Top 48 Service manager Jobs in Pittsfield Ma

Field Service Manager
Yale Appliance —Massachusetts
- $65,000 - $85,000 a year
- Full-time
- Background check
- Clean driving record
- Management
- Fuel card
- Health insurance
Quick Apply
Nursing Supervisor - Community Services
Brien Center for Mental Health —Pittsfield, MA
- $44.99 - $45.00 an hour
- CPR Certification
- Nursing
- Addiction Medicine
Customer Service Manager
Stop & Shop —Pittsfield, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Food Service Supervisor
Berkshire Health Systems —Pittsfield, MA
- $25.12 an hour
- Full-time
- Computer literacy
- Cooking
- Mid-level
Service Operations Supervisor
Keolis Berkshire Transit Services —Pittsfield, MA
- $26 - $28 an hour
- Full-time
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Case Manager - Social Services
Berkshire Health Systems —Pittsfield, MA
- $45.25 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
Adult Services & Programming Librarian (Library Supervisor / Specialist I)
City of Pittsfield —Pittsfield, MA
- $26 - $41 an hour
- Evenings as needed
- Writing skills
- Mid-level
- 3 years
- Free parking
- Paid holidays
Manager, Service Development & Workforce Planning - BRTA
Keolis Transit America —Pittsfield, MA
- $73,000 - $80,000 a year
- 8 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Site Supervisor - Community Services
Brien Center for Mental Health —Pittsfield, MA
- $23.86 - $23.87 an hour
- Monday to Friday
- Background check
- Word processing
- Computer literacy
14d
Environmental Services Supervisor
Berkshire Health Systems —Pittsfield, MA
- $22.85 an hour
- Full-time
- Hospital
- Customer service
- Writing skills
Manager – Paratransit Operations (Mobility Services) - BRTA
Keolis Transit America —Pittsfield, MA
- $73,000 - $80,000 a year
- 8 hour shift
- Background check
- Experience working with individuals with disabilities
- Writing skills
Quick Apply
Supervisor – Operations (Service Operations Supervisor) - BRTA
Keolis Transit America —Pittsfield, MA
- $26.16 - $28.71 an hour
- 8 hour shift
- CDL B
- Background check
- Pass drug screening
Quick Apply
4d
Supervisor, Field Service
Spectrum —Pittsfield, MA
- $67,100 - $107,300 a year
- Overtime
- Writing skills
- Office
- Residential
- Opportunities for advancement
13h
Lead Custodian
Williams College —Williamstown, MA
- $24.50 - $28.00 an hour
- Overtime
- Management
- Customer service
- Mid-level
Clinical Resource Supervisor - Emergency Services
Berkshire Health Systems —Pittsfield, MA
- $47.09 an hour
- Part-time
- CPR Certification
- Nursing
- Microsoft Outlook
Automotive Assistant & Service Managers
Mavis Tire Supply —East Greenbush, NY
- $40,000 - $65,000 a year
- Online Application
- 18 years or older
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Food Service Supervisor - Mass College of Liberal Arts
Aramark —North Adams, MA
- $22 - $25 an hour
- Nights as needed
- Basic math
- Mid-level
- University
- Disability insurance
- Health insurance
4d
Audience Services Supervisor
Boston Symphony Orchestra —Lenox, MA
- $20.00 - $20.50 an hour
- Part-time
- Mid-level
- Ability to stand for extended periods
- Communication skills
Guest Service Leader
Cumberland Farms, Inc. —Stephentown, NY
- $17 - $19 an hour
- Full-time
- ServSafe
- Ability to walk for extended periods
- Computer literacy
- Tuition reimbursement
- Employee assistance program
Quick Apply
Food Service Leader
Cumberland Farms, Inc. —Stephentown, NY
- $17 - $19 an hour
- Full-time
- ServSafe
- Ability to walk for extended periods
- Cooking
Quick Apply

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service manager jobs near pittsfield ma

Field Service Manager

Yale Appliance -
Massachusetts

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year

Benefits

Fuel card
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Uniform allowance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Management
Accountability
Customer service
Team leadership
Coaching
Performance Reporting
Microsoft Office
Team development
Driver's License
Supervising experience
Driving
Leading team collaboration initiatives
Productivity software
Technical Proficiency
Mechanical knowledge

Full Job Description

Field Service Manager

$65,000 - $85,000 + $3,000 sign-on bonus + Company Vehicle

Yale Appliance is seeking a Field Service Manager to lead a high-performing service team and make a direct impact on Technician success and customer experience.

