Top 28 It help desk Jobs in Placerville, Ca

Service Desk Support, Intermediate
Blue Shield of California —El Dorado Hills, CA
- $23.91 - $33.47 an hour
- Full-time
- Hybrid work
- Background check
- Azure
- Pass drug screening
- Work from home
5h
IT Support Technician
AEROMETALS INC —El Dorado Hills, CA
- $30 - $37 an hour
- Full-time
- Writing skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
IT Support Specialist
Keeper Security —El Dorado Hills, CA
- Hybrid work
- Google Workspace
- Azure
- Mid-level
- Paid jury duty
- Disability insurance
1d
IT Support Tech I
CTI III LLC —Folsom, CA
- $63,000 - $73,000 a year
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
8d
IT Support Specialist
Voyager Technologies, Inc. —Folsom, CA
- $75,000 - $130,000 a year
- Mid-level
- Windows
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
Information Technology (IT) Specialist II
The Cottonwood School —El Dorado Hills, CA
- $24.00 - $27.80 an hour
- Full-time
- Hybrid work
- School experience
- Google Workspace
- Mid-level
- Paid holidays
- Health insurance
Information Systems Technician
Chapa-De —Auburn, CA
- $27.35 - $35.55 an hour
- Full-time
- HIPAA
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
CTI —Folsom, CA
- $63,000 - $73,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
6d
IT Help Desk Technician II
RSN Technologies —Folsom, CA
- $55,000 - $65,000 a year
- Extended hours
- Pass drug screening
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Technician (Tier 2) — Managed Services | Auburn/Roseville/Sacramento
Computereze Computer & Network —Auburn, CA
- $30 - $40 an hour
- Hospitality
- Clean driving record
- Mid-level
- Mileage reimbursement
Quick Apply
IT Specialist. HWC
Shingle Springs Band of Miwok Indians —Placerville, CA
- $30.52 - $38.80 an hour
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
Quick Apply
IT Technician (Tier 2) — Managed Services | Auburn/Roseville/Sacramento
ComputerEZE Network Specialists —Auburn, CA
- $30 - $40 an hour
- Part-time
- Hospitality
- Clean driving record
- Mid-level
- Mileage reimbursement
- Paid time off
Quick Apply
Implementation Support Analyst - CARES
Cinnovx —Folsom, CA
- $45 - $55 an hour
- Full-time
- Spanish
- Mid-level
- Office
Technical Support Specialist (Secret Clearance)
Mesotech International, Inc. —Rancho Cordova, CA
- $25 - $38 an hour
- Weekends as needed
- English
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Placerville, CA
- $17.64 - $26.49 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Remote Mortgage Loan Officer Build Your Book With Real Support
Satori Mortgage —Roseville, CA
- $50,000 - $250,000 a year
- Full-time
- Remote
- Google Workspace
- 11+ years
- Business development
- Opportunities for advancement
- Flexible schedule
Quick Apply
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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IT Help Desk Technician II
RSN Technologies —Folsom, CA
Take support calls and call center escalations. Minimum 3-5 years’ experience as an IT help desk technician, or equivalent demonstrated skill levels.
$55,000 - $65,000 a year
Quick Apply
Information Technology Technician
Superior Court of California, County of Amador —Jackson, CA
A typical way to obtain the knowledge, skills, and abilities would be equivalent to the completion of coursework from an accredited college or vocational…
$23.86 - $31.74 an hour
Quick Apply

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Bench Technician
Data Path Inc —Dublin, OH
You'll also help support the team by answering support calls and picking up ticket overflow as needed. While the role is primarily in-office, occasional travel…
$19 - $21 an hour
Quick Apply
2d
Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
Quick Apply
2d

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Service Desk Support, Intermediate

Blue Shield of California -
El Dorado Hills, CA

Apply Now

Job Details

Full-time
$23.91 - $33.47 an hour
5 hours ago

Benefits

Work from home

Qualifications

Productivity software

Full Job Description

Your Role

The IT Service Desk delivers customer-focused support by using IT service management tools and self-service and automated solutions. Reporting to the IT Supervisor, the Service Desk Support Analyst provides remote technical support for computer, network, software, and peripheral issues in an advanced network environment.

The analyst supports users by telephone and chat, performs diagnostics and troubleshooting, provides software guidance, maintains ticket updates and operational metrics, and contributes to support procedures and knowledge content. The role works with general direction, exercises independent judgment on moderately complex assignments, and delivers timely, accurate, and accountable results by following approved designs, standards, and knowledge base procedures.

Your Work

In this role, you will:

Follow established security, governance, and risk management requirements while delivering technical support.
Provide telephone and chat support, diagnostics, and troubleshooting for computers, network services, and related peripherals used by local and remote users.
Provide end-user support and general training for commercial and internally developed software.
Maintain accurate case status updates and provide operational metric reports to management.
Develop, document, implement, and audit standard operating procedures and customer service guidelines for remote IT support.
Meet established productivity, quality, and service-level targets.
Support customer satisfaction goals through accurate, timely, and professional service.
Create and maintain clear, accurate knowledge articles.
Serve as a subject matter expert for assigned critical business functions and services.
Perform other duties as assigned.

Your Knowledge and Experience

Associate degree or an equivalent combination of education and experience preferred.
3 years of work experience is required. 2 years of service desk experience in a high-volume, IVR-based contact center preferred.
Working knowledge of Active Directory, the Microsoft Exchange Admin Center, Microsoft Azure, and ServiceNow preferred.
Basic knowledge of and troubleshooting experience with Microsoft 365 applications required.

Hybrid

This role requires employees to be in - office based on our hybrid workplace model, balancing purposeful in - person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

#LI-CP4

ABOUT THE TEAM
About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

For most teams, this means coming into the office two days per week.
Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Apply Now

Refine Your Search

it help desk jobs in placerville, ca

Service Desk Support, Intermediate

IT Support Technician

IT Support Specialist

IT Support Tech I

IT Support Specialist

Information Technology (IT) Specialist II

Information Systems Technician

IT Support Technician

IT Help Desk Technician II

IT Technician (Tier 2) — Managed Services | Auburn/Roseville/Sacramento

IT Specialist. HWC

IT Technician (Tier 2) — Managed Services | Auburn/Roseville/Sacramento

Implementation Support Analyst - CARES

Technical Support Specialist (Secret Clearance)

Seasonal, Operations Technical Specialist (Part Time)

Remote Mortgage Loan Officer Build Your Book With Real Support

Construction Technical Specialist - Autodesk FORMA ( ACC )

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