Top 229 Head of Jobs in Plano, Tx

Head of Customer Service
Envirotainer —Irving, TX
- $96,000 - $112,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health savings account
- Health insurance
Quick Apply
12d
Chief Operating Officer Franchise Operations
Special Strong Corporate —Allen, TX
- $200,000 - $250,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Travel
- Paid time off
- Work from home
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Chief Estimator
McKee Utility Contractors, LLC —Dallas, TX
- Full-time
- Background check
- Office
- Databases
- AD&D insurance
- Employee stock purchase plan
Survey Technician (Crew Chief) - Dallas, TX
Blew & Associates, P.A. —Dallas, TX
- $70,000 - $95,000 a year
- Overtime
- Construction site
- Research
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Chief Nursing Officer
Clinical Management Consultants —Dallas, TX
- $166,810 - $220,680 a year
- Full-time
- Inpatient
- Critical & Intensive Care
- Senior level
- Health insurance
- Paid time off
Chief Information Security Officer (CISO) - AI Trainer
DataAnnotation —Dallas, TX
- $50 - $100 an hour
- Part-time
- English
- Bachelor's degree
- Senior level
- Flexible schedule
Quick Apply
Survey Crew Chief - US Based
Phasor Engineering Inc —Dallas, TX
- $75,000 - $105,000 a year
- Full-time
- Construction site
- Mid-level
- Driver's License
- Wellness program
- Disability insurance
Quick Apply
Senior Director, Head of Associate Relations
GEICO —Richardson, TX
- $195,000 - $315,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
Head of Information Risk
Texas Capital Bank —Richardson, TX
- Full-time
- Computer Science
- 11+ years
- Office
- Wellness program
- Paid holidays
POLICE - Assistant Chief of Police
International Leadership of Texas —Richardson, TX
- $113,500 a year
- Full-time
- Microsoft Word
- Background check
- Mid-level
- Health savings account
- AD&D insurance
Head of IT
Verily —Dallas, TX
- $209,000 - $312,000 a year
- Full-time
- Google Workspace
- Azure
- HIPAA
- Health insurance
CHIEF POLICE
International Leadership of Texas —Richardson, TX
- $123,500 a year
- Full-time
- Microsoft Word
- Background check
- Residential
- Health savings account
- AD&D insurance
Head of Communications Americas
Ericsson —Plano, TX
- Spanish
- 11+ years
- English
4d
Head of Customer Support
Obsidian Security —Dallas, TX
- $165,000 - $199,000 a year
- Remote
- Continuous improvement
- Senior level
- Leadership
Quick Apply
Senior Director Chief of Staff - Alliances
NTT Ltd —Plano, TX
- $155,081 - $287,188 a year
- Full-time
- Remote
- 5 years
- Engineering
- Senior level
- Health savings account
- AD&D insurance
Head of People
Corgi Insurance —Dallas, TX
- $160,000 - $230,000 a year
- Full-time
- 3 years
- Senior level
Head of Learning and Enablement
NEON SOLUTIONS SERVICES LLC —Plano, TX
- Master's degree
- 8 years
- Bachelor's degree
Chief of Staff to the Chief Banking Officer
First United Bank & Trust —Plano, TX
- Email
- Office
- Analysis skills
- Senior level
Quick Apply
Head of Claims
ClaimSorted —Dallas, TX
- $180,000 - $250,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Senior level
- Health insurance
Chief Financial Officer
Solis Mammography —Addison, TX
- Remote
- Analysis skills
- Travel
- Organizational skills
- Paid holidays
- Health insurance

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head of jobs near plano, tx

Head of Customer Service

Envirotainer -
Irving, TX

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Job Details

Full-time
$96,000 - $112,000 a year
12 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Managing teams in a customer support role
Customer service
Logistics
English
Frontline customer support management
Team development
Bachelor's degree
Leadership
Call center management

Full Job Description

Job Summary

Envirotainer transports life-saving pharmaceuticals around the world with innovative temperature-controlled solutions.

