Top 47 client success Jobs in pompano beach fl

Client Relationship Manager - Remote
HCM Unlocked —Boca Raton, FL
- $90,000 - $95,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
8d
Client Success Representative (Remote)
Demand.com —Boca Raton, FL
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Concierge
MPB Health —Boca Raton, FL
- $45,000 a year
- Full-time
- Hybrid work
- Background check
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
Associate Director of Customer Success
Answering Service Care —Margate, FL
- $100,000 a year
- Full-time
- 7 years
- Office
- Bachelor's degree
- Paid training
- Dental insurance
Customer Success Specialist
ALTO USA LLC —Boynton Beach, FL
- $60,000 - $72,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
10d
IT Project Manager/Customer Success Manager
TGIPOWER LLC —Boca Raton, FL
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Health insurance
- 401(k)
Quick Apply
VP of Client Implementation & Integration
Coronis Health —Delray Beach, FL
- $200,000 - $225,000 a year
- Full-time
- Remote
- 11+ years
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
B2B Customer Care Associate - Career Opportunity
OES Global Inc. —Pompano Beach, FL
- $17.50 - $19.00 an hour
- Office
- Entry level
Quick Apply
Customer Success Manager
ITrade STEM —Fort Lauderdale, FL
- Contract
- Remote
- Mid-level
- Finance
- Bachelor's degree
Quick Apply
Client Partner
Brainlabs —Boca Raton, FL
- $175,000 - $230,000 a year
- Full-time
- 11+ years
- Office
- US work authorization
Bilingual Customer Service Representative
Community Choice Financial Family of Brands —Fort Lauderdale, FL
- $15.50 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
Customer Success Manager
EverDriven —Fort Lauderdale, FL
- $88,000 - $105,000 a year
- Remote
- 5 years
- Mid-level
- Business development
- Paid holidays
- Disability insurance
Quick Apply
16h
MSP - Technical Customer Success Manager (On-Site)
Computer Business Solutions —Pompano Beach, FL
- $50,000 - $60,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Success Leader
626 —Boca Raton, FL
- $47,000 - $55,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
9d
Head Trainer & Client Success Manager
Summit Health & Fitness —Boca Raton, FL
- $70,000 - $115,000 a year
- Full-time
- 3 years
- High school diploma or GED
- In-person
- Gym membership
Quick Apply
10d
Clinical Client Success Manager
MPOWERHealth —Fort Lauderdale, FL
- Microsoft Word
- Microsoft Excel
- Office
Quick Apply
3d
Customer Success Specialist
Petmed Express Inc —Delray Beach, FL
- Hybrid work
- Google Workspace
- Research
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Client Success Associate
Provenance Wealth Advisors —Fort Lauderdale, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Customer Service Success & Operations Assistant- Ecommerce Company
DMSO Store Inc. —Fort Lauderdale, FL
- From $17 an hour
- Full-time
- Background check
- English
- Office
- Dental insurance
- 401(k)
Quick Apply
Client Onboarding Coordinator
Cardone Enterprises Inc —Aventura, FL
- $24 - $25 an hour
- Email
- Google Workspace
- Mid-level
- Leadership
- Health insurance
- Dental insurance
Quick Apply

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Client Relationship Manager - Remote

HCM Unlocked -
Boca Raton, FL

Quick Apply

Job Details

Full-time
$90,000 - $95,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan
Pet insurance

Qualifications

Mid-level
3 years
Analysis skills
Presentation skills
Human capital management
Leadership
Communication skills

Full Job Description

Position Overview

The Client Relationship Manager role is crucial in ensuring our clients’ expectations are met while building strong, lasting business relationships. The CRM will act as a bridge between the client and internal teams, advocating for client success by ensuring the client feedback is heard and addressed throughout the organization. The CRM will strive to enhance client satisfaction, retention, and business growth through strategic account management and exceptional service delivery.

Key Responsibilities | Essential Job Functions

Client Relationship Management:

Develop a deep understanding of client goals and business objectives, positioning HCM software optimization as a strategic solution.
Act as the client’s advocate within the organization, ensuring their needs are prioritized and met. Serve as the voice of the client within the organization.
Build and maintain strong relationships with client leadership to enhance their experience and satisfaction.
Develop and implement effective strategies for client retention and satisfaction, utilizing feedback to drive continuous improvement.
Recognize and celebrate client milestones to strengthen relationships.

Client Success Strategies:

Own a book of complex client engagements, ensuring that Key Performance Indicators are met or exceeded while efficiently using internal tools and resources.
Utilize analytics to monitor client health scores, track engagement metrics, and identify at-risk clients for targeted retention efforts.
Proactively detect potential issues to client relationships and establish action plans to mitigate risks, collaborating with cross-functional teams as necessary.
Identify opportunities to improve internal processes and efficiencies to drive financial success of the client relationship.

Internal Collaboration:

Serve as an informal leader within the organization by mentoring and guiding colleagues, fostering a collaborative and high-performing environment.
Build strong cross-functional relationships to address client needs effectively and ensure transparency across teams.
Track and monitor request turnaround times, budgets, and deliverables, keeping all stakeholders informed and accountable as applicable.
Effectively manage client escalations, ensuring prompt resolution of issues while maintaining clear communication with all parties involved. Develop action plans to address concerns and prevent future occurrences.
Partner with the sales team to identify upsell or cross-sell products/services opportunities.

Value Add Services:

Stay informed on industry trends and major competitor activities and initiatives, providing valuable insights and recommendations to clients.
Prepare and present Executive Business Reviews (EBRs) to key decision-makers, highlighting successes, future initiatives, and opportunities for growth.

Qualifications, Education, and Experience

3-5 years of experience in the HCM industry, client relationship management, project management, program management, or a similar role preferred.
Enthusiasm for driving positive changes and delivering exceptional client experiences.
Strong sense of ownership; ability to be empathetic towards the client when faced with tough conversations. Being able to tailor messages to all audiences.
Exceptional written and verbal communication skills.
Strong analytical skills with the ability to leverage data for decision-making.
Proficiency in basic MS Office tools (Word, Excel, Outlook, PowerPoint).
Experience preparing and presenting to executive-level stakeholders.

Key Performance Indicators (KPIs)

Net Promoter Score (NPS): Measure client loyalty and likelihood to recommend our services.
Client Satisfaction: Assess client satisfaction ratings based on client feedback and surveys.
Client Retention Rate: Track the percentage of clients retained over a specific period.
Book of Business: Monitor the revenue-generating client list, focusing on managing complexity and annual contract value.

Cognitive and Physical Demands

Daily/majority of the day: sitting, computer work, screen time, keyboarding, typing, wrist flexing/extension and other repetitive movements
Daily/consistent: Use of professional judgement in alignment with HCM Unlocked values and policies, ability to communicate effectively verbally and written, translate high level instructions into an executable process flow, and to complete medium to large projects with minimal assistance and supervision.
Frequently: Learning new software applications and recalling important processes

Compensation & Benefits

The salary range for this position is $90,000-$95,000 per year. This range is based on relevant experience, skills, qualifications, and market data, and represents our good faith estimate at the time of posting. We offer a comprehensive benefits package including health insurance (medical, dental, vision, and life), voluntary benefits, pet insurance, retirement plan, and PTO.

Our commitment to an inclusive workplace

HCM Unlocked is an Equal Opportunity Employer committed to maintaining a workplace that is free from harassment and discrimination of any kind. We value and respect the unique differences of our employees, recognizing that diversity fosters innovation, drives curiosity, and contributes to the overall success of our organization.

We provide equal employment opportunities to all individuals regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or any other characteristic protected by applicable laws or regulations. HCM Unlocked is committed to providing reasonable accommodations for applicants and employees with disabilities to ensure equal access to employment opportunities.

HCM Unlocked participates in the E-Verify Employment Verification Program.

Quick Apply

Refine Your Search

client success jobs in pompano beach fl

Client Relationship Manager - Remote

Client Success Representative (Remote)

Customer Concierge

Associate Director of Customer Success

Customer Success Specialist

IT Project Manager/Customer Success Manager

VP of Client Implementation & Integration

B2B Customer Care Associate - Career Opportunity

Customer Success Manager

Client Partner

Bilingual Customer Service Representative

Customer Success Manager

MSP - Technical Customer Success Manager (On-Site)

Customer Success Leader

Head Trainer & Client Success Manager

Clinical Client Success Manager

Customer Success Specialist

Client Success Associate

Customer Service Success & Operations Assistant- Ecommerce Company

Client Onboarding Coordinator

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