Top 104 Help desk technician Jobs in Plantation, Fl

Help Desk Technician I
JRM Construction Management, LLC —Fort Lauderdale, FL
- Weekends as needed
- Driver's License
- Travel
- In-person
IT Support Specialist
Hose-McCann Communications —Deerfield Beach, FL
- $24.07 - $28.99 an hour
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d
IT Helpdesk Technician
MAPEI —Deerfield Beach, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
7d
Help Desk Technician
Hose-McCann Communications —Deerfield Beach, FL
- $24.07 - $28.99 an hour
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d
IT Technician
Consolidated Water Group, —Coral Springs, FL
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid time off
Quick Apply
8d
IT Service Desk Technician Tier 2 - Hybrid Boca Raton Florida
Flagler Technologies LLC —Boca Raton, FL
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 4 years
- Dental insurance
- Paid time off
Quick Apply
IT Helpdesk Technician
MAPEI Corporation —Deerfield Beach, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
7d
Info Systems Technician II
Space Coast Credit Union —Miramar, FL
- $66,650 - $70,583 a year
- Monday to Friday
- Pass drug screening
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Quick Apply
2d
Service Desk Technician
Flagler Technologies LLC —Boca Raton, FL
- $50,000 - $65,000 a year
- Email
- Hybrid work
- Mid-level
- Office
- Windows
- Dental insurance
- Paid time off
Quick Apply
Helpdesk Tier 3
TGIPOWER LLC —Boca Raton, FL
- $80,000 - $90,000 a year
- Full-time
- 6 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Info Systems Technician I
SPACE COAST CREDIT UNION —Miramar, FL
- $58,510 - $61,962 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Quick Apply
2d
IT Technician L1
COMSYS —Pompano Beach, FL
- Mid-level
- Windows
- Communication skills
- Health insurance
- Dental insurance
IT Specialist
MES Life Safety —Hallandale Beach, FL
- $60,000 - $80,000 a year
- 8 hour shift
- Mid-level
- Office
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
6d
IT Helpdesk Technician
Hose-mccann Telephone Co. —Deerfield Beach, FL
- Full-time
- Computer Science
- Mid-level
- Windows
Quick Apply
13d
Support Help Desk Analyst
FMS Solutions Holdings —Fort Lauderdale, FL
- Azure
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Service Desk Technician
Sage Dental —Boca Raton, FL
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Office
Technician, IT Concierge
Breezeline —Miramar, FL
- Full-time
- Google Workspace
- Mid-level
- Analysis skills
- On-the-job training
Senior Help Desk Technician II
Contact Government Services, LLC —Miami, FL
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Miami, FL
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Octagon Talent Solutions —Fort Lauderdale, FL
- Contract
- Computer Science
- Mid-level
- High school diploma or GED
Quick Apply

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Help Desk Technician I

JRM Construction Management, LLC -
Fort Lauderdale, FL

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Job Details

Qualifications

Cloud identity and access management (IAM)
Knowledge management
IT user and group management
Phone communication
Procedural guides
IT asset management
Standard Operating Procedures (SOPs) implementation
Laptop (troubleshooting support)
Peripheral setup
Firmware
Operating system updates
Incident Escalation
Virtualization tools
Driver's License
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration
Azure AD
Customer support ticket management
Desktop applications
Vendor communication
Customer service knowledge base
MFA
Productivity software
Phone triage
Online help documentation
Technical support via email

Full Job Description

Company Overview

JRM is one of the top General Contracting and Construction Management Firms with over a decade of trusted experience. Headquartered in New York City with offices in New Jersey, California, and Florida, JRM delivers the highest quality services to clients that include City, State & Federal Agencies, Fortune 500 corporations, respected property owners & developers, major law firms, media & tech firms, leading luxury retailers, renowned hospitality groups, life sciences & healthcare organizations, and financial services firms. JRM knows that dedicated, accomplished employees are the heart of any successful enterprise. We are focused on maintaining a diverse, inclusive, and authentic workplace and are always looking to add passionate personnel to our teams across the US.

Job Summary

The Help Desk Technician provides technical support to both onsite and remote employees. Responsibilities include first-line troubleshooting, device setup, account administration, and accurate ticket documentation. Issues beyond Tier 1 scope should be escalated to Tier 2 in accordance with established SOPs and SLAs.

Responsibilities and Duties

Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
Contribute KB articles and improve runbooks based on resolved tickets.

Qualifications and Skills

1–2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
Experience with Active Directory user administration and a modern ticketing system.
Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
Willingness to learn, follow SOPs, and escalate appropriately.
Valid driver's license for occasional site travel preferred.

Computer Systems

Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies
Proficient with Windows 10, Windows 7, and Microsoft Office suite

Working Conditions

On site support with some remote assistance.
Occasional nights/weekends for planned work.
Ability to lift/move up to ~25–35 lbs (monitors, small printers).

#LI-OnSite

All qualified applicants will receive consideration for employment at JRM without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

The salary range listed in job postings reflects the Company's good-faith estimate at the time of posting. Actual compensation may vary based on factors such as position tier, geographic location, work experience, market conditions, education/training, and skills.

For more information on how JRM Construction Management collects and uses your personal information, reference our Privacy Policy.

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Refine Your Search

help desk technician jobs in plantation, fl

Help Desk Technician I

IT Support Specialist

IT Helpdesk Technician

Help Desk Technician

IT Technician

IT Service Desk Technician Tier 2 - Hybrid Boca Raton Florida

IT Helpdesk Technician

Info Systems Technician II

Service Desk Technician

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Info Systems Technician I

IT Technician L1

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IT Helpdesk Technician

Support Help Desk Analyst

Service Desk Technician

Technician, IT Concierge

Senior Help Desk Technician II

Senior Help Desk Technician

IT Support Technician

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