Top 38 It manager Jobs in Portland Or

IT Manager, Help Desk
The Odom Corporation —Vancouver, WA
- $115,000 - $145,000 a year
- Pass drug screening
- Office
- 8 years
- Paid holidays
- Health insurance
Quick Apply
Helpdesk Manager
Pacific Office Automation —Beaverton, OR
- Full-time
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Operations Director (IT Manager 2)
Oregon Liquor & Cannabis Commission —Portland, OR
- $7,537 - $11,657 a month
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Loan forgiveness
13d
Lead Technology Asset Management
Nike —Beaverton, OR
- Full-time
- 5 years
- Office
- Analysis skills
Associate Director of Information Technology, Support
EDUCATIONAL SERVICE DIST 112 —Vancouver, WA
- Up to $139,588 a year
- Full-time
- Google Workspace
- Computer Science
- Office
IT Manager
Cascade Management —Tigard, OR
- $90,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
2d
Associate Director of Information Technology, Infrastructure
EDUCATIONAL SERVICE DIST 112 —Vancouver, WA
- $114,732.80 - $143,208.00 a year
- Full-time
- Computer Science
- System design
- Office
IT Manager
Dynalectric Company —Portland, OR
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
13d
IT Administrator (Global Support)
PayRange —Portland, OR
- Full-time
- System design
- Mid-level
- Continuous improvement
Quick Apply
Senior Manager, Manufacturing IT
Analog Devices —Camas, WA
- $148,800 - $204,600 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
IT Manager, System Operations
WebMD —Portland, OR
- Full-time
- 5 years
- Bachelor of Science
- Windows
Quick Apply
12d
Gresham Manufacturing Applications IT Leader / Service Delivery Manager
onsemi —Gresham, OR
- Online Application
- Computer Science
- 5 years
- Bachelor of Science
Core IT Infrastructure Supervisor
Franz Family Bakery —Vancouver, WA
- From $80,168 a year
- Mentoring
- Experience equivalent to degree accepted
- Senior level
- Profit sharing
IT Manager/Front End Lead
Veriheal —Portland, OR
- $80,000 - $93,000 a year
- Full-time
- Hybrid work
- Google Workspace
- JavaScript
- Senior level
- Dental insurance
- Paid time off
Quick Apply
IT Manager
APCON —Wilsonville, OR
- Monday to Friday
- Background check
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
IT Service Delivery Lead
A-dec, Inc. (USA) —Newberg, OR
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Opportunities for advancement
Quick Apply
Director of Information Technology
Precinmac —Tualatin, OR
- $185,000 - $215,000 a year
- Computer science
- Computer Science
- ERP systems
Technical Deployment Manager - West
CoreWeave —Hillsboro, OR
- $120,000 - $145,000 a year
- Full-time
- Travel
- Linux
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
2d
Data Center Technical Team Leader
Milestone Technologies, Inc. —Hillsboro, OR
- Full-time
- English
- Mid-level
- Windows
9d
Technical Lead, Data Center IT Operations
OVHcloud —Hillsboro, OR
- $34 - $42 an hour
- Full-time
- 5 years
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
12d

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it manager jobs near portland or

IT Manager, Help Desk

The Odom Corporation -
Vancouver, WA

Quick Apply

Job Details

$115,000 - $145,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Cloud identity and access management (IAM)
Managing technical support teams
Staff supervision
Team supervision
IT user and group management
Managing teams in a customer support role
Technology management
Customer support ticket management
Productivity software
Access control management
IT department experience
Ticketing system technical support
Analytics

Full Job Description

Job Description

The IT Manager, Help Desk leads The Odom Corporation’s enterprise service desk and end-user technology support function. The role is accountable for delivering reliable, high-quality, customer-facing Tier 1 and Tier 2 support and ensuring that systems, devices, and access enable business productivity across corporate, warehouse, field, and remote environments.

This leader drives service excellence through strong team leadership, disciplined service management, and data-driven continuous improvement while partnering cross-functionally to resolve issues, address root causes, and improve the end-user experience.

