Top 141 Customer service representative Jobs in Portage Mi

Treatment Navigator
OptiMed Health Partners —Kalamazoo, MI
- $19 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Retail Customer Service Associate
Ironwood West Michigan Group —Portage, MI
- $16 - $20 an hour
- Full-time
- Background check
- Sales
- In-person
- Paid training
- Health insurance
Quick Apply
ProCare Customer Excellence Representative - Hybrid - Pay Starting at 21.58/hr
Stryker —Kalamazoo, MI
- $21.58 - $29.20 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Call Center Representative
Edward Rose & Sons —Portage, MI
- From $20 an hour
- Full-time
- Background check
- Customer service
- Research
- Paid training
- Health insurance
Quick Apply
Customer Service Representative - CSR
Fawley Overhead Door —Kalamazoo, MI
- $18 - $21 an hour
- Residential
- High school diploma or GED
- Communication skills
- Paid training
- Health insurance
Quick Apply
Customer Service Representative - Kendall Electric
The Kendall Group, Inc. —Portage, MI
- Full-time
- Office
- High school diploma or GED
- Travel
Member Service Center Representative
Consumers Credit Union —Kalamazoo, MI
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Customer Service Scheduler
Maple Hill Auto Group —Kalamazoo, MI
- $16 - $18 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Sales Support Representative - Hybrid - Pay Starting at $21.58/hr
Stryker —Portage, MI
- $21.58 - $29.20 an hour
- Overtime
- ERP systems
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Customer Service Associate
Walgreens —Portage, MI
- $17.00 - $20.50 an hour
- Weekends as needed
- Computer literacy
- Basic math
- English
- Health insurance
- Dental insurance
Customer Success Manager
Level Data LLC —Kalamazoo, MI
- $80,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Contracts
- Business
- 401(k) 4% Match
- 401(k) matching
Quick Apply
Customer Success Manager (Remote)
Stryker —Kalamazoo, MI
- $77,700 - $193,400 a year
- Full-time
- Hybrid work
- System design
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
21h
Service Center Support PT
FedEx Freight —Kalamazoo, MI
- From $19.23 an hour
- Part-time
- Basic math
- Office
- High school diploma or GED
Customer Service Representative II
Motion Industries (MOT) —Kalamazoo, MI
- Full-time
- Sales
- Computer literacy
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Client Services Representative
Eurofins USA BioPharma Services —Portage, MI
- Full-time
- Microsoft Outlook
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Customer Account Coordinator
International Paper —Three Rivers, MI
- $51,520 - $64,400 a year
- Full-time
- Microsoft Excel
- Basic math
- Research
2d
Customer Relations Representative
Ironwood West Michigan Group —Kalamazoo, MI
- $16 - $20 an hour
- Full-time
- Background check
- High school diploma or GED
- Food service experience
- Paid training
- Health insurance
Quick Apply
Client Services Specialist
Jeannie Cleaning —Portage, MI
- $600 - $900 a week
- Part-time
- Google Workspace
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
SERVICE DEPARTMENT SCHEDULING COORDINATOR
PRAB, Inc. —Kalamazoo, MI
- Mid-level
- Experience equivalent to degree accepted
- Associate's degree
Quick Apply
Client Success Coordinator
Omega Computer Services, LC —Portage, MI
- Full-time
- Mid-level
- Travel
- Contracts
Quick Apply

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Treatment Navigator

OptiMed Health Partners -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$19 - $24 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
HIPAA compliance
Customer service
Call center experience
Medical office experience
HIPAA
High school diploma or GED
Healthcare privacy protection
CRM system proficiency
Cross-functional collaboration
Cross-functional communication

Full Job Description

JOB DESCRIPTION: Treatment Navigation Specialist

The Treatment Navigation Specialist is responsible for being the first line of contact for our customers. They promote a positive environment and are responsible for assisting various aspects within a Call Center. This includes, acting as a liaison between clinical staff, external parties, and the sales department. The Treatment Navigation Specialist is also responsible for providing a concierge service at the highest level possible.

The Treatment Navigation Specialist ensures effective inbound/outbound communications in a timely manner. Duties include managing inbound/outbound calls, documenting all lines of communication, and assisting with issues in a timely manner. The Treatment Navigation Specialist will communicate with patients, payors, healthcare providers, clients, and other OptiMed stakeholders.

The duties and responsibilities of the Treatment Navigation Specialist include, but not limited to:

Utilize verbal communication strategies to effectively address caller requests.
Professionally handle a high volume of complex inbound/outbound calls.
Discuss products, services, and ensure a textbook customer experience.
Effectively handle complaints while consistently demonstrating behaviors that are respectful and productive to an excellent experience.
Build relationships and trust with clients, patients, and other stakeholders.
Address customer issues and ensure effective and long-term solutions.
Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA.
Work with various departments to support the mission, vision, and values of OptiMed Health Partners.
Receive feedback, promote a positive work environment, and leverage strengths to teach the team.
Able to adapt and overcome challenges with the team while maintaining the highest quality standards.

SUPERVISORY RESPONSIBILITIES

The Treatment Navigation Specialist has no direct reports.

QUALIFICATIONS

TheTreatment Navigation Specialist shall meet these requirements.

High school diploma or GED required.
Associate’s degree preferred.
Two (2) years of previous experience in Customer Service role required,
Proficient in operating a CRM, EMR, or Call Center Solution.
Must have excellent communications skills in both written and verbal forms.
Must be able to work effectively with various levels within the organization, including staff, leadership, patients, pharmacist, sales, and other clients or stakeholders.

PREFERRED SKILLS

The Treatment Navigation Specialist will share these preferred skills:

Is effective in a variety of communication styles, that can provide timely and accurate information.
Is persistent in accomplishing objectives despite obstacles and setbacks.
Understands different situations can call for different approaches, while reacting accordingly.
Can prioritizes work to meet commitments and organizational initiatives.
Applies others’ diverse experiences, styles, background, and perspectives to obtain results.
Can juggles multiple activities and utilizes their knowledge of internal support and processes.
Can demonstrate a variety of multi-mode communication skills, listens, relates and comfortably collaborates effectively with various stakeholders.
Maintains a positive attitude despite adversity. Follows through on commitments and is direct and truthful. Shows a commitment to continuous improvement and excellence.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, and other platforms.

PHYSICAL DEMANDS

The Treatment Navigation Specialist must be able to spend a considerable time viewing a computer monitor and sit for prolonged periods of time. Additional tasks may include, lifting, bending, standing, or walking for short periods of time.

WORK ENVIRONMENT

The Treatment Navigation Specialist thrives in a fast-paced work environment which may vary from an office/desk type confinement to being required to spend most of the day on their feet, assisting in other departments.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Call center: 2 years (Required)
Customer service: 2 years (Required)
Medical office: 2 years (Required)

Ability to Commute:

Kalamazoo, MI 49009 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in portage mi

Treatment Navigator

Retail Customer Service Associate

ProCare Customer Excellence Representative - Hybrid - Pay Starting at 21.58/hr

Call Center Representative

Customer Service Representative - CSR

Customer Service Representative - Kendall Electric

Member Service Center Representative

Customer Service Scheduler

Sales Support Representative - Hybrid - Pay Starting at $21.58/hr

Customer Service Associate

Customer Success Manager

Customer Success Manager (Remote)

Service Center Support PT

Customer Service Representative II

Client Services Representative

Customer Account Coordinator

Customer Relations Representative

Client Services Specialist

SERVICE DEPARTMENT SCHEDULING COORDINATOR

Client Success Coordinator

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