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Supervisor, Dispatch

Roadrunner Transportation Services, Inc. -
Bolingbrook, IL

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Report preparation
Contractor management
Road transportation operations
Phone communication
Team leadership
Operations coordination
Spreadsheets
Coaching
Logistics customer service
Corporate training
Regulatory compliance
Shipment tracking for distribution operations
Filing
Vehicle optimization (delivery efficiency)
Mid-level
Incident Escalation
Performance management
Databases
Dispatching
Data integrity and documentation
Analysis skills
Bachelor's degree
Freight shipment tracking
Data management
Continuous improvement
Task prioritization
Decision making
Geometry
AS400
Logistics company experience

Full Job Description

The Supervisor, Dispatch plays a mission‑critical role in ensuring the precision, reliability, and speed that define our long‑haul LTL network. As customer expectations rise and freight volumes scale, this role anchors the daily operational rhythm that keeps our metro‑to‑metro model running with discipline and consistency.
You will manage the flow of pickups, appointments, and driver coordination across a complex, time‑sensitive environment. Success means every load is planned intelligently, every customer is served on time, and every driver has the information and support needed to execute safely and efficiently. This role exists to protect service integrity, strengthen operational performance, and elevate the customer experience across the network.

What you’ll do

1. Lead daily dispatch operations

Oversee terminal load plans to ensure efficient routing and optimal asset utilization
Prioritize and assign pickups to maximize service performance and customer satisfaction
Ensure all scheduled pickups are completed, and exceptions are escalated quickly
Manage pickup and delivery appointments with accuracy and urgency
Maintain real‑time visibility into freight movement and driver status

2. Coordinate driver and contractor performance

Provide timely guidance, support, and safety information to Independent Contractors
Issue driver advances for breakdowns and unloading needs in accordance with policy
Communicate delays, incidents, and breakdowns to origin and destination terminals
Partner with drivers and freight handlers to resolve operational challenges
Reinforce company standards through consistent coaching and leadership

3. Strengthen systems, tracking, and compliance

Administer dispatch and tracking systems to ensure accurate, real‑time data
Maintain documentation, reports, and communication logs with precision
Apply company policies consistently and escalate issues appropriately
Support continuous improvement initiatives across dispatch workflows
Ensure compliance with safety, regulatory, and operational requirements

4. Elevate customer experience

Answer inbound pickup calls and provide clear, timely information
Resolve customer issues with professionalism and ownership
Coordinate with terminals, contractors, and corporate teams to ensure service reliability
Protect customer commitments through proactive problem‑solving
Represent the company with confidence and operational expertise

5. Lead with accountability and operational discipline

Provide leadership through example, knowledge‑sharing, and consistent follow‑through
Delegate tasks effectively while maintaining high standards of execution
Support training and development of dispatch personnel
Drive a culture of accuracy, responsiveness, and operational excellence
Contribute to a high‑performance environment aligned with business goals

What you bring

Bachelor’s degree or equivalent combination of education and experience
1–2+ years of dispatch, transportation, logistics, or related operational experience
Strong written and verbal communication skills
Ability to interpret safety rules, operating instructions, and procedural documentation
Experience preparing reports, correspondence, and operational documentation
Ability to communicate effectively with terminals, contractors, law enforcement, and customers
Strong analytical skills, including ability to calculate percentages, proportions, and basic geometry
Proven ability to solve practical problems in dynamic, non‑standardized environments
Ability to prioritize, organize, and delegate assignments in a fast‑moving operation
Proficiency with email, databases, spreadsheets, and general PC applications
Preferred: AS/400 experience
Preferred: Experience supervising personnel, training, and performance management
Average typing, filing, and ten‑key skills

How you operate

You think in systems, not tasks
You stay calm, clear, and decisive under pressure
You challenge assumptions constructively and seek better ways to operate
You own outcomes, not activity
You move quickly without sacrificing accuracy
You communicate with clarity, confidence, and purpose
You anticipate issues before they become problems
You lead with accountability and follow‑through
You build trust through consistency and operational discipline

Compensation & Setup

$60,000–$65,000 base salary
Onsite – Chicago, IL
Full benefits package including medical, dental, vision, 401(k), and PTO

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands

Heavy physical activity performing strenuous daily activities of a primarily productive/technical nature.
While performing the duties of the job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach/handle items, work with fingers, have color vision, peripheral vision, depth perception and talk and hear others in conversations via the phone or in person.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
Moderate office noise level
Onsite environment

The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.

Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

#LI-OnsiteChicago, IL

About Roadrunner

Roadrunner is for ambitious, smart people who excel at execution over talking about it, and who would rather invent the next standard in freight than accept the status quo.

We are looking for the Best of the Best. Action driven leaders who want to be part of real change and help design the future of LTL in the U.S. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries.

We bring a winner mindset. We take ownership, raise the bar, and measure ourselves by results. We Run Safe. We Run Smart. We Run Together. These principles create an environment of high standards, clear ownership, and direct collaboration. We trust data over intuition, move with urgency, and hold each other accountable because winning requires it.

Roadrunner exists to prove that LTL can be better than the industry has settled for. To be the best means we need to think bigger, look outside the box, and question every assumption: too many handoffs, limited visibility, and the quiet belief that “this is just how it works.” We rejected that story. We built a proprietary Smart Network™ for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability. We are the most tech forward company in LTL, and we are not finished widening the gap.

The foundation is already strong. Recognized as one of Built In Chicago’s Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next.

If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.

Quick Apply

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