Top 9 Help desk analyst Jobs in Pompano Beach, Fl

Help Desk Analyst
Gemaire Distributors, LLC —Deerfield Beach, FL
- Weekends as needed
- Hybrid work
- Spanish
- Computer science
- Computer Science
Quick Apply
3d
Support Help Desk Analyst
FMS Solutions Holdings —Fort Lauderdale, FL
- Azure
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
IT Analyst I
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Research
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
Quick Apply
13d
IT Service Desk Analyst
Twin-Star International Inc —Boca Raton, FL
- Computer science
- Computer Science
- 5 years
Quick Apply
MSSP Analyst L1
SilverSky —Fort Lauderdale, FL
- Microsoft Outlook
- Computer literacy
- 11+ years
Quick Apply
14d
Helpdesk Support (Nightshift 11PM-8AM)
VITAS Healthcare —Miramar, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
End User Support Specialist - 2nd Shift
Ryder System —Opa-locka, FL
- $62,000 - $70,000 a year
- Full-time
- Bilingual
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance

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Service Assurance Agent
BCN Telecom —Boca Raton, FL
Generate tickets on BCN's system for telephone calls and emails received from customers and partners. Repair agents are required to troubleshoot issues on…
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IT/AV Support, Photographer & Videographer
MOSIDA, LLC —Miami, FL
The majority of your time will be spent on the museum floor helping visitors, photographing and filming memorable experiences, creating content for MOSIDA's…
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Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
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12d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
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help desk analyst jobs near pompano beach, fl

Help Desk Analyst

Gemaire Distributors, LLC -
Deerfield Beach, FL

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Job Details

3 days ago

Qualifications

Desktop computer repair
Network troubleshooting
iOS support
Laptop (troubleshooting support)
iOS
Equipment troubleshooting
Printer (troubleshooting support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Desktop applications
WAN
Productivity software
Desktop administration
Antivirus software
Peripheral hardware support

Full Job Description

Duties and Responsibilities

Answer incoming customer calls and manage trouble tickets.
Troubleshoot software and hardware issues both in person and via phone.
Escalate support calls to the supervisor when necessary.
Install and configure applications and operating system software and upgrades.
Train end users in the effective use of equipment and software.
Monitor network and system health to ensure optimal performance.
Fully track and document all calls and requests.
Produce service request/problem incident reports and initiate follow-up actions to ensure timely resolution and closeout.

Track all action items and referrals through to resolution.
Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders.
Maintain and seek knowledge about current industry-wide support practices and their potential impact on the support business.

Stay updated on the latest in desktop and laptop hardware, software applications, and networking systems.

Maintain flexibility and adaptability to meet the evolving needs of the organization.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

Proficient in configuring Windows 11, iOS, and MacOS
Working knowledge of Microsoft Office suite products and antivirus/spam software.
Experience troubleshooting laptops, desktops, tablets, and printer issues in a LAN/WAN environment.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills.
Effective organizational and time management skills.
Flexibility to work evening and weekend hours, with on-call availability.
Ability to lift up to 30 pounds.

Preferred Qualifications

CompTIA A+ certification
Bilingual (English/Spanish) is a plus.

Education/Experience Requirements

Preferred 2 Year / associate degree

Degree in Computer Science, MIS, or a related field preferred.

Language Requirements

Preferred English and Spanish

Work Environment Details: Office Setting. Work Schedule: Hybrid Schedule, working 3 days minimum at the office/branch a week.

Physical Demands Demand Frequency

Sedentary – Lifting 0-10 pounds - Occasional

Light Lifting – 10-20 pounds - Occasional

Moderate Lifting – 20 to 50 pounds - Occasional

Heavy Lifting – 50 to 100 pounds - Never

Pulling/Pushing, Carrying - Occasional

Reaching or working above shoulder - Occasional

Walking - Occasional

Standing - Occasional

Sitting - Constant

Stooping - Never

Kneeling - Never

Repeated Bending - Never

Climbing - Never

Desk Work/Computer use/Telephone use - Constant

Operating a motor vehicle - Never

Operating a commercial vehicle Never

Operating warehouse equipment, forklift, baseloid lift etc - Never

Other – Talk, Drive, visit customers etc. - Never

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Requirements:

Business Title: Help Desk Technician

Objective

Serve as the first point of contact for technical assistance, delivering a customer-friendly experience to both internal corporate staff and field/in-house customers. The Help Desk Technician provides first-line support by installing, configuring, and troubleshooting operating systems, software applications, desktop, and laptop hardware. This role supports everyday business operations by identifying and resolving end-user issues quickly, ensuring systems remain available and minimizing downtime. The ideal candidate demonstrates strong problem-solving skills, clear and professional communication, and the ability to build positive working relationships while providing technical guidance. A strong working knowledge of desktop and laptop components, application functionality, and network/connectivity fundamentals is essential to effectively diagnose issues and escalate complex problems when necessary.

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Refine Your Search

help desk analyst jobs in pompano beach, fl

Help Desk Analyst

Support Help Desk Analyst

IT Analyst I

IT Service Desk Analyst

MSSP Analyst L1

Helpdesk Support (Nightshift 11PM-8AM)

End User Support Specialist - 2nd Shift

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