patient Access Representative jobs in Nashville, TN

Pharmaceutical Sales Representative jobs in Pittsburgh, PA

Customer Service Representative jobs in Dearborn, MI

Customer Service Representative jobs in Youngstown, OH

Customer Service Representative jobs in Rialto, CA

Remote Banking Service jobs in Washington State

Customer Service Representative jobs in Sugar Land, TX

Remote Retail Customer Service Representative jobs in Florida

Customer Service Representative jobs in Santa Ana, CA

Customer Success Manager jobs in Houston, TX

Automotive Service Advisor jobs in Houston, TX

Customer Service Representative Remote jobs in Winston Salem, NC

Customer Service Representative jobs in Savannah, GA

Customer Service Representative jobs in Texas

Call Center Representative jobs in Washington, DC

Customer Service Representative jobs in Minneapolis, MN

Customer Service Generalist

Patriot Construction Management
Sheridan, AR

Quick Apply

Job Details

5 days ago

Qualifications

High school diploma or GED

Full Job Description

JOB SUMMARY

The CUSTOMER SERVICE GENERALIST provides entry-level administrative and customer-facing support for Patriot Construction Management's performance of the USPS Facilities Repair & Modification Services (FRMS) Ordering Agreement. Working under close supervision and following established procedures, this position supports work order intake and dispatch, technician check-in/check-out tracking, basic documentation, and routine customer and contractor communication. The Generalist works closely with the Customer Service Specialist and broader team to ensure work orders and related tasks are completed accurately and on time, escalating non-routine or complex issues to more experienced team members.

JOB DUTIES AND RESPONSIBILITIES:

1. WORK ORDER INTAKE AND DISPATCH SUPPORT: Assist with the receipt, acknowledgment, and initial triage of task orders issued under the USPS FRMS Ordering Agreement, following established procedures and designated communication channels (phone, email, electronic systems). Confirm contractor receipt of task orders and document confirmations, including contact names, timestamps, and order details, escalating any compliance concerns to the Customer Service Specialist.

2. TECHNICIAN CHECK-IN AND SYSTEM UPDATES: Support accurate updates in PCMS by recording technician check-ins and check-outs for work orders, and update work order records as directed by the Customer Service Specialist or Customer Excellence Manager.
3. CALL HANDLING AND ROUTING: Answer incoming calls, address routine caller needs using established scripts and procedures, and transfer or escalate calls to the appropriate Customer Service Specialist or team member as needed.

4. DOCUMENTATION SUPPORT: Assist with pulling work order reports, requesting invoices from contractors, and uploading supporting documentation, such as signoff sheets and before-and-after photos, into PCMS under the guidance of more experienced team members.

5. CUSTOMER AND CONTRACTOR COMMUNICATION SUPPORT: Assist in sharing routine updates with customers, such as ETAs and schedule changes, under the direction of the Customer Service Specialist, escalating complex or sensitive communications as needed.

6. TEAM SUPPORT: Assist team members with basic report compilation and administrative tasks to support overall team efficiency.

7. PERFORMS OTHER ESSENTIAL DUTIES AS ASSIGNED.

EQUIPMENT OPERATED:
General office equipment (computer, dual monitors, phone, printer).

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of business ethics.
Knowledge of basic customer service principles, including best practices for client and contractor communication.
Ability to learn and follow established work order management systems, including Salesforce, and related platforms.
Ability to adapt quickly to new processes, workflows, and tools in a dynamic, fast-paced environment.
Ability to work collaboratively with team members and other departments to support shared goals.
Ability to provide friendly, reliable customer service and maintain positive relationships with contractors and clients.
Ability to maintain confidentiality and handle sensitive customer and contractor information with discretion.
Ability to accept feedback and grow professionally in a structured, closely supervised role.
Skilled in organizational and time management to handle routine tasks and meet deadlines.
Skilled in clear written and verbal communication with customers, contractors, and team members.
Skilled in attention to detail to support accurate documentation and work order updates.
Skilled in Microsoft Office Suite (Excel, Word, PowerPoint).

MINIMUM QUALIFICATIONS:
High school diploma or equivalent

PREFERRED QUALIFICATIONS:
One (1) to two (2) years of customer service, administrative, or office support experience.
Experience with Salesforce or similar CRMS or work order management systems.
Experience working in a fast-paced, customer-facing environment.

Special Qualifications
Must pass a criminal background check.
Must be AGILE. The ability to hold yourself and others Accountable, have a personal Growth mindset, ability to act with Integrity, ability to demonstrate Leadership attributes to motivate and support coworkers, and practice Everyday Improvement.

WORK CONDITIONS:
Works in heated and cooled office environment.
Prolonged periods of sitting at a desk and working on a computer.

The above describes the general content and requirements for this job. It is not intended to be an all- inclusive list of duties, responsibilities, or requirement

Quick Apply

Refine Your Search

customer service generalist jobs in pine bluff, ar

Customer Service Generalist

Customer Service Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for customer service generalist in pine bluff, ar

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected