Top 18 Help desk Jobs in Portales, Nm

Client Support Specialist
Eastern New Mexico University —Portales, NM
- Full-time
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Technology Specialist Level I, Level II or Level III
Portales Municipal Schools —Portales, NM
- $48,672 - $66,976 a year
- Full-time
- Background check
- Windows
- High school diploma or GED
6d
PC Technician, Mid
Booz Allen Hamilton —Cannon AFB, NM
- $55,300 - $126,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
10d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Client Support Specialist

Eastern New Mexico University -
Portales, NM

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Job Details

Full-time

Benefits

457(b)
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
403(b)
Life insurance

Qualifications

Desktop computer repair
Knowledge management
Office equipment routine maintenance
Content creation for technical audiences
Computer Science
Phone communication
Laptop (troubleshooting support)
IT system monitoring
Testing and evaluation
In-person customer service
Software implementation
Hardware maintenance
Information Systems
Training material drafting
Mid-level
Windows
Printer (troubleshooting support)
Software installation
User training (technical support)
Help files
Phone customer support
Bachelor's degree
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
System testing
Customer support ticket management
Desktop applications
Networking equipment (troubleshooting support)

Full Job Description

Position Overview

Position Summary
The Client Support Specialist is a key member of the Information Technology Services (ITS) team at Eastern New Mexico University (ENMU). The Client Support Specialist is responsible for delivering comprehensive technical support to faculty, staff, and students. This role includes installing, configuring, maintaining, and troubleshooting hardware, software, applications, and network components. The specialist also provides front-line user support and training to ensure efficient and effective use of technology across campus.

Requirements

Duties and Responsibilities:

Provide technical support to faculty and staff via phone, in-person, and remote assistance.
Identify, troubleshoot, and resolve computer hardware, software, and network issues.
Configure, install, upgrade, monitor, and repair computers, laptops, tablets, printers, and peripherals.
Respond to inquiries regarding computer systems, printers, software applications, and connectivity.
Offer one-on-one assistance and training on operating systems, applications, and network access.
Install, update, and maintain software applications as needed.
Perform basic maintenance on computers and related equipment.
Facilitate departmental computer relocations and data transfers/backups.
Evaluate, test, and document new software applications and computer hardware.
Develop and maintain technical documentation, knowledge base articles, and user guides.
Act as a liaison between users and IT staff, coordinating service requests and issue resolution.
Gather and relay user feedback to IT teams for system improvements and troubleshooting.
Monitor system performance and respond to alerts or issues as needed.
Maintain accurate records of support tickets, resolutions, and follow-up actions.
Participate in testing and evaluating new hardware/software solutions.
Perform other duties as assigned

Minimum Job Requirements:

Bachelor’s degree in Computer Science, Information Systems, or a related field, OR an equivalent combination of education and/or relevant experience.

Knowledge, Skills, and Abilities:

Strong understanding of computer hardware, software, and troubleshooting techniques.
Familiarity with instructional media and preparation.
Proficiency in Windows, macOS, Microsoft Office, Internet technologies, and desktop publishing.
Ability to independently install, configure, monitor, and maintain software applications.
Knowledge of networking concepts and basic network troubleshooting.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
Ability to develop and present user training materials in group and one-on-one settings.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
A team-oriented attitude with a proactive and patient approach to problem-solving.

Working Conditions

Physical Demand and Working Conditions:

Work is performed during regular work hours in a non-smoking facility
Work is sedentary, sometimes requiring exerting up to 25 pounds of force occasionally and/or a consistent amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Essential Functions: [As defined under the Americans with Disabilities Act, these include the aforementioned duties and responsibilities, minimum job requirements, knowledge, skills, and abilities, and physical demand and working conditions. This is not necessarily an all-inclusive listing.]

Additional Information

Two Positions Available
Application Review Date: Open Until Filled

Condition of Employment: Must pass a pre-employment background check.

Electronic Application Instructions: Electronic applications should be submitted through the "Apply" link at the top of this page. Please attach the following required documents to your electronic application:

Required Documents:
Please ensure that you attach all required documents, even if you have applied for other positions at ENMU, as the committee does not have access to those records.

Letter of interest
Resume
Contact information for three references (blind or off list reference checks may be conducted on finalists)
Transcripts (unofficial for application purposes)

Equal Employment Opportunity /Title IX/IPRA. Eastern New Mexico University does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy, gender identity, and sexual orientation), age, disability, genetic information, veteran status, or any other characteristic protected under federal, state, or local laws. If a reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact the Office of Human Resources at (575) 562-2115. New Mexico is an open records state; therefore, ENMU complies with the Inspection of Public Records Act, NMSA 1978, Chapter 14, Article 2, from the Office of the New Mexico Attorney General. Any concerns regarding sex discrimination should be addressed to the Title IX Coordinator at either [email protected], (575) 562-2235, or Curry Hall Office 127, 1500 S Avenue K, Portales, NM 88130. Requests for inspection of public records should be sent to [email protected] . For any other inquiries, please contact Human Resources at (575) 562-2115 or e-mail [email protected] .

Insurance

Insurance for Eastern New Mexico University is offered through the New Mexico Public Schools Insurance Authority. High coverage and low coverage options are offered for medical and dental insurance so employees can choose the plan that’s right for them.

Health insurance is offered through both Blue Cross and Blue Shield of New Mexico and the Presbyterian Health Plan
Dental insurance is offered through United Concordia, Delta Dental , and Blue Cross Blue Shield Dental
Vision insurance is offered through Davis Vision.
Life insurance is offered through Standard Life Insurance Company and UNUM Life Insurance Company.

Retirement

Eastern New Mexico University participates with the New Mexico Educational Retirement Board (NMERB), Social Security, and Medicare.

The University also offers supplemental retirement plans. 403b and 457b plans are available through TIAA/CREF, AIG VALIC, Roth 403b and 457b plans are also available through TIAA/CREF.

Paid Time Off

Full time exempt employees accrue 14.66 hours of annual leave and 14 hours of medical leave per month.

Employee Educational Assistance Plan

Eastern New Mexico University offers a tuition waiver for regular employees and retirees. This program waives the tuition for three courses (up to nine credit hours) per semester. Employees' spouses or children may be eligible to use the tuition waiver during any semester that it is not being used by the employee.

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help desk jobs in portales, nm

Client Support Specialist

Technology Specialist Level I, Level II or Level III

PC Technician, Mid

Construction Technical Specialist - Autodesk FORMA ( ACC )

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