Work Mode: Onsite
Location: Kohler, WI
Opportunity
Provides highly confidential administrative, operational, and organizational support to the Director of Kohler Waters Spas and the Wellness leadership team. Serves as a strategic business partner responsible for coordinating administrative functions, supporting operational processes, managing payroll activities, maintaining business systems, and ensuring efficient execution of department initiatives across all Kohler Waters Spa and Wellness locations.
This position requires exceptional organizational skills, technical proficiency, sound judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced luxury hospitality and wellness environment.
Specific Responsibilities:
Executive & Administrative Support
- Provide administrative support to the Director of Kohler Waters Spas and Wellness leadership team.
- Manage calendars, meetings, travel arrangements, correspondence, and departmental communications.
- Prepare reports, presentations, meeting materials, agendas, and follow-up documentation.
- Handle confidential business information with the highest level of discretion.
Coordinate department events, leadership meetings, recognition programs, and business initiatives.
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Technology & Business Systems Support
- Utilize and promote AI tools and technology solutions to improve efficiency and productivity.
- Serve as a resource for Microsoft Office applications and department technology systems.
- Process orders and procure supplies through EPro, CCI, purchase orders, and related purchasing systems.
- Maintain departmental records, files, and reporting systems.
Support operational and administrative technology initiatives as assigned.
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Payroll & Associate Administration
- Process and administer payroll activities for therapists and guest service associates across all four Kohler Waters Spas and Wellness locations.
- Maintain payroll records and ensure accuracy of data submissions.
- Partner with management and Human Resources to support employee-related administrative needs.
Support onboarding, training coordination, and associate communication efforts.
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Operations Support
- Serve as Manager on Duty (MOD) as assigned.
- Support daily spa operations by coordinating administrative and operational processes.
- Assist leadership in monitoring operational priorities, departmental initiatives, and business objectives.
- Coordinate cross-functional communication among spa locations and support departments.
Support continuous improvement initiatives and process enhancements.
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Resort Suite & Revenue Systems Administration
- Maintain knowledge and administration of Resort Suite systems.
- Qualify therapists within Resort Suite and ensure appropriate therapist level assignments.
- Review and correct therapist commission calculations based on assigned service levels and business requirements.
Assist with system maintenance, troubleshooting, and process documentation.
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Financial & Purchasing Support
- Create and process purchase orders.
- Update Monthly Financial PP slides for the Monthly financial review meeting.
- Track departmental expenses and assist with budget-related reporting.
- Coordinate vendor communication and purchasing activities.
- Ensure accurate recordkeeping of purchases and approvals.
This is a full-time position working weekends and weekdays. Hours 8:00 am - 5:00 pm.
Skills/Requirements
Education
- Minimum of High School Diploma.
Equivalent combination of education and experience considered.
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Experience
- 3–5 years of progressively responsible administrative support experience.
- Experience supporting senior leaders preferred.
- Experience in hospitality, wellness, retail, or service operations preferred.
- Payroll processing experience strongly preferred.
Experience with business systems, reporting tools, and purchasing platforms preferred.
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Knowledge, Skills & Abilities
- Advanced proficiency with Microsoft Office Suite.
- Ability to learn and effectively utilize AI tools and emerging technologies.
- Strong organizational, planning, and project coordination skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities while meeting deadlines.
- Strong analytical and problem-solving skills.
- Ability to handle confidential information with discretion.
- High attention to detail and accuracy.
Ability to work independently and collaboratively across multiple teams and locations.
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Preferred Competencies
- Executive partnership and relationship management.
- Operational and business process coordination.
- Payroll administration.
- Hospitality and guest-service excellence.
- Technical adaptability and continuous learning.
- Strategic thinking and initiative.
- Accountability and execution excellence.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $25.80 - $38.70. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected]. Kohler Co. is an equal opportunity/affirmative action employer.
