Top 20 Call center representative Jobs in Pontiac Il

Customer Service Rep - National Sales
US Foods, Inc. —Streator, IL
- $20 - $31 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Disability insurance
5d
Bilingual Customer Service Representative (Spanish/English) – Streator, IL
AllianceOne Inc. —Streator, IL
- $15.50 an hour
- Email
- Background check
- Spanish
- Computer literacy
- Paid training
- Health savings account

More jobs to discover

Find similar jobs that you might be interested in.

CSR/Shipping Clerk
Southshore Enterprises, Inc. —Normal, IL
Southshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any…
$20 an hour
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Bourbonnais, IL
In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call…
$17.00 - $18.50 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
Quick Apply
Collection Representative
Meridian Servicing —Dublin, OH
Receive inbound and make outbound calls collecting outstanding receivables. Confer with customers by telephone to determine reasons for overdue payments and to…
From $16 an hour
5d

Show more jobs in cities nearby

I want to receive the latest job alert for call center representative in pontiac il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near pontiac il

Customer Service Representative jobs in Streator, IL

Remote Work From Home Customer Service jobs in Bronx, NY

Bilingual Customer Service Associate jobs in Mexia, TX

Part Time Customer Service jobs in Chicago, IL

Bilingual Customer Service Associate jobs in Humacao, PR

Bilingual Customer Service Associate jobs in Hackensack, NJ

Clinical Research Associate jobs in Raleigh, NC

Customer Service jobs in Macon, GA

Bilingual Customer Service Associate jobs in Lake Elsinore, CA

Customer Service Representative jobs in Silver Spring, MD

Airport Passenger Service Agent jobs in Denver, CO

Customer Service jobs in Staten Island, NY

Customer Service Representative jobs in Port Saint Lucie, FL

Healthcare Customer Support Remote jobs in Connecticut

Customer Service Representative jobs in St. Louis, MO

Customer Service Representative jobs in Elgin, IL

Customer Service Rep - National Sales

US Foods, Inc. -
Streator, IL

Apply Now

Job Details

Full-time
$20 - $31 an hour
5 days ago

Benefits

Employee stock purchase plan
Disability insurance
Paid time off
Life insurance
Retirement plan

Qualifications

Microsoft Word
Microsoft Outlook
Customer returns handling
Phone communication
Word embeddings
High school diploma or GED

Full Job Description

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

BASIC PURPOSE
Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.

Hours/days for this role are Sunday – Thursday Hours are 8AM-4:30PM or 8:30AM-5PM

ESSENTIAL RESPONSIBILITIES
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.

Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.

Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.

Respond to product inquiries from customers. Share new or additional services or products with customers.

Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Contact all customers affected by product recalls and withdrawals.

Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

This role adheres to a designated schedule, which includes set workdays, start and end times.

RELATIONSHIPS
Internal: Sales, Operations / Distribution / Support
External: Customers

QUALIFICATIONS
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.

Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.

Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.

This role will also receive overtime compensation, >

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$20 - $31

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***

Apply Now

Refine Your Search

call center representative jobs in pontiac il

Customer Service Rep - National Sales

Bilingual Customer Service Representative (Spanish/English) – Streator, IL

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for call center representative in pontiac il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected