Client Services | Concord, CA | Full Time and Part Time | From $19.00 to $22.00 per hour
Location: The Veranda in Concord
Anticipated Opening in October 2026
About FACE FOUNDRIÉ:
FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment.
FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 70+ locations open and is continuing to expand nationwide.
JOB DESCRIPTION:
Be the face of glowing skin and unforgettable client experiences.
At FACE FOUNDRIÉ, our Front Bar Receptionists are more than just the first hello — they set the tone for every guest’s visit, making sure each person feels welcomed, cared for, and inspired to return. If you thrive in a fast-paced, beauty-forward environment and love connecting with people, this role is for you.
Who You Are:
You are the kind of person who lights up a room the moment you walk in. You thrive in a fast-paced, people-first environment and genuinely enjoy making others feel seen and cared for. You are as comfortable recommending a product as you are keeping a busy schedule running smoothly. You are detail-oriented, reliable, and you bring a polished, professional presence to every interaction. You take pride in creating experiences — not just transactions — and you know how to balance warmth with efficiency. Whether it’s greeting a client, supporting your teammates, or jumping in to help at an event, you show up ready to make the day flow better for everyone.
Operations:
Greet every client warmly, set them at ease, and maintain the high service standards FACE FOUNDRIÉ is known for.
Meet or exceed sales goals during scheduled, paid work hours — including memberships, products, service add-ons and monthly promotions.
Arrive on time, prepared for your shift, and dressed in FACE FOUNDRIÉ professional attire (All Black attire with soft soled shoes)
Manage the client flow by checking guests in/out and keeping appointments running smoothly. Recommend and demonstrate products that match each client’s needs. Follow all safety, sanitation, and hygiene procedures; ensure compliance with all state board regulations.
Attend paid, mandatory training sessions and team meetings.
Accurately record all time worked and comply with California rest and meal break requirements.
Front Bar Receptionists spend the majority of their time standing.
Become an expert at point of sales Boulevard. Manage bookings to maximize bookings.
Call clients that have not confirmed their next day’s booking and to rebook clients and utilize Axel for client communication.
Ability to work as a team player with all staff, especially esthetician support.
Housekeeping:
Keep the store sparkling clean and fully stocked throughout your shift. Including the treatment area, dispense room, back room and retail space of the store, including all mirrors and retail space windows.
Support esthetician staff by getting the treatment rooms ready with hot towels, warmers turned on, disinfectant solution poured, wax pots turned on, white noise turned on at the beginning of each day.
Wash and fold towels/sheets; stock Esthetician stations with hot towels, clean linens, and supplies.
Replenish cleaning supplies and notify the manager when inventory runs low.
Maintain bathroom cleanliness and ensure it’s always stocked.
Empty treatment station garbage cans and replace trash bag. All garbage taken to garbage bins at the end of each shift.
Closing shifts turn off warmers, wax pots, white noise machines. Make sure the kitchen area and back-room areas are clean. Turn off the computer, lights, bring in Sandwich Board, and lock the doors.
Inventory:
Assist with unpacking shipments, entering products into our POS system, and stocking retail shelves. Lift up to 25 lbs (reasonable accommodations available as required by law).
Inventory Retail products. Communicate with the manager about product and supply needs.
Restock retail products on shelves when items are sold
Marketing Support:
Support the team in bringing our brand to life — help with in-store promotions, branded social media content during your shift, and local events.
Prepare materials for national and local promotions and assist in setting up displays.
Participate in off-site pop-ups to connect with new clients and share the FACE FOUNDRIÉ experience.
All marketing work is performed during paid hours — no posting from personal accounts or working off the clock.
Participate in Photo and Video content to be used on Social Media platforms.
Participate in "in-house marketing events"
Experience & Skills:
1+ year of guest service experience required.
Sales or retail experience preferred.
Salon/spa or wellness experience is a plus.
Strong communication skills and a naturally welcoming presence.
Strong phone skills
Job Type & Schedule:
Part-time or full-time positions available.
Must be available to work weekends, evenings, and some holidays.
Education: High school diploma or equivalent.
Why You’ll Love Working Here
You will be part of a supportive, beauty team that celebrates wins together. You’ll learn industry-leading skincare knowledge, gain sales confidence, and grow with a national brand.
You’ll be the friendly, trusted face clients look forward to seeing every visit.
You will take pride in creating experiences — not just transactions — and you know how to balance warmth with efficiency. Whether it’s greeting a client, supporting your teammates, or jumping in to help at an event, you show up ready to make the day flow better for everyone.