*This role requires daily travel throughout the Greater Boston area, including regular work within the city of Boston (driving, parking, and in customer’s homes), and on the North Shore and Metro West.

As a Field Service Manager, you'll lead a team of 8-10 skilled Appliance Service Technicians in a fast-paced, in-home service environment. This is a hands-on, field-based leadership role for someone who thrives on coaching, driving performance, and improving operational results.

You will spend the majority of your time in the field supporting Technicians, improving efficiency, and ensuring a consistently excellent customer experience.

WHAT YOU’LL DO

Team Leadership + Development

Lead, coach, and develop a team of Appliance Service Technicians
Conduct ride-alongs, field audits, and performance reviews
Provide ongoing feedback and coaching to improve technical and customer service skills
Foster a culture of accountability, ownership, and continuous improvement

Performance + Operations Management

Monitor and improve team performance using key metrics such as: First-call completion, Callback rate, Labor time per job, Schedule adherence
Use dashboards and field service tools to track progress and identify opportunities
Ensure accurate job documentation, including notes, parts used, photos, and timestamps

Field Execution

Spend most of your time in the field supporting Technicians and resolving issues
Monitor routes, schedules, and job execution in real time
Ensure proper communication with customers, including call-aheads and arrival updates
Reinforce daily start times and readiness expectations

Customer Experience + Escalations

Resolve escalated service issues professionally and efficiently
Work directly with customers to ensure a positive experience
Partner with internal teams (Dispatch, Parts, Warranty, and Sales) to resolve delays

Hiring + Training

Support onboarding and training of new Technicians
Identify skill gaps and implement development plans

WHAT WE’RE LOOKING FOR

Required

Must have 3+ years of experience supervising or managing a team
Strong mechanical and technical aptitude (appliance experience preferred)
Proven ability to coach, develop, and hold employees accountable
Strong communication, organization, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office and field service software

Preferred

3-5 years of appliance repair experience
Experience working with multiple appliance brands
Experience managing performance using KPIs or metrics
Familiarity with field service platforms

WORK ENVIRONMENT + SCHEDULE

Primarily field-based (customer homes and Technician support)
1-2 days per week in the Norton office
Monday - Friday schedule
Start time: 7:30am (field readiness expectation)
Occasional escalations (typically no later than 6:00pm)

COMPENSATION + BENEFITS

$65,000 - $85,000 annual salary, DOE
$3,000 sign-on bonus
Company vehicle and gas card
iPhone and laptop
Uniform allowance
Full benefits (see below)

WHAT SUCCESS LOOKS LIKE

Technicians consistently meeting or exceeding performance expectations
Reduced callbacks and improved first-call completion
Strong documentation and process compliance
High customer satisfaction with minimal escalations
A team that is engaged, accountable, and continuously improving

All interested applicants must consent to the following:

Valid driver's license with clean driving history
CORI (background) check
Pre-employment physical (including a 75-pound lift test)
Drug screening

HIRING PROCESS

Phone interview with Recruiter
Online assessments
Manager review
In-person interview
Ride-along (“Ride to Decide”)

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Shift:

Day shift

Work Days:

Monday to Friday

Experience:

field supervisory: 3 years (Preferred)

License/Certification:

Driver's License (Required)

Willingness to travel:

75% (Preferred)

Work Location: On the road

Quick Apply

Refine Your Search

service manager jobs in pittsfield ma

Field Service Manager

Nursing Supervisor - Community Services

Customer Service Manager

Food Service Supervisor

Service Operations Supervisor

Case Manager - Social Services

Adult Services & Programming Librarian (Library Supervisor / Specialist I)

Manager, Service Development & Workforce Planning - BRTA

Site Supervisor - Community Services

Environmental Services Supervisor

Manager – Paratransit Operations (Mobility Services) - BRTA

Supervisor – Operations (Service Operations Supervisor) - BRTA

Supervisor, Field Service

Lead Custodian

Clinical Resource Supervisor - Emergency Services

Automotive Assistant & Service Managers

Food Service Supervisor - Mass College of Liberal Arts

Audience Services Supervisor

Guest Service Leader

Food Service Leader

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