With 40 years leading the industry, the world's largest pharmaceutical companies trust us to deliver. We offer the widest choice of cold chain solutions with a range of shipment monitoring services, all backed by our extensive global network to get your product to where it needs to be, precisely when it needs to be there.

The Head of Customer Service – Americas is accountable for leading and developing the Americas Customer Experience organization and for delivering consistent, high-quality service performance across the region. We are looking for a person who is deeply customer-facing by instinct and experience. Someone who has personally built credibility with customers, understands what “great service” looks like in practice, and can translate customer needs into commercially sound, operationally executable decisions. The role combines: Customer experience leadership, commercial and financial judgement, performance management, and people leadership.

Responsibilities

Champion the end-to-end customer experience, ensuring consistent delivery of exceptional service across all customer touchpoints.
Analyze customer feedback, satisfaction scores, and service trends to identify opportunities for continuous improvement. Establish and monitor key performance indicators (KPIs) related to customer satisfaction, service quality, and customer effort.
Develop and implement customer experience initiatives that increase customer loyalty, retention, and advocacy. Partner with cross-functional teams to address customer pain points and improve operational processes. Work closely with Logistics, Service Network, Cold Chain Solutions, Finance, and other stakeholders to ensure seamless end-to-end execution and issue resolution.
Identify opportunities to increase customer lifetime value through consultative selling, cross-selling, and upselling strategies.
Coach team members on recognizing customer needs and recommending appropriate products, services, or solutions.
Develop performance metrics and incentive programs that balance customer satisfaction with revenue-generation objectives.
Utilize customer data and analytics to inform service strategies, improve customer retention, and support revenue growth initiatives.
Partner closely with Sales/Commercial to support strategic accounts, contract renewals, and service-level negotiations.
Make balanced decisions that protect service delivery while managing cost-to-serve and operational efficiency.
Drive invoice readiness through strong order quality and disciplined case resolution, supporting accurate and timely billing.
Define, implement, and continuously improve customer service processes, workflows, and operating models to ensure scalability and consistency.
Drive adoption of CRM tools, digital solutions, and automation to improve efficiency, visibility, and data quality.
Foster a culture aligned with Envirotainer’s values: Trustworthiness, Passion, Agility, and Team Spirit.

Experience

Bachelor’s degree (or equivalent experience) in Business, Operations, Supply Chain, or related field is required.
Minimum of 10 years in customer service, operations, or a related environment with increasing leadership responsibility.
Minimum 10 years of people leadership experience, preferably managing multi-location and/or remote teams. Ability to raise capability and standards through coaching and accountability.
Fluent English required; Spanish and/or Portuguese is an advantage.
Experience in logistics, cold chain, pharma, aviation freight, or other time-critical service environments is a strong advantage.
Strong analytical mindset with a track record of improving experience outcomes through data, KPIs, and structured continuous improvement.

Join us as we redefine excellence in customer service! Your leadership will shape memorable client experiences while advancing your career in a vibrant organization committed to growth and innovation.

Pay: $96,000.00 - $112,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

Bachelor's (Required)

Experience:

Customer service: 10 years (Required)
Leadership: 10 years (Required)
Logistics: 5 years (Preferred)
Call center management: 5 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

head of jobs in plano, tx

Head of Customer Service

Chief Operating Officer Franchise Operations

Chief Estimator

Survey Technician (Crew Chief) - Dallas, TX

Chief Nursing Officer

Chief Information Security Officer (CISO) - AI Trainer

Survey Crew Chief - US Based

Senior Director, Head of Associate Relations

Head of Information Risk

POLICE - Assistant Chief of Police

Head of IT

CHIEF POLICE

Head of Communications Americas

Head of Customer Support

Senior Director Chief of Staff - Alliances

Head of People

Head of Learning and Enablement

Chief of Staff to the Chief Banking Officer

Head of Claims

Chief Financial Officer

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