Top 318 National contact center manager Jobs in Plainfield Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Fulfillment Center Manager
Munch's Supply —Bolingbrook, IL
- Full-time
- Background check
- 6 years
- Microsoft Outlook
- Health savings account
- Paid holidays
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14d
The North Face: Store Manager - Oakbrook Center
VF Corporation —Oak Brook, IL
- $76,800 - $96,000 a year
- Full-time
- 5 years
- Word processing
- Merchandising
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The North Face: Assistant Manager - Oakbrook Center
VF Corporation —Oak Brook, IL
- $24 - $36 an hour
- Full-time
- Word processing
- Merchandising
- Mid-level
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Operations Manager
Crate and Barrel —Romeoville, IL
- $101,000 - $135,000 a year
- Email
- Inventory management
- US work authorization
- Fair chance
- Store discount
- Disability insurance
Commercial Property Manager
The Inland Real Estate Group of Companies —Oak Brook, IL
- $97,589 - $124,426 a year
- Full-time
- Up to 50% travel
- 5 years
- Pass drug screening
- Paid parental leave
- Paid holidays
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10d
Senior Hotel Sales Manager
Q Center —Saint Charles, IL
- Weekends as needed
- Word processing
- Windows
- Hotel
- AD&D insurance
- Paid holidays
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Relationship Manager , Remittance
ICICI Bank New York —Naperville, IL
- Full-time
- In person
- Mid-level
- Office
- Bachelor's degree
- Health insurance
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RN CVOR
MedOp Solutions —Oak Lawn, IL
- $70 an hour
- Weekends as needed
- Acute care
- Surgery
- RN License
- Opportunities for advancement
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Housekeeping Supervisor
Q Center —Saint Charles, IL
- $22 an hour
- Email
- Mid-level
- Hotel
- High school diploma or GED
- AD&D insurance
- Paid holidays
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Commercial Banking Specialist
Old National Bank —Hickory Hills, IL
- $17.00 - $27.50 an hour
- Online Application
- Microsoft Word
- Research
- Mid-level
- Health insurance
- Dental insurance
Retail Merchandising & Display Technician
Channel Partners —Saint Charles, IL
- $21 an hour
- 8 hour shift
- Writing skills
- Merchandising
- Forklift
- Paid training
- Health insurance
COMMUNICATION MANAGER
Atos —Aurora, IL
- 7 years
- Bachelor's degree
- Continuous improvement
- Health savings account
- Dental insurance
Senior Operations Manager
Wayfair —Romeoville, IL
- $138,816 - $159,101 a year
- Full-time
- Analysis skills
- Senior level
- Leadership
Assistant Property Manager- Springs Oswego
JVM Realty Corporation —Oswego, IL
- $24 - $28 an hour
- Mid-level
- Apartments
- Communication skills
- AD&D insurance
- Paid holidays
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JUNIOR CONTACT CENTER TEAM LEAD
TOGA Technology —Naperville, IL
- $19 - $21 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- 2 years
- Communication skills
- Paid holidays
- Dental insurance
14d
Customer Service Manager
Transdev —Tinley Park, IL
- $33.97 - $41.51 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
10d
Student Personnel Officer
Management & Training Corporation —Joliet, IL
- $27.12 an hour
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
General Manager
Transdev —Tinley Park, IL
- $93,371.20 - $115,000.00 a year
- Full-time
- Background check
- Microsoft Excel
- Inventory management
- Disability insurance
- Health insurance
Assistant Service Center Manager
Valvoline Instant Oil Change —Oswego, IL
- Full-time
- Inventory management
- Basic math
- Mid-level
- Paid training
- Paid holidays
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National Contact Center Manager

Pet Butler
Plainfield, IL

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Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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Refine Your Search

national contact center manager jobs in plainfield il

National Contact Center Manager

Fulfillment Center Manager

The North Face: Store Manager - Oakbrook Center

The North Face: Assistant Manager - Oakbrook Center

Operations Manager

Commercial Property Manager

Senior Hotel Sales Manager

Relationship Manager , Remittance

RN CVOR

Housekeeping Supervisor

Commercial Banking Specialist

Retail Merchandising & Display Technician

COMMUNICATION MANAGER

Senior Operations Manager

Assistant Property Manager- Springs Oswego

JUNIOR CONTACT CENTER TEAM LEAD

Customer Service Manager

Student Personnel Officer

General Manager

Assistant Service Center Manager

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