Top 7 Enrollment specialist Jobs in Pittsfield, Ma

Insurance Access Specialist
Brien Center for Mental Health —Pittsfield, MA
- $21.22 - $21.23 an hour
- Bilingual
- Mid-level
- Organizational skills
Specialist Footwear
DICK'S Sporting Goods —Pittsfield, MA
- $18 - $26 an hour
- Full-time
- Background check
- High school diploma or GED
- 1 year

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Insurance Access Specialist

Brien Center for Mental Health -
Pittsfield, MA

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Job Details

$21.22 - $21.23 an hour

Qualifications

Bilingual
Computer operation
Insurance products customer support
Bachelor's degree in social work
Electronic health records (EHR) management
Client rapport building
Patient management software
Client file management
Mid-level
Insurance issue resolution
Medicaid health insurance
Public Health
Associate's degree in social work
Staff training
Direct support
Client management
Coordinating with insurance clients
Welfare benefit application assistance
Organizational skills
Individual case management in social services
Human Services
Medicaid regulations
Medicaid
Bachelor's degree in public health
Insurance provider collaboration
Productivity software
Social Work
Associate's degree
Associate's degree in human services
Bachelor's degree in human services

Full Job Description

Weekdays, 1st Shift

Job Summary:

The Insurance Access Specialist plays a vital role in ensuring that clients of The Brien Center have appropriate, continuous, and active health insurance coverage. This position is responsible for identifying and assisting clients who are uninsured, underinsured, or facing insurance-related challenges. The Specialist will provide hands-on, individualized support throughout the insurance application, renewal, and problem-resolution processes, with the goal of eliminating barriers to care and supporting clients in navigating a complex insurance landscape.

Essential Job Functions:

Proactively identify clients who are:
- Uninsured
- Enrolled in incorrect or insufficient plans
- Approaching lapse or expiration of coverage
Provide direct, individualized support to clients in:
- Applying for MassHealth or other appropriate insurance plans
- Renewing or updating existing coverage
- Addressing discrepancies in eligibility or enrollment
- Understanding coverage options, including payment plans and gap insurance
Liaise with MassHealth, the Health Connector, Medicaid, and other insurance agencies to resolve client-specific issues
Serve as a resource for clinical teams by:
- Educating staff on insurance navigation basics
- Collaborating to address client barriers related to coverage
Track and document all client interactions, outcomes, and follow-up steps in compliance with agency standards and privacy requirements
Maintain up-to-date knowledge of public and private insurance programs, including eligibility criteria and application procedures
Conduct outreach and provide education regarding upcoming insurance changes, renewal deadlines, and related topics
Participate in cross-departmental initiatives aimed at improving client access to benefits and services

Qualifications, Experience, and Education:

Associate’s or Bachelor's degree in Human Services, Social Work, Public Health, or related field preferred
Minimum of 2 years of experience working with public benefits, health insurance programs, or in a case management setting
Working knowledge of MassHealth, the Massachusetts Health Connector, Medicaid, and other health insurance programs
Strong interpersonal and communication skills; ability to build rapport with clients who may be in crisis or face systemic barriers.
Bilingual or bicultural candidates strongly encouraged to apply
Proficiency in Microsoft Office and familiarity with electronic health records or case tracking systems
Demonstrated organizational and problem-solving skills; ability to manage multiple cases simultaneously

Required Certification:

Successful completion of employer-sponsored MassHealth CAC (Certified Application Counselor) training is required within six months of employment. This training equips professionals with the skills to assist clients in enrolling in health coverage through the Massachusetts MassHealth program and the Health Connector

Skills and Knowledge:

Excellent communication and collaboration abilities.
Strong organizational skills with the ability to communicate with clients.

Working Environment and Physical Requirements:

Standard work week with occasional flexibility required for weekend hours for client or program needs
Regular use of computers and other technology is required, with reasonable accommodation available as needed to perform essential functions

Apply Now

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enrollment specialist jobs in pittsfield, ma

Insurance Access Specialist

Specialist Footwear

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