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Customer Service Representative

Aqua Gulf -
Winter Haven, FL

Quick Apply

Job Details

Full-time
$40,000 - $45,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Microsoft Excel
Customer relationship building
Microsoft Outlook
High school diploma or GED
Stakeholder relationship building

Full Job Description

Customer Service Representative (Remote)

Remote Opportunity | Open to Candidates in Texas, Florida, Georgia, and North Carolina

Deliver Exceptional Service. Build Strong Relationships. Drive Customer Success.

At Aqua Gulf, we do more than move freight—we deliver reliable transportation and logistics solutions that keep businesses moving. Our success is built on outstanding customer service, operational excellence, and strong customer partnerships.

We are seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who enjoys problem-solving, relationship building, and supporting customers throughout the transportation process.

If you thrive in a fast-paced environment and are passionate about creating positive customer experiences, we'd love to hear from you.

Compensation

Salary Range: $40,000 - $45,000 per year

Compensation will be determined based on experience, qualifications, and overall fit for the role.

Location & Schedule

Remote Position

Candidates must reside in one of the following states:

Texas
Florida
Georgia
North Carolina

Schedule

Full-Time
Monday through Friday
8:00 AM – 5:00 PM
Occasional flexibility may be required based on business needs

Position Summary

As a Customer Service Representative, you will serve as a primary point of contact for customers, ensuring a seamless experience from shipment pickup through final delivery.

You will work closely with customers, dispatch, drivers, operations, and internal teams to provide shipment updates, resolve service concerns, answer inquiries, and support daily transportation operations.

The ideal candidate is proactive, detail-oriented, customer-focused, and comfortable working independently in a remote environment.

Why Join Aqua Gulf?

Remote Work Opportunity
Competitive Salary
Career Growth Opportunities
Comprehensive Benefits Package
Collaborative Team Environment
Stable and Growing Organization
Customer-Focused Culture
Opportunity to work closely with operations and leadership teams

Key Responsibilities

Customer Service & Relationship Management

Serve as a primary point of contact for customer inquiries, shipment updates, and service requests
Build and maintain strong customer relationships through proactive communication
Provide accurate and timely information regarding shipments, delays, and service concerns
Respond to customer inquiries via phone, email, and other communication channels
Deliver a professional, responsive, and customer-focused experience

Problem Resolution & Service Recovery

Investigate and resolve customer concerns in a timely and professional manner
Collaborate with operations, dispatch, and leadership teams to identify solutions
Escalate service issues when appropriate while keeping customers informed throughout the process
Maintain accurate documentation of customer interactions and resolutions

Operational Support

Monitor shipment activity and freight movement
Assist with shipment tracing and delivery follow-up
Coordinate with dispatch, drivers, and operations teams to support customer needs
Maintain accurate customer records and shipment information
Support billing, documentation, and service-related inquiries

Continuous Improvement

Identify opportunities to improve the customer experience
Communicate customer feedback and trends to leadership
Participate in training and process improvement initiatives
Support a culture of teamwork, accountability, and service excellence

Qualifications

1+ year of customer service, customer support, account management, client services, or call center experience
Strong communication, relationship-building, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and organizational skills
Proficiency with Microsoft Office, including Outlook, Word, and Excel
Experience using CRM, customer service, ticketing, or business software systems preferred
Experience in transportation, logistics, freight, supply chain, or distribution environments preferred
Ability to work independently in a remote environment
High school diploma or equivalent
Must be legally authorized to work in the United States

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term and Long-Term Disability
Employee Assistance Program (EAP)
401(k) with Company Match
Paid Time Off
Paid Holidays
Professional Development Opportunities
Additional Voluntary Benefits

Apply Today

If you're looking for an opportunity to combine customer service, relationship management, problem-solving, and operational support while working remotely, we encourage you to apply today.

Join Aqua Gulf and help deliver the exceptional service our customers depend on every day.

Aqua Gulf is an Equal Opportunity Employer, Affirmative Action Employer, and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Carlile is a drug-free workplace and participates in E-Verify.

Quick Apply

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I want to receive the latest job alert for call center representative in polk county fl

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Customer Service Representative (Remote)

Remote Opportunity | Open to Candidates in Texas, Florida, Georgia, and North Carolina

Deliver Exceptional Service. Build Strong Relationships. Drive Customer Success.

Compensation

Location & Schedule

Remote Position

Schedule

Position Summary

Why Join Aqua Gulf?

Key Responsibilities

Customer Service & Relationship Management

Problem Resolution & Service Recovery

Operational Support

Continuous Improvement

Qualifications

Benefits

Apply Today

Join Aqua Gulf and help deliver the exceptional service our customers depend on every day.