Top 12 It support Jobs in Pittsfield, Ma

HVAC – Technical Support/Service Representative
Plumbers' Supply Co. —Massachusetts
- From $90,000 a year
- Full-time
- Clean driving record
- Computer literacy
- Ability to climb stairs
- Profit sharing
- Paid holidays
Quick Apply
11d
FALL/SPRING - Help Desk Consultant - (WORKSTUDY OR TRUST FUNDED POSITION) - Massachusetts College of Liberal Arts
Massachusetts College of Liberal Arts —North Adams, MA
- Part-time
- University
- Entry level
12d
Computer Service Support Specialist
Questar III BOCES —Castleton, NY
- $40,000 - $52,250 a year
- Online Application
- Classroom
- Computer Science
- High school diploma or GED

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Advanced Information Assurance Engineer
General Dynamics Mission Systems, Inc —Pittsfield, MA
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HVAC – Technical Support/Service Representative

Plumbers' Supply Co. -
Massachusetts

Quick Apply

Job Details

Full-time
From $90,000 a year
11 days ago

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Computer operation
Customer returns handling
Equipment installation
Ladder use
Company vehicle operation
Driver's License
Driving
EPA 608 Technician Certification
Desktop applications
Refrigeration
HVAC system repair
Heat pump HVAC systems
Computer skills
HVAC Certification

Full Job Description

Company Overview:
We are a family-owned and operated wholesale distributor specializing in Plumbing and HVAC products and solutions. With a strong commitment to customer service, we support contractors by providing top-quality equipment, parts, and technical expertise. Our goal is to build lasting relationships and help our customers succeed by offering superior support and industry knowledge.

Job Summary:
We are seeking an experienced HVAC Technician to serve as a Technical Support Representative to join our growing HVAC technical support team. This role involves assisting installing HVAC contractors post-sale by providing technical guidance and troubleshooting support. Additionally, candidates will provide expertise and support to internal teams. The ideal candidate has hands-on experience with HVAC systems, strong problem-solving skills, and a passion for helping others in the industry. Industry knowledge and experience with hydronics is a plus. This role, along with our current team, assists contractors in Eastern Massachusetts.

Key Responsibilities:

· Provide post-sale technical support and troubleshooting assistance to installing contractors via phone, email, and in person.

· Provide support and expertise to internal sales and support teams.

· Stay updated on industry trends, new technologies, and manufacturer specifications.

· Document support calls for internal reference and escalation to manufacturers

· Assist in warranty claims and return processes, ensuring accurate documentation and resolution.

· Perform routine maintenance, HVAC renovations and service throughout PSC facilities

· Enhance company profitability through the implementation of the scratch and dent program.

· Maintain a high level of professionalism and customer service in all interactions.

Qualifications:

· HVAC certification and applicable current state licensure.

· Minimum 10+ years of hands-on HVAC installation, service, and troubleshooting experience.

· Strong understanding of HVAC equipment, controls, and refrigeration systems.

· Excellent communication and problem-solving skills.

· Ability to explain technical concepts in an easy-to-understand manner.

· Customer-focused mindset with a desire to help contractors succeed.

· Must be able to climb ladders/stairs to provide on-site support on roofs and basements as needed

· Proficiency with basic computer applications

· Valid driver’s license (clean driving record) and ability to travel locally is required.

Preferred Qualifications:

· Experience in HVAC distribution or sales support is a plus.

· EPA 608 certification.

· Hydronic and Plumbing knowledge or experience is a plus.

Benefits:

· Health, dental, and vision insurance.

· 401k Plan

· Company Profit Sharing

· Paid time off and holidays.

· Opportunities for professional development and training.

· Company vehicle and tools provided

Compensation to be discussed at the interview and is based on experience

Join our team and be a valued resource for HVAC contractors while working in a welcoming and knowledgeable environment. If you have a passion for HVAC and enjoy helping others, we encourage you to apply today!

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Initial Interviews are completed via video call and are easily completed via PC, Smartphone or tablet. Please provide your specific availability over the next several days to schedule a call.
All applicants should have a driver's license in good standing. Additionally, once requested, applicants will be required to submit a copy of your driving record (reimbursed). Are you willing to submit a copy of your driving record once requested?

Experience:

HVAC Service, Installation and Maintenance: 5 years (Required)

License/Certification:

Driver's License (Required)

Work Location: On the road

Quick Apply

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it support jobs in pittsfield, ma

HVAC – Technical Support/Service Representative

FALL/SPRING - Help Desk Consultant - (WORKSTUDY OR TRUST FUNDED POSITION) - Massachusetts College of Liberal Arts

Computer Service Support Specialist

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