About Hotard Shuttle:
We have been in business for over 80 years. The Hotard family began providing transportation to Louisiana residents in 1935, and we've stayed in business by delivering a superior passenger experience through impeccable service. We take pride in being Louisiana's #1 provider of group transportation. We know our clients have many transportation options, but it's our people that set us apart and keep our clients smiling. From our CEO on down, at Hotard Coaches we work as a team to meet goals and help each other achieve more. Employees are our most valuable assets, and we believe everyone should have the resources to succeed. We value feedback; an open door policy isn't just lip service here, it's our culture.
Whether it's family reunions or football games, conventions or casinos, our clients trust us to get them there and we trust you. If you like to do things right the first time and you have a commitment to courteous service, join Hotard Coaches and see how far you'll go.
For more information about our company, visit our website: http://www.hotard.com
Company address: 2910 East Napoleon St., Sulphur, LA 70663 OR 1015 Jade Ave., Port Arthur, TX 77640
At Hotard Coaches, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, Hotard Coaches will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
ESSENTIAL JOB FUNCTIONS:
1. Manage the Sulphur or Port Arthur Facility
- Directly oversee all departments including payroll/human resources, dispatch, safety and maintenance.
- Supervise and manage the overall performance of staff in the department
- Analyze, report, give recommendations and develop strategies on how to improve quality and quantity with the input of the team.
- Identify problems, create choices and provide alternative courses of actions.
- Lead by example.
2. Communication with Clients
- Daily communication with Clients including daily email about bus count including dispatch spreadsheet, as well as identifying late buses.
- Timely communication of all issues/incidents occurring while we are providing service whether we have passengers or not.
- Attending meetings with Clients as required.
3. Driver Supervision
- Supervise all driver personnel.
- Counsel and document all driver write-ups; ensure this is communicated with the Safety Director.
- Communicate promptly and in a respectful manner.
4. Payroll
- Oversee the payroll coordinator.
- Review the preparation of the payroll spreadsheet including verifying that premium pay is not earned and the amounts are accurate.
- Approve the timecards in the APS system after corporate has reviewed and approved.
- Review and approve time off requests.
5. Insurance Contact
- Act as the point of contact for insurance reporting.
- Ensure all accidents are reported and information collected.
- Notify Safety and Training Director of all accidents.
6. Follows all Company Policies and Procedures
- Familiarizes oneself with the employee handbook and all company policies and procedures.
- Works when scheduled; calls in according to policy when arriving late for work or when absent.
- Observes policies on break and lunch periods.
- Uses work time appropriately.
7. Demonstrates a high level of effort and commitment to job assignments and company goals
- Follows instructions, responds to management direction.
- Informs supervisor of any and all customer problems or significant issues.
- Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.
- Assumes new responsibilities as assigned.
- Shows a willingness to be a part of a team and assume the role of team leader if asked.
- Maintains a cooperative relationship with all other company employees in order to foster a comfortable, productive, and efficient work environment. Assists in projects or additional work from other departments as needed.
- Manages competing demands. Changes approach or method to best fit the situation.
- Demonstrates trustworthiness and responsible behavior.
JOB QUALIFICATIONS and SKILLS:
Education: Bachelor's Degree
Required Experience:
- 5 years of Operations Management experience
- Excellent communication and interpersonal skills
- Ability to fluently speak, read, and write English
- Strong computer skills: Excel, Word, Outlook
Preferred Experience:
- Knowledge of the motorcoach industry and/or transportation industry
- Experience in group travel or tourism
SUMMARY:
The Site General Manager will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively, while honoring Hotard Shuttle's approach to business that starts with our commitment to safety, operational excellence, and customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position include the following:
- Provide daily and ongoing leadership of managers, supervisors, and other business leaders within the Louisiana Shuttle Operations.
- Lead daily operational functions with a focus on excellence in service delivery, operational efficiency, and contract compliance.
- Serve as a primary communication point for contract customers at the location, ensuring their needs, updates, and concerns are addressed promptly and professionally
- Organize and oversee the work and expectations of departmental managers.
- Review, analyze, and evaluate business procedures to include but not be limited to vehicle utilization, scheduling, customer satisfaction initiatives, inter-company, and intra-department process flows.
- Implement policies and procedures that will improve day-to-day operations.
- Ensure work environments are efficient and safe.
- Plan, direct, control, implement, evaluate, monitor, and forecast budgets for operations to achieve financial objectives.
- Communicate and explain new directives, policies, or procedures to managers for major changes and meet the entire operations staff to explain changes, answer questions, and maintain morale.
- Contribute alongside business development and other business leaders to formulate goals and objectives.
- Supervise the local payroll process and coordinate with corporate payroll for timely and accurate submission.
- Partner with Human Resources to support staffing, onboarding, and employee relations needs.
- Partner with corporate leadership to review and improve policies and operational practices, ensuring alignment with evolving business needs and industry standards.
- Take ownership of performance outcomes by setting clear expectations, monitoring key metrics, and driving strategic process improvements across teams.
- Inspire and develop frontline leaders to uphold service standards, resolve operational challenges, and continuously elevate team performance.
