Office Administrator / Order Processing Coordinator
Prestige Import Group – Deerfield Beach, FL
Full-Time | Monday – Friday | 9:30 AM – 6:30 PM
Salary: $50,000 per year
Prestige Import Group is a well-established importer and distributor of premium cigar accessories and humidors with over 20 years in business. We are seeking an experienced Office Administrator to join our team.
This is not a repetitive desk job. Every day involves a wide variety of responsibilities, and the ideal candidate must be comfortable managing multiple priorities in a fast-paced office environment. If you enjoy staying busy, solving problems, helping customers, and keeping operations running smoothly, this could be an excellent long-term career opportunity.
Primary Responsibilities
- Process customer orders accurately and efficiently
- Answer inbound customer phone calls and customer service emails
- Provide professional, friendly, and knowledgeable customer support
- Prepare customer invoices, process customer payments, charge credit cards, and post payments in QuickBooks
- Process vendor invoices and assist with accounts payable
- Coordinate purchasing and inventory-related tasks
- Prepare daily shipments using UPS, FedEx, USPS, and LTL freight carriers
- Print shipping labels and work closely with our warehouse staff to coordinate accurate and timely daily shipments
- Schedule freight shipments and communicate with freight carriers and customers
- Process warranty claims, freight claims, damage claims, customer returns, and other service-related issues
- Assist with Amazon FBA shipments and other online marketplace fulfillment
- Learn our product line to effectively assist customers with questions and product recommendations
- Work closely with our sales, warehouse, purchasing, and management teams to ensure smooth day-to-day operations
- Perform general office administrative duties and assist with special projects as needed
Qualifications
The ideal candidate should have experience in most of the following areas:
- Office administration
- Customer service
- Well-spoken, articulate, and able to handle customer service matters professionally and confidently.
- Order processing
- QuickBooks (including invoicing, payment posting, and general bookkeeping functions)
- Credit card payment processing
- Shipping through UPS, FedEx, USPS, and LTL freight carriers
- Inventory, purchasing, or logistics
- Amazon Seller Central, Amazon FBA, or other online marketplace experience (preferred)
- Microsoft Outlook, Word, and Excel
- Strong computer skills with the ability to quickly learn new software
We Are Looking For Someone Who Is
- Highly organized and exceptionally detail-oriented
- Able to successfully multitask and manage numerous responsibilities throughout the day
- Comfortable working in a fast-paced environment
- Friendly, upbeat, professional, and well-spoken
- Comfortable communicating with customers by phone and email
- A strong problem solver with excellent organizational skills and good common sense
- Dependable, punctual, and trustworthy
- Able to work independently while also being an effective team player
- Comfortable learning new products and business processes
- Proficient with computers and possesses strong typing skills (40+ WPM preferred)
Why Join Prestige Import Group?
We are a stable, growing company that offers a professional yet relaxed work environment where employees play an important role in the success of the business. This position offers a diverse range of responsibilities, making every day different while providing opportunities to continually learn, grow, and expand your skill set.
If you're looking for a long-term career where your organizational skills, customer service experience, QuickBooks knowledge, and ability to multitask will be valued, we'd love to hear from you.
Please submit your resume for consideration. Qualified applicants may be subject to a background check.
Pay: From $50,000.00 per year
Work Location: In person
