The Assistant Store Director, along with the Store Director, is responsible for the day-to-day operations of the store. The Assistant Store Director has overall responsibility for the store when the Store Director is not present. The Assistant Store Director, along with the Store Director, is responsible for making store-level decisions on hiring, training, disciplinary action, and scheduling. The Company expects Assistant Store Directors will spend more than half their time in directing others, managing the enterprise, and activities directly and closely related to those tasks and that anyone having difficulty doing will inform their District Manager and/or Human Resources so that additional training can be provided.
Responsibilities
- Overall management responsibility for the operation of a retail grocery store during absence of the Store Director, including store performance, control of cash, inventory and security, customer service, and management of staff
- Primarily responsible for operation of the store’s Front End, including supervising the front end manager and directing, disciplining and evaluating the performance of the front end clerks
- Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals
- Communicate sales goals, department performance and sales opportunities with staff to ensure positive results
- Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues
- Support Store Director with development and direction in the execution of strategies to improve product placement and appearance
- Manage display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions.
- Manage issues relating to store maintenance, cleanliness, safety and sanitation.
- Oversee and manage handling of cash and accounting. Ensure store is secured.
- Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are timely met.
- Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws (e.g., recalls), accurate and timely payment of wages, etc.
- Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and training and coaching concerning the importance of superior customer service
- Handle customer and employee complaints. Makes decisions to resolve all complaints in the best possible manner for the customer or employee and the business.
- Select, train, develop, and manage job performance of store employees, with input from other management personnel; expected to effectively recommend hiring and disciplinary action up to and including termination.
- Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities.
- Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable.
- Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others.
- Motivate others to perform the job and work towards common objectives. Comply with Company policies and procedures to serve as a role model to others instilling a positive attitude in others.
- Responsible for interviewing and selecting applicants for hire and promotion.
- Manage the Safety Program including overseeing compliance with the Company’s safety standards and Hazardous Waste Program.
While this current vacancy is at the store location listed above, store location assignments can change due to operational needs.
Qualifications
Education Level: High School Diploma (or equivalent) required; College degree preferred
Experience Level
- Four or more years retail or managerial experience required
- Retail grocery experience preferred
Skills and Experiences
- One year of Assistant Manager work experience with responsibility for managing a department/team within a multi-department operation within the retail, hospitality, or service industry required or two years Department Manager experience with responsibility for managing a department/team within a multi-department operation within the retail, hospitality, or service industry required.
- Strong planning and organizational skills; strong math and analytical skills.
- Demonstrated prior customer service and supervisory skills or related experience.
- Strong understanding of overall retail store operations.
- Strong leadership and communication skills, both verbal and written.
- Computer literate.
- Ability to make quality decisions while working under time constraints.
- Ability to get along with others.
Travel Requirements: None
Physical Environment
- Ability to sit, stand or walk for extended periods of time.
- Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
- May spend long periods of time at desk or computer terminal.
- May use calculators, keyboards, telephone, computers and other office equipment in the course of normal workday.
- Stooping, bending, twisting, and reaching may be required in completion of some job duties.
- Workday is fast paced; holiday, evening and weekend work may be required.
Albertsons Companies' Northern California Division support office is located in Pleasanton, CA and supports the operations of 285 retail stores across northern California, northwestern Nevada, and Hawaii under the Safeway, Andronico’s, Vons, and Pak ‘n Save Foods banners.
Why you will choose us
Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. As friendly, enthusiastic people who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.
We also provide a variety of benefits including:
- Diverse & Inclusive Work Culture
- Competitive pay with weekly payroll
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and more (eligibility details at myACI Benefits: https://myaci-benefits.com)
- Paid time off: vacation, holidays, and sick leave (eligibility details at myACI Benefits: https://myaci-benefits.com)
- Leaders invested in your training, career growth & development
Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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