Annual Salary: $115,000 - $145,000 (DOE) + bonus

Company perks and benefits

Eligible for EBITDA bonus
128 hours of Paid Time Off Annually to start
9 Paid Holidays
Medical, Dental, Vision Benefits
401k with employer match

Essential Duties & Responsibilities include but are not limited to:

Service Desk Operations & Leadership

Lead day-to-day Help Desk team operations, including staff supervision, coaching, scheduling, work assignments, performance feedback, vendor coordination, ticket queues, escalations, backlog, SLAs, service quality, and customer satisfaction.
Build and develop a high-performing, customer-focused support team through coaching, accountability, and clear expectations.
Serve as the primary escalation and coordination point for complex end-user technology issues and coordinate cross-functional efforts.

Service Management & Continuous Improvement

Own and continuously improve Help Desk service management processes, including Freshservice configuration, ticket categorization, queues, workflows, service catalog items, approvals, dashboards, metrics, knowledge articles, automation, self-service, and AI-enabled support options such as Copilot/Copilot Studio where assigned.
Use service data to identify trends, chronic issues, top call drivers, root causes, and opportunities to reduce avoidable tickets, improve first-contact resolution, and strengthen the end-user support experience.

Platform & Operational Support

Ensure effective support for current platforms and tools, including Microsoft 365, Teams, SharePoint/OdomNet, OneDrive, Entra ID/Azure AD, Intune/Endpoint Manager, Windows Autopilot, Self-Service Password Reset, Freshservice, UKG, Encompass, PrinterLogic, CodeTwo, ScreenCloud, and other business systems.
Coordinate Help Desk readiness and coverage for operational events including warehouse moves, system implementations, and business changes.

Documentation, Governance, & Training

Maintain Help Desk documentation, SOPs, knowledge articles, user instructions, technical reference materials, and training plans for both Help Desk staff and end users.
Ensure Help Desk tickets and related tasks are appropriately documented, including request details, approvals, troubleshooting notes, resolution steps, and follow-up actions.

Job Requirements

Required

8–10+ years of progressive experience in IT support, service desk operations, end-user technology, or IT operations, including at least 5 years supervising or managing technical support staff.
Demonstrated experience leading technical support teams, preferably in distributed environments.
Technical degree in a computer-related field or equivalent work experience required.
Strong experience administering or leading an ITSM/ticketing platforms and service management processes
Deep understanding of Microsoft 365 ecosystem, identity/access management, and modern endpoint support.
Experience with user lifecycle management and access governance.
Strong communication, analytical, management, and organizational skills.

Preferred

Experience with Freshservice or similar ITSM platforms.
Experience with endpoint lifecycle management, Intune, and Autopilot.
Familiarity with automation and scripting tools (Freshservice workflows, Power Automate, PowerShell, etc).
ITIL certification or equivalent practical experience.

Work Environment

This position may be performed from Vancouver, WA, Spokane, WA, or Boise, ID, with travel to other company locations as needed.
The role supports corporate, warehouse, field, and remote work environments with periodic onsite coordination and occasional after-hours support required for business-impacting incidents.

The above statements describe the general nature of the environment and level of work being performed and are not intended to be an exhaustive list of all responsibilities Additional duties may be assigned as needed.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

The Odom Corporation offers competitive wages, medical and dental benefits, 401k plan, and much more!

Background/Drug Screen. EOE.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it manager jobs in portland or

IT Manager, Help Desk

Helpdesk Manager

IT Operations Director (IT Manager 2)

Lead Technology Asset Management

Associate Director of Information Technology, Support

IT Manager

Associate Director of Information Technology, Infrastructure

IT Manager

IT Administrator (Global Support)

Senior Manager, Manufacturing IT

IT Manager, System Operations

Gresham Manufacturing Applications IT Leader / Service Delivery Manager

Core IT Infrastructure Supervisor

IT Manager/Front End Lead

IT Manager

IT Service Delivery Lead

Director of Information Technology

Technical Deployment Manager - West

Data Center Technical Team Leader

Technical Lead, Data Center IT Operations

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