Top 62 Customer service manager Jobs in Portland Or

Customer Care Supervisor
Renewal by Andersen —Portland, OR
- $60,000 - $70,000 a year
- Full-time
- Office
- Ability to lift 50 pounds
- Supervising experience
- Paid holidays
- Disability insurance
Quick Apply
3d
Property Manager (Real Estate & Customer Experience Manager)
Prologis —Portland, OR
- $86,000 - $116,000 a year
- Extended hours
- Sales
- Real Estate License
- Analysis skills
- Paid holidays
- Health insurance
Manager -Aftermarket Sales & Service
Columbia Okura LLC —Vancouver, WA
- $93,000.00 - $146,651.40 a year
- 8 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
7d
Customer Service Manager, Airport Customer Experience - PDX
American Airlines —Portland, OR
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
3d
Manager Medical Customer Service
Moda Health —Milwaukie, OR
- $78,911.43 - $98,639.28 a year
- Overtime
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
9d
Customer Success Manager - Mid Market
Smarsh —Portland, OR
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
3d
Director, Customer Service
Reser's Fine Foods, Inc. —Beaverton, OR
- Full-time
- Oracle
- 5 years
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Chip Mcphee - State Farm Agent —Portland, OR
- $40,000 - $59,700 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Supervisor, Medical Customer Service
Moda Health —Milwaukie, OR
- $65,682.16 - $82,107.97 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
13d
Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —Beaverton, OR
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —Beaverton, OR
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Manager, Sales and Customer Service
Macy’s —Tigard, OR
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Service Team Lead
Nova Ltd. —Hillsboro, OR
- $120,000 - $148,000 a year
- 3 years
- Supervising experience
- Continuous improvement
Quick Apply
Noticing Services Supervisor
Epiq Systems, Inc. —Beaverton, OR
- $28 - $40 an hour
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Call Center Manager
Bath Concepts Independent Dealers —Portland, OR
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Anthony Kondos - State Farm Agent —Portland, OR
- $60,000 - $85,000 a year
- Full-time
- Spanish
- Sales
- English
- Paid holidays
- Health insurance
Quick Apply
Director of Customer Service - State Farm Agent Team Member
Chip Mcphee - State Farm Agent —Portland, OR
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Leadership
- Profit sharing
- Health insurance
Quick Apply
Senior Membership Manager
Multnomah Athletic Club —Portland, OR
- $110,000 - $130,000 a year
- Weekends as needed
- 3 years
- Analysis skills
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
6d
CSR MANAGER
JOURNAL GRAPHICS —Portland, OR
- $65,000 - $75,000 a year
- Computer literacy
- 3 years
- Bachelor's degree
Quick Apply
Director, Customer Service
ConMet —Vancouver, WA
- $148,000 - $255,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
11d

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Customer Care Supervisor

Renewal by Andersen
Portland, OR

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year
3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Accounts receivable
Accounts payable
Customer satisfaction tracking
Data reporting
Metrics Reporting
Communication platforms
Salesforce Cloud
Sales management systems proficiency
Customer support
CRM system proficiency
Productivity software
Technical Proficiency

Full Job Description

The Company

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

At Renewal by Andersen, we are committed to delivering an exceptional home improvement experience from start to finish. The Customer Care Supervisor plays a critical leadership role in ensuring that promise is upheld by guiding, coaching, and developing our Customer Care team while also serving as a point of escalation for complex customer matters.

This position balances team leadership and operational oversight. You'll lead a team of 10-15 Customer Care Coordinators in a collaborative, in-office environment focused on accountability and delivering a best-in-class customer experience. This role reports directly to the Customer Care Manager, who provides guidance on coaching, training, and policy decisions.

What's in it for You?

Competitive Compensation: Salary ranging between $60,000-$70,000 based on experience and leadership background.
Comprehensive Benefits Package: Health, dental, vision, and long-term disability coverage.
401(k) with Company Match: Competitive company contributions to support your financial future.
Paid Time Off & Holidays: Generous PTO and 6 company-paid holidays to promote work-life balance.
Collaborative Culture: Be part of a supportive, team-oriented environment focused on service excellence.

Responsibilities

Lead & Develop Team: Oversee daily operations of 10-15 Customer Care Coordinators to ensure productivity and policy adherence. Provide coaching and performance feedback in partnership with the Customer Care Manager.
Performance & Quality Management: Monitor KPIs, conduct QA evaluations and call monitoring, maintain documentation, and proactively address performance trends.
Escalation & Issue Resolution: Serve as the primary point of contact for complex or high-impact customer concerns, including returned product investigations.
Talent Support: Assist with hiring, interviewing, onboarding and training new team members. Identify training needs and partner with the Customer Care Manager to address them.
Cross-Functional Collaboration: Partner with Accounting, Production, Sales, and other departments to resolve customer matters effectively.
Team Engagement & Culture: Promote morale, accountability, retention, and a positive team environment.
Process Improvement: Continuously evaluate and improve operational processes; occasionally conduct job site visits for team training purposes.
Additional Support: Step in to support Customer Care I-III responsibilities and perform other duties as assigned.

Qualifications

Experience: 2-5+ years of customer service or support experience; prior leadership or supervisory experience strongly preferred.
Customer-Centric Mindset: Strong understanding of the customer lifecycle and ability to balance customer experience with business objectives.
Communication & Conflict Resolution: Excellent written and verbal communication skills with the ability to de-escalate concerns and protect company interest.
Critical Thinking & Decision-Making: Proven ability to assess complex situations, exercise sound judgment, and implement effective solutions in time-sensitive environments.
Organization & Execution: Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced setting.
Industry Experience (Preferred): Background in construction, home improvement, customer success, or project/process improvement environments. Project management experience is a plus.

Technical Skills & Work Requirements

Systems & Software: Proficient in Microsoft Office Suite and communication platforms; intermediate experience with Salesforce, including reporting.
Operational Knowledge: Understanding of Accounts Payable/Receivable processes and customer experience metrics such as Net Promoter Score (NPS).
Physical Requirements: Ability to sit or stand for extended periods, perform repetitive hand movements, frequently use phone and computer systems, and occasionally bend or lift up to 50 lbs.
Professional Resilience: Ability to manage personal stress and foster a positive, professional team environment.
Work Environment: Full-time, in-office, business casual role.

Join Us

Joining Renewal by Andersen of Oregon, as a Customer Care Supervisor, means being part of a team that values strong collaboration, and an exceptional customer experience. If you are a proactive professional who thrives in a fast-paced environment, we invite you to apply and help us deliver on our promises to homeowners across Oregon and SW Washington.

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at https://www.tiffee.com/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

customer service manager jobs in portland or

Customer Care Supervisor

Property Manager (Real Estate & Customer Experience Manager)

Manager -Aftermarket Sales & Service

Customer Service Manager, Airport Customer Experience - PDX

Manager Medical Customer Service

Customer Success Manager - Mid Market

Director, Customer Service

Customer Service Manager - State Farm Agent Team Member

Supervisor, Medical Customer Service

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

Customer Experience & Service Transformation Advisory Manager

Manager, Sales and Customer Service

Service Team Lead

Noticing Services Supervisor

Call Center Manager

Customer Service Manager - State Farm Agent Team Member

Director of Customer Service - State Farm Agent Team Member

Senior Membership Manager

CSR MANAGER

Director, Customer Service

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