Top 434 Support analyst Jobs in Pittsburgh, Pa

SAAS Administration Analyst
Marinus Analytics —Pittsburgh, PA
- $30 - $35 an hour
- Part-time
- Hybrid work
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
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Senior Application Support Analyst
Allegheny County Airport Authority —Coraopolis, PA
- Full-time
- Computer Science
- Writing skills
- Pass drug screening
- Wellness program
- Health insurance
Operations Analyst
General Dynamics Mission Systems, Inc —Pittsburgh, PA
- $214,091 - $231,654 a year
- Full-time
- Computer Science
- 8 years
- Analysis skills
NOC Analyst
eNGINE —Fox Chapel, PA
- $21.63 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Paid training
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Budget Analyst 2 (Local Government) Allegheny County Support Administration
Commonwealth of PA —Pittsburgh, PA
- $63,840 - $70,224 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Work from home
11d
Decision Support Analyst
Highmark Inc. —Pittsburgh, PA
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
Help Desk Analyst
Aires —Pittsburgh, PA
- Full-time
- Hybrid work
- Computer literacy
- Office
- High school diploma or GED
- 401(k) matching
Quick Apply
14d
Application Support Analyst
Benchmark IT Solutions —Pittsburgh, PA
- Full-time
- Windows
- Analysis skills
- Senior level
Technical Support Analyst
All Lines Technology —Pittsburgh, PA
- Full-time
- Computer literacy
- Organizational skills
- Leadership
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Project Analyst, Intermediate
Naval Nuclear Laboratory —West Mifflin, PA
- $63,900 - $97,800 a year
- Microsoft Word
- Pass drug screening
- Mid-level
- Wellness program
- Paid parental leave
8d
Operations Analyst, Senior - Hybrid
UPMC —Pittsburgh, PA
- $29.92 - $51.79 an hour
- Extended hours
- Hybrid work
- Microsoft Word
- 5 years
- Research
2d
Data Support Analyst
Central Data Services, Inc —Pittsburgh, PA
- From $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
6d
Operations Analyst, Intermediate - Hybrid
UPMC —Pittsburgh, PA
- $27.89 - $48.21 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Mid-level
2d
Business Analyst
NVR, Inc —Pittsburgh, PA
- Mid-level
- Office
- Continuous improvement
- Profit sharing
8d
Fraud Analyst,
Giant Eagle —Cranberry Township, PA
- $56,500 - $65,900 a year
- Hybrid work
- Mid-level
- Office
- Finance
- Paid holidays
- Dental insurance
Loan Support Analyst (Commercial)
PNC Financial Services Group —Pittsburgh, PA
- Full-time
- Research
- Mid-level
- Office
- Wellness program
- Health savings account
12d
Board-Certified Behavior Analyst
Autism Centers of Pittsburgh —Monroeville, PA
- $110,000 - $130,000 a year
- Part-time
- Experience working with individuals with developmental disabilities
- HIPAA
- Mid-level
- Continuing education credits
- Mileage reimbursement
Quick Apply
BCBA - Board Certified Behavior Analyst - McCandless
Helping Hands Family —McCandless, PA
- $85,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Clinic
- Continuing education credits
- Relocation assistance
Quick Apply
Senior Corporate Real Estate Operations Analyst
Dollar Bank —Pittsburgh, PA
- Call employer
- Hybrid work
- Mid-level
- Office
- 3 years
Senior GRC Analyst
Wolfe, LLC —Pittsburgh, PA
- $114,000 - $163,000 a year
- Full-time
- Office
- In-person
- Senior level
- Health savings account
- Disability insurance
2d

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support analyst jobs near pittsburgh, pa

SAAS Administration Analyst

Marinus Analytics
Pittsburgh, PA

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Job Details

Part-time
$30 - $35 an hour

Benefits

Work from home stipend
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Gym membership
Flexible schedule

Qualifications

Customer communication
Information security compliance
Attention to detail
Issue tracking
Systems & applications support
SaaS
Production management systems (technically supported)

Full Job Description

Marinus Analytics is an XPRIZE-winning company, driven to deliver the latest in computing and data analytics to improve local and global public safety. We strive to achieve social justice and protect the vulnerable through innovating safety tech in service to frontline professionals who are advancing victim-centered policing.

Marinus Analytics has offices in Pittsburgh and London. We are a women-owned business founded in 2014 from Carnegie Mellon University’s Auton Lab. Our team is expanding, and we are looking for a software-as-a-service (SaaS) administrator analyst to support our operations in processing and managing the account subscriptions to our company’s flagship technology, Traffic Jam. This role serves a foundational part of the SaaS security, compliance, and user experience. It governs how users authenticate, how accounts are provisioned/deprovisioned, and how access is controlled and audited on your platform.

SAAS ADMINISTRATION ANALYST (PART-TIME)

We are a growing social impact company dedicated to delivering innovative and socially impactful solutions to our clients. The company’s sustainable operating model is built around providing innovative tools for public safety through a software-as-a-service platform. Our team thrives on collaboration, creativity, and commitment to our mission. We are looking for a detail-oriented and highly-responsive SaaS Administration Analyst to join our fast-paced team.

This role will primarily be responsible for assisting the team at the Pittsburgh headquarters office and is responsible for managing users’ account lifecycle tasks across our SaaS platform. This role ensures customers have reliable access to the system by overseeing login setup, access configuration, troubleshooting authentication issues, performing timely manual provisioning/deprovisioning of user accounts, assisting accounts receivable function, and billing support.

This role is ideal for someone detail‑oriented, organized, and comfortable working with administration and customer-facing teams in a semi‑technical capacity.

POSITION RESPONSIBILTIES

1. User Account Provisioning & Deprovisioning

Create new user accounts based on customer requests or onboarding workflows.
Assign roles, permissions, and appropriate feature access during provisioning.
Deactivate or delete users upon customer request or contract changes.
Maintain accurate records of all access changes in internal systems.

2. Login Administration

Manage password resets, MFA resets, and login troubleshooting.
Assist customers experiencing authentication failures, lockouts, or expired credentials.
Monitor the login queue for outstanding access issues and respond promptly.
Ensure login processes follow security and compliance standards.

3. Access Management & Auditing

Validate that user roles align with customer contracts and internal policy.
Review user access lists periodically to identify orphaned or inactive accounts.
Assist in role corrections or reassignments when requested by administrators.
Document access changes thoroughly for audit and compliance requirements.

4. Customer & Internal Support

Respond to customer access‑related inquiries through the helpdesk or ticketing system.
Coordinate with Customer Success or Support teams to ensure smooth onboarding.
Escalate complex authentication issues (e.g., SSO/SAML problems) to the technical team.

5. Accounts Receivable & Billing Support

Coordinate with customers regarding billing inquiries and payment processing.
Generate and distribute customer invoices according to established billing schedules.
Track invoice status and follow up on outstanding payments.
Support monthly financial reporting by preparing accounts receivable summaries and documentation.
Maintain organized records of invoices, payments, and customer correspondence.
Assist leadership with contract renewals and subscription tracking.

Technical Skills

Familiarity with SaaS platforms and basic identity management principles.
Understanding of authentication concepts (login workflows, MFA, password resets).
Experience with helpdesk or ticketing systems (e.g., Zendesk, Freshdesk, Jira).
Comfortable navigating admin dashboards and user management tools.

Soft Skills

Detail‑oriented with strong organizational habits.
Excellent communication skills with a customer‑friendly tone.
Ability to manage sensitive information discreetly.
Quick learner who can follow structured workflows reliably.

Preferred Qualifications (Nice to Have)

Experience with SSO (SAML, OIDC) environments.
Exposure to SCIM or automated user provisioning systems.
Prior work in SaaS customer support or IT user administration.
Basic understanding of RBAC (Role‑Based Access Control).

QUALIFICATIONS

Work Schedule & Expectations

15–20 hours per week with flexibility; occasional increases during onboarding cycles.
Availability during standard business hours for timely response to provisioning requests.
Ability to work independently with minimal supervision.

Success Indicators

Quick turnaround on provisioning and account‑related tasks.
Accuracy in role assignments and user data entry.
Reduction in login‑related helpdesk volume due to effective handling.
Positive internal and external customer feedback.
Clean, audit‑ready documentation of access changes.

WHAT WE OFFER

Inclusion in a dynamic and innovative team in the SaaS industry.
Opportunities for professional growth and development.
Competitive salary and benefits package.
Paid Holidays.
Benefits including health and dental insurance, short and long-term disability insurance, generous parental leave, retirement contribution, home office stipend, and fitness/gym membership reimbursement.
Exposure to a wide cross section of new technologies.
Meaningful work to further online public safety.

Pay: $30.00 - $35.00 per hour

Expected hours: 15.0 – 20.0 per week

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Pittsburgh, PA 15212

Quick Apply

Refine Your Search

support analyst jobs in pittsburgh, pa

SAAS Administration Analyst

Senior Application Support Analyst

Operations Analyst

NOC Analyst

Budget Analyst 2 (Local Government) Allegheny County Support Administration

Decision Support Analyst

Help Desk Analyst

Application Support Analyst

Technical Support Analyst

Project Analyst, Intermediate

Operations Analyst, Senior - Hybrid

Data Support Analyst

Operations Analyst, Intermediate - Hybrid

Business Analyst

Fraud Analyst,

Loan Support Analyst (Commercial)

Board-Certified Behavior Analyst

BCBA - Board Certified Behavior Analyst - McCandless

Senior Corporate Real Estate Operations Analyst

Senior GRC Analyst